HT2736 store - how to change billing country with gift card credit on your account?

i want to change my billing country but cannot because I used a gift card and  : "you have a store credit balance; you must spend your balance before you can change stores".  Now, I already TRIED to zero my balance, but got to such a small amount I could not find anything at that value.  How can I zero my acount, or transfer the credit? 

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