HT2801 Problem inserting DVDs/CDs in the slot on a MacBook Pro.
A physical obstruction is preventing me from inserting DVDs/CDs in the slot on my MacBook Pro. There is no disc already in the drive. I am almost 100% certain that no foreign object could have been inserted either accidentally or maliciously. Please help!
From the menu bar, select
▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Test.
If you use a FireWire audio interface, disconnect it and test again. If you don't know what a FireWire audio interface is, you don't have one.
Similar Messages
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I'm traveling to Europe (France and Lithuania) with my iPhone 5s. I would like to buy a local SIM card for use while in each country. Some sources (Verizon phone support) say this is as easy as buying the card and inserting in place in the slot. Others (Apple Genius) say I must completely restore the iPhone if I replace the sim card. Still others say I cannot use a local sim card. Can you help me find the correct information? Thanks for your help.
That's a wonderful question, ssmiley67. The iPhone 5s comes unlock for international use. Many of our LTE devices are unlocked for international purposes and work upon inserting the international SIM in the device.
YosefT_VZW
Follow us on Twitter @VZWSupport -
The Superdrive on my MacBook Pro ejects audio CDs just a few seconds after inserting them. This happens both with original audio CDs I have bought in music stores AND with audio CDs I have recorded myself, on the very same computer, via iTunes. The same does NOT happen with data CDs (e.g., stuff in mp3 format), which are read just fine. This behaviour started a couple of weeks ago, until then everything had worked just fine for years. I am running iTunes 11.1 under Snow Leopard 10.6.8. Any idea?
FabrizioYou could also try a SMC reset:
Resetting the SMC (System Management Controller) on Intel-based Macs:
http://support.apple.com/kb/ht3964 and
http://support.apple.com/kb/HT1237?viewlocale=en_US -
I loaded a lot of music from my CDs on to my iMac at home. All my music is stored on the cloud. So why is the music on my MacBook Pro different. The CDs are missing from this list. The iTunes account details I use on both computers is the same.
Hi Chris,
Thanks for the reply.
I think you ave sorted my problem with your question. I thought that as my iTunes account was on their server (Cloud) and I had previously added CDs which showed up, that all my music was "on the cloud". I used to use Match but when I turned it off lost all my music that I had previously loaded onto my computer.
So I guess I have to use the cloud again to access my songs. This is frustrating as I fly a lot and can not use the music (Cloud based) when the phone is in flight mode as there is no internet.
So how then do I retrieve all my music to my iMac and have my laptop synced so they are the same?
I am totally confused now. -
I am updating the OS on my MacBook Pro from 10.5.8. I have installed 10.6.8 and the 10.6.8 combo v1.1. I cannot open my older version of Preview and do not appear to have a newer version which i thought would be on the Snow Leopard dvd. How can I get the correct version of Preview and is it advisable to upgrade to OS7 andOS8?
It is always installed with whatever new version of OS X is installed or appropriate updates. Since you plan to go forward your choice depends on your model. I would urge you to perform a clean install instead of continuing the upgrade path which may interject incompatibilities.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks/Yosemite - System Requirements
Macs that can be upgraded to OS X Yosemite
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Upgrading to Lion
If your computer does not meet the requirements to install Yosemite, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Before attempting a clean install you want to first download the appropriate installer application from the App Store. It will download into your Applications folder. You need to make a copy of it in your Downloads folder so you can make a bootable USB flash drive:
Make Your Own Mavericks, Mountain/Lion Installer
After downloading the installer you must first save the Install Mac OS X application. After the installer downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the leftside list. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list.
Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to an hour depending upon the flash drive size.
Use DiskMaker X to put your installer clone onto the USB flash drive.
Make your own Yosemite flash drive installer using the Yosemite tool:
You can also create a Yosemite flash drive installer via the Terminal. Yosemite has its own built-in installer maker you use via the Terminal:
How to Make an OS X Yosemite Boot Installer USB Drive -
I Recently updated the software on my MacBook Pro. Now, my computer no longer recognizes my external hard drive. Could this be related to the software update and, if so, how do I correct the problem?
Ari343 wrote:
No, the external hard drive does not show up on Disk Utility. I don't have another computer to try it on.
Perform a PRAM reset:
http://support.apple.com/kb/ht1379
Have you tried all the ports?
Have you tried with a different cable?
