HT2736 Trying to redeem an iTunes gift card. Keep getting invalid code message. It has 14 digit code. Anyideas?

Trying to redeem an iTunes gift card. I keep getting invalid code message. It has 14 digits. Is this a problem?

This article should help:
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/TS1292
If you still can't redeem your card, then you should contact iTunes Store Customer Support via http://www.apple.com/support/itunes/contact/ and provide the serial number on the back of your gift card. The article above shows you how to locate the serial number.

Similar Messages

  • I'm trying to redeem my itunes gift card and i get the message "session timed out".  does anyone know why i'm not able to redeem my card and why i get this message?

    i'm trying to redeem my itunes gift card and i get the message "session timed out."  does anyone know why i'm not able to redeem my card and why i get this message in stead?

    I've been having the same issues too, and thought it was just my outdated computer or account?!
    Every time I try to purchase a song, "session has timed out" shows up after I click "agree" to the terms!? I seem to be in the exact same scenario as 'SportsBarn' above:  Itunes support have replied repeatedly with the same "solutions" but nothing has helped or even been applicable.  I have an older laptop, 2005 Powerbook running OS X 10.4 Tiger so it's not compatible with the latest iTunes 10.5.2 which requires minimum OS X 10.5. I've been using the balance already in my iTunes account (from redeemed giftcards over the past few years) with no problem, until recently (my last successful purchase was October 2011). I wonder if it's the older OS or just a redemption glitch even with newer computers?

  • HT201195 I tried to redeem an iTunes gift card and it said that my card has not been properly activated

    pls could somone help
    I tried to redeem an iTunes gift card and it said that my card has not been properly activated
    Yvesolution

    What you normally should do when you have an iTunes card that has not been activated is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. If they refuse to help, as some retailers do, or you don't know or can't get to the retailer, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store. They will ask for a scan of the front and back sides of the card as well as a scan of the receipt
    Regards.

  • Am trying to redeem an itunes gift card but its telling me that the ipod is from another state and that i can't redeem the card????

    am trying to redeem an itunes gift card but its telling me that the ipod is from another state and that i can't redeem the card????

    The iPod is from another state? Can you give us anymore details?
    Be sure you are using the correct code >  iTunes Store: Invalid, inactive, or illegible codes

  • Trying to download 10. itunes, however I keep getting this error message "An error occured during the assembly "Microsoft VC80.CRT, version =8.0.50727.4053",type ="win32",publickey Tokens="1fc8b3b9a1e18e3b",process orArchitecture="x86"

    Hi,
    I am trying to download the latest 10.0 itunes, however I keep getting this error message. I have a new iphone 4s so when I plugged it into the laptop it said i need to uninstall and reinstall the latest itunes.
    I contacted support which they advised me to uninstall the itunes on my dell laptop, which I have done however I keep getting the same error message. "An error occured during the assembly "Microsoft VC80.CRT, version =8.0.50727.4053",type ="win32",publickey Tokens="1fc8b3b9a1e18e3b",process orArchitecture="x86". Please refer to help and support for more information. HRESULT: 0x800736FD.
    Please can you advise on what best to do? The laptop is a 32bit windows 7.

    HRESULT: 0x800736FD.
    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
    Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
    If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 800736fd, or some other number? (If they're another number, what number are you getting?)

  • Why do I get an error code 5002 when trying to redeem an iTunes gift card?

    I have an iTunes gift card and everytime I enter the redemption code I get an error code 5002.  Sure would like to be able to redeem my card.

    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.

  • I'm trying to reinstall my Itunes, but I keep getting a error message stating that itunemsi can't be found

    I was trying to sync my Ipod and kept getting a error message saying that I could'nt because the file could not be found. so I went to Itunes Support And was instructed to reinstall  Itunes, and I followed the installation instructions. Well then I got another error message saying Itunesmsi can not be found. So if anyone knows where I would find the installation Package no my computer.
                                                                          Thanks
                                                                          Signed Frustraed

    Could any of the music have been sourced on an external USB drive or a network drive? In iTunes, go to one of the songs that won't sync. Bring up the info page, and look at the location of that song on the disk. Does that file and path exist? That could be your problem, especially if they were on a USB drive you forgot about.

  • When I try to redeem my Itunes gift card i get an error (-1202)

    I also get the same error message when i try to edit my account setting in the Itunes store. I'm running 10.5. Anyone have a solution?