Have you tested all the ports with other devices to see that they are functioning?
Ciao. -
i see that i have a problem after installing my new hard drive on my macbook pro mid 2009 version. I put a new hard drive, with all of my information from my old drive installed on it, into the computer. but now have the blinking question mark folder. I see that it means that it isn't reading the new hard drive.
did i miss a step between transferring all of my information from my old hard drive to the new hard drive and installing the new hard drive into the computer. I believe that i installed properly. it was quite easy.
thanks for your helpIt means there is no bootable system on the drive. If you still have access to the old drive, then I suggest you boot from it then clone it to the new internal drive. Use OPTION boot to boot from the Recovery HD on the old drive:
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
1. Select Disk Utility from the main menu then press the Continue
button.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Select the destination volume from the left side list and drag it
to the Destination entry field.
5. Select the source volume from the left side list and drag it to
the Source entry field.
6. Double-check you got it right, then click on the Restore button.
Source means the external old drive. Destination means the new internal drive. -
I have a password problem. After importing data and settings from one MacBook Pro to a new one, I have to put my iCloud password in when re-starting the new computer, but the password from the old computer in when waking the computer from sleep. I want to use my iCloud password on both computers consistently. How can I fix this?
The only other place to change a password for the computer login is in Users & Groups preferences. But I don't really know enough here to fix your problem. You can try fixing the keychain:
iCloud- Frequently asked questions about iCloud Keychain
Tutorial: Resolving Keychain Issues
If you can't access your keychain, or forget your password If you can't get into your keychain file because you've forgotten your password or the keychain file appears to be corrupt, there are a couple of options.
First, if you've forgotten your password, you can use the "Keychain First Aid" utility to make the keychain password the same as the login password. This can be accomplished via the following process:
1. Open Keychain Access (located in Applications/Utilities)
2. Go to the "Keychain Access" menu and select "Preferences"
3. Click the "First Aid" tab
4. Make sure the "Synchronize login keychain password" box is checked
5. Close the Preferences window
6. Go to the "Keychain Access" menu and select "Keychain First Aid"
7. Enter your username and password
8. Click the "Repair" button
The second option is to completely delete your keychain then recreate it. This routine is useful if your keychain appears to be corrupt or otherwise inaccessible. This can be accomplished as follows:
1. Launch Keychain Access (located in Applications/Utilities)
2. Click "Show Keychains" in the lower-left corner of the window.
3. Select the problematic keychain from the left-hand pane.
4. Navigate to the "File" menu and select "Delete Keychain '(name of keychain)'"
5. Check all options for deletion and press "OK"
6. Create a new keychain by going to the "File" menu, then "New" and selecting
"New Keychain"
7. You can now make this keychain your default if you desire by selecting it, then
going to the "File" menu and selecting "Make '(name of keychain)' Default"
Login as root and perform repair In some cases, problems with keychains can only be resolved when logged in as the root user.
First, you want to enable the root user:
1. OS X Mountain Lion: Enable and disable the root user
2. OS X Lion: Enable and disable the root user
3. Mac OS X 10.6: Enabling the root user
4. Enabling and using the "root" user in Mac OS X
After enabling the root user, and logging in under this account, again open Keychain Access. First attempt repairs using Keychain First Aid, and failing that, delete then recreate the keychain as described above while logged in as root.
Persistently asked for stored passwords If you are persistently asked for passwords in various applications that you have specified should be remembered in a keychain, your "login" keychain may not be active for one reason or another.
Navigate to ~/Library/Keychains/ (this is the Library folder inside your user's home folder). Find the file named "login.keychain" and double-click it.
Failing that, select the "login" keychain within the Keychain Access application and make sure it is the default keychain by going to the "File" menu and selecting "Make 'Login' Default"
Turn off Keychain synchronization in applications having problems If specific applications are experiencing issues when accessing password-protected material, the Keychain may be to blame.
The above comes from an article published on MacFixit.com. -
What is that little half-inch slot next to the power light in the front of a MacBook Pro for?
What is that little half-inch slot next to the power light in the front of a MacBook Pro for? Anyone knows?
Infrared port for the Remote Control. An extra item for you to buy.
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dvd stoped being recognized by my cumputer macbook pro the last ones made before unibody came out anybody have any suggestions as to what might be wrong?
My eyes just glazed over...Please in the future break down each of your issues with paragraphs separated by two carriage returns. It would be much easier when trying to address your issues.