    Welcome to the Apple Community.
    The following article(s) may help you.
    Invalid, inactive or illegible codes      

  • I'm trying to re-install itunes. I keep getting an error that says "Apple Moble device failed to start" Verify you have sufficiant privlidges to start system services. Anyone have an idea how to fix this?

    I'm trying to re-install Itunes. I keep getting an error message that says....
    "Apple Moblie Device failed to start, Verify you have sufficiant privileges to start system services"
    Does anyone know what this means, or how to fix?
    Thanks

    Hello pongo19,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/ts1567
    Close iTunes and disconnect the iPhone, iPad, or iPod touch.
    Click the Windows Start button .
    In the Start Search field type Services.
    In the Programs section of the search results, Click "Services".
    Select Apple Mobile Device and click Stop the service as shown below:
    After the service has stopped, click Start the service.
    After the Apple Mobile Device service has started again, open iTunes and connect the device.
    Set the Apple Mobile Device Service Startup type to Automatic
    Remove and reinstall iTunes and AMDS
    Best of luck,
    Mario

  • HT201209 I recently changed my email address, and my old one is listed on my itunes acct. I redeemed an Itunes gift card, but it went to my old acct. How do I transfer mt gift card to the new acct.?  I tried, but it said it has already been redeemed

    Okay... I redeemed my itunes gift card, under my old ID. I had since updated my new email address, but didnt realize i redeemed it under the old ID. I tried to redeem it under my new ID, but i couldnt. Is there a way to switch  my gift card amount to my current ID??

    No, it's not currently possible to transfer a redeemed card to a different account, and you also won't be able to use it to gift content to the newer account (you can only gift via a credit card) - so the amount will remain linked to that old account

  • Trying to redeem a £15 gift card sent by email, when i click redeem a web page is loaded telling me to download itunes which is already on my laptop

    Trying to redeem a £15 gift card sent by email, i click on redeen in the email and a web page is opened telling me to download itunes which already exists on the laptop. Unable to redeem the £15.

    What is the next step in the suggested redemption process in the email?
    What browser are you using?
    The link may be supposed to automatically open iTunes in the relevant page in the store but such links are not supported in all browsers or may require that you install a browser extension for them to work.
    tt2

  • Redeemed an iTunes gift card. New computer, need to answer security questions. Forgot answers, tried to reset them, but the reset email is being sent to an email that is deactivated. HELP.

    Redeemed an iTunes gift card. New computer, need to answer security questions. Forgot answers, tried to reset them, but the reset email is being sent to an email that is deactivated. HELP.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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  • HT2736 I'm trying to send an iTune gift card.

    I'm trying to send an ITune gift card online for my nieces.  I've done it successfully for the first one and the others won't work. The message tells me to contact the apple store support to complete the transaction.  I've trying doing so however, due to being Christmas the call centre is not working.
    I don't understand especially, as I can still make purchases, i.e. I've tested this.  My card details are all OK so what could it be?
    Is calling a call centre part of the process?
    What's the process flow for purchasing a gift card?  The detail on the support site does not provide any information on the reason's why one would need to contact support to complete the transaction so I really don't understand.  Being Christmas and my niece's birthday I needed this to be done.  If I had know I would not have relied on doing it online assuming it was done without needing to contact anyone.

    By doing exactly what it told you to do - contact itunes support

  • I can't redeem my iTunes gift card, my phone is un activated, help desk has not helped. What does it mean my phone is un activated and how can I redeem my gift card for my 5c living I. The Caribbean

    I can't redeem my iTunes gift card, my phone is un activated, help desk has not helped. What does it mean my phone is un activated and how can I redeem my gift card for my 5c living I. The Caribbean

    (Typing all in capitals is considered shouting, makes posts difficult to read and may mean that people are less likely to reply.)
    There isn't a phone number for iTunes Support.
    If you've forgotten your answers to your security questions then you can get them reset : If you forgot the answers to your Apple ID security questions
    If you have a credit card on your account then its details have to complete - and asking for their details is also a way of checking that you have a valid billing address in that country. As long as you are buying content for yourself and not trying to gift content (you can't use your balance for gifting) then the purchase price (plus any applicable taxes) should be deducted from your balance. If it's not then you contact iTunes Support :  http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 Purchase itunes redeeming a itunes gift card...

    I tried to purchase itunes redeeming a itunes gift card on my laptop accessing my account which is on my Mac. My laptop is an asus with windows. It will not let me redeem with the itunes card. Help!

    Because iTunes Match is a service not an iTunes Store media item. You can only purchase items from the iTunes Store - Music, Books, TV Shows, Movies, etc. with a gift card.
    Cheers,
    GB

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