Go to Apple menu -> System Preferences -> Keyboard and Mouse -> Mouse
And edit your mouse settings to do what you want it to do.
Secondly, this is not the place to vent. If you have a complaint, there is:
http://www.apple.com/feedback/
or http://www.apple.com/contact/
We are just end users here helping other end users.
Third, from my understanding, it would appear you are concerned about the noise the hard drive makes when it falls asleep? Why not put your machine in screen saver mode instead? Apple menu -> System Preferences -> Energy Saver turn off all Energy Saver settings, or set them to run Never.
Fourth, if your machine was purchased just a few days ago, you may still be able to get an exchange from the store, quicker than you can get a repair done. You may want to look into that possibility.
Fifth, it does appear you found the Logic forum. I would persist in asking there how to solve your technical issue with Logic regarding the audio. It may be you don't have to do anything special to the hard drive. Remember audio can be transmitted by wire, avoiding ambient sounds.
Good luck! -
When I turn on a video the screen on my MacBook Pro freezes. I've been through Apple Care and they couldn't fix the computer. I think the fan and the graphics are the problems. I can restart after two attempts. Sometimes I use SAFEBOOT
Please advise the model MBP you have and the OSX you have installed.
Also try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao. -
aye so im getting this weird knocking sound in the centre of my macbook pro whenever i play video for awhile or gaming. this just started happening recently its been perfectly fine before even when it gets hot. anybody have or had this probem? please help
Try resetting your SMC and PRAM.
Resetting the System Management Controller >>
If that does not help, do an Archive and Install to eliminate a software issue.
Mac OS X: About the Archive and Install feature >>
Dave M.
MacOSG Founder/Ambassador An Apple User Group iTunes: MacOSG Podcast
Macsimum News Associate Editor Creator of 'Mac611 - Mobile Mac Support' -
Can I swap the hard drive from MacBook Pro 17 (2009) to MacBook Pro 15 (2006)?
My MacBook Pro 17 (2009) died. Pushing the power button gets no response. I had had problems with it for some time turning it on, it usually taking many many tries. Plus when I'd try to do a restart after updating software, instead of doing so it'd shut off super quick with a *pop* sound. There was never any of the typical hard drive going bad sounds I've read about and seen in videos. Since it has refused to turn on I've gone through every suggestion I can find to get it to turn back on. Unhook the battery and try starting from just the power cord; the shorting the power pads move; some thing undoing the battery, counting to 10, and then the next steps now escape my memory, but doing more counting to 10 inbetween; unplugging the battery and leaving it sit for 2 days with no power cord plugged in either, then hook it to a power cord and turn it back on; and so many more.
Also the symptoms just before this fiasco were as follows: I had a CD in the internal drive and was browsing through the images on it via the handy previewer using the space bar. Then I decided to quite, tried ejecting the CD by dragging the icon to the trash, and nothing. I tried again. The same. Then I pushed on the eject key, with the ejct icon popping up on the screen momentarily, but still nothing. Then it appreared as though some things worked and other things were not working. In my frustration I went to the Apple menu and clicked restart with a wince knowing it was going to take forever to turn back on. It did the usual quickly off with a *pop* and made super short lame attempts to turn back on when using the power button. Of course the CD kept trying to spin for a split second and then the little indicator light on the front would go out, then no noise at all.
Since I do not believe it is the hard drive (of course I could be wrong not being a Mac nerd at all), I was wondering if I can switch the hard drive to my Macbook Pro 15 (2006)?
I tried this, but it would not read the hard drive. Just a blank grey screen. If it is possible to do this swap, what are the exact steps to do? Please answer like I'm completely illiterate on this, because I really am. I'm super scared of losing everything on the dead MacBook's hard drive. Yeah yeah, I know: then why have I not been backing things up? I had the week prior. Believe me I WILL be doing it daily from now on if I get this mess straightened out!
Here are the specs for each MacBook Pro:
Name: MacBook Pro 17 (info gained from the serial on the bottom and then looked up online)
Model: A1297
Model Code: mbp_17_early_09
CPU Type: Intel Core 2 Duo
CPU Speed: 2.8GHz
RAM Type: DDR3 PC8500 SODIMM 1066MHz
RAM Slots: 2
Max RAM by Slot: 2 x 4GB
Maximum RAM: 8GB
RAM Pairing: Modules may be installed individually
Hard Drive Connection: SATA 300
Hard Drive Platter Size: 2.5"
Device Connectivity: USB 2.0, FireWire 800
Video Output (base graphics option): Mini DisplayPort
Expansion Slots: ExpressCard/34
Max Operating System Version: 10.6.8 (I believe that is what was last on the computer)
Name: MacBook Pro 15" (retrieved from the System Profiler on this Mac)
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.33 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 3 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP22.00A5.B07
SMC Version (system): 1.12f5OGELTHORPE really sorry to keep bugging you, but it's obvious you know what you are talking about and I'm stuck on thin ice here getting this fixed, because there are no authorized Apple reps here. I would rather shoot myself for messing up, then to trust someone who "says" they can fix my Mac down here.
I checked out a company owned by ebay that is the same down here, called MercadoLibre. There are quite a few adapters listed there. I'd like to give you links for some and was wondering if you minded taking a look to tell me if any seem to fit the bill. Some have specs in English, others don't. (Google translater is my friend!)
#1. http://articulo.mercadolibre.com.uy/MLU-415826915-adaptador-usb-a-ide-y-sata-con -cables-y-fuente-envio-gratis-_JM
#2. http://articulo.mercadolibre.com.uy/MLU-416270876-usb-20-to-ide-sata-25-35-hard- drive-_JM#D[S:HOME,L:HISTORY,V:1]
#3. http://articulo.mercadolibre.com.uy/MLU-416384859-adaptador-usb-20-a-sataide-_JM
#4. http://articulo.mercadolibre.com.uy/MLU-415596152-adaptador-usb-20-para-sata-e-i de-manhattan-_JM
#5. http://articulo.mercadolibre.com.uy/MLU-416061182-adaptador-de-usb-a-sata-o-ide- 3525-con-fuente-externa-_JM
#6. http://articulo.mercadolibre.com.uy/MLU-416061069-convertidor-usb-20-a-sata-hdd- 25-soporta-hasta-1tb-_JM
These are all cost effective enough that I don't care the price - cheap, expensive - whichever will work the BEST!
I've also looked for the 7200 rpm HDD, and although I found some, I'll be danged if they are not 3.0, instead of the 2.5 that I have. Grrrr! I was willing to spend the $90 for 1tb... or being the non-techie that I am, can this 3.0 go into my 2006 MBP??
Just so you can see what all is listed right now:
http://listado.mercadolibre.com.uy/7200-rpm-hdd-2.5-macbook-pro
Another newbie question: How do I check what the amount if RAM is presently installed in it? (I might be a greenhorn, but I take pride in not being a dumbie and I learn when taught)
Right now, I'm willing to spend almost anything. I want a few files that are on the HDD at the moment that I was stupid and did not backup on my external. One file I worked on all day due to the dimensions I had to design it at and each effect took a long time to render. I really don't want to do that one again!.. I'm also willing to spend anything that won't cost me the price of a new iMac. Figure that should be the next one I buy that is affordable, but won't be overworked like the MBP was.
Once again, thanks much for all of your help! -
I have a MS Office for Mac CD, how do I install the software onto my MacBook Pro (Retina Display)?
I have a MS Office for Mac CD, how do I install the software onto my MacBook Pro (Retina Display)? It does not have a CD drive.
If all else fails, try this. i used to do it all the time before. might or might not work with the new office.
if you have access to another computer with a cd/dvd rom, copy the entire contents of the cd on a thumb drive.
insert the thumb drive in your MB and do the install from there.
However, if you have the newer version of MS Office, Bandit's suggestion is much better. -
I need to reset the password on my Macbook Pro (early-2011) and I don't have the original administrator password. How do I do this?
Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see:
Reset a Mac OS X 10.7 Lion Password
OS X Mountain Lion- Reset a login password,
OS X Mavericks- Solve password problems,
OS X Lion- Apple ID can be used to reset your user account password.
For Snow Leopard and earlier with installer DVD
Mac OS X 10.6- If you forget your administrator password,
OS X- Changing or resetting an account password (Snow Leopard and earlier).
For Snow Leopard and earlier without installer DVD
How to reset your Mac OS X password without an installer disc | MacYourself
Reset OS X Password Without an OS X CD — Tech News and Analysis
How To Create A New Administrator Account - Hack Mac
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