HT2801 USB Superdrive not working

I currently posess a macbook pro which has a non-working disk drive. so to save time i bought the usb superdrive to see if i could work on a class of mine that requires a computer disk. however it isnt processing the fact that it should play the disk when inserted in the drive. I have it plugged in but for some reason the superdrive is not working. what do i do to make it work? do i need to get my macbook pro repaired?

Take the Mac to the store, plug each candidate in and check in the System Profiler to ensure it is getting recognized and all its capabilities enabled. About this Mac / More Info... / System Report / Disk Burning. Be sure to refresh the info after testing each drive.
You'll find two families: those with external power connection and those powered by the Mac itself. The former usually enable much faster read/write operations, the latter are more convenient but can really drain the battery fast.

Similar Messages

Why is my new USB Superdrive not working?

When I connect my new USB superdrive (external disc drive) to my iMac, it doesn't show on my list of devices in Finder or on the desktop. I took it back to the store and it works on the store's iMacs. My eReader and USB memory stick both work.
Is there something I have to set in Preferences or software I have to load?

What year is your Mac? Is this the one you got?
http://store.apple.com/us/product/MD564ZM/A/apple-usb-superdrive#overview-4
It only works with the new 2012 iMacs (which would explain why it works with the Macs in the store) and a couple of other models.
You could try an SMC reset:
http://support.apple.com/kb/HT3964
and reset the PRAM:
http://support.apple.com/kb/PH11243
If that does not help and yours is a late 2012, then I have no answer for you except that unless someone else chimes in with one, I'd call Apple if you're still covered by the warranty or go back to the store.
Additionally, my LaCie external burner does not show on the desktop unless I have a disk inserted.

USB superdrive not working with Mac Pro

Is there a trick to getting a USB Superdrive working with a Macpro?
The drive in the Macpro no longer ejects and have tried connecting the USB drive to both the front and back ports - does it not work with Mac Pros?
Any pointers in the right direction would be much appreciated.

I had a problem my superdrive. It would play dvd's and cd's that were already burnt but would not burn blank DVDs or CDs- in the recent past it had no problems burning. In addition, the Finder would not display the superdrive. When I put a blank disc in it would go to Disk Utilities and would not allow burning. With help from Apple I discovered the problem-- The settings in CDS & DVDs had been changed from When you insert a blank DVD/CD "Ask what to do to to "GO to Disk Utilities". If this sounds like your problem try changing the settings to this:
Try going to; System Preferences/ CDs & DVDs
Change these two settings to this:
When you insert a blank CD: Ask what to do
When you insert a blank DVD: Ask what to do
NOTE: If they are already set to this you probably have a different problem. If they are set to Go to Disk Utilitiy this is probably a solution.
And
Then go to Finder Preferences
Make sure that under "Show these items on desktop:" that the checkbox for CDs, DVDs, and iPods is checked.
Try to burn the DVD again (reload Disc- perhaps restart) and try again.
Don't know how these setting changed but they did. It worked for me.
Message was edited by: pj176

USB SuperDrive not Working as a Secondary Drive for MacBook Pro with Internal SuperDrive

I've just purchased a 13" MacBook Pro (not Retina) with an internal SuperDrive. I wanted to use a second SuperDrive so purchased an Apple USB SuperDrive but my MacBook cannot find it. I have also tested this on my friends MacBook Pro and on another 2008 MacBook and on all three MacBooks the USB SuperDrive cannot be found.
I then tested it on a friends driveless iMac, and the USB SuperDrive is picked up fine, even when another is connected. This leads me to believe you can not run an addiotnal SuperDrive on MacBooks with an internal SuperDrive but is there anyway around this?

Incidently, I can run a third party USB drive fine alongside my internal SuperDrive.

HT2801 Apple Store said that the USB SuperDrive would work with my iMac that already has an internal optical drive to be used as a secondary drive, but I can't get it to work when I plug it in the usb port.

Apple store said the USB SuperDrive would work as a secondary drive with my iMac.
After plugging into my USB port, I find it doesn't work. Has anybody else tried this.

Which USB Superdrive are you referring to? If this is the one:
http://store.apple.com/us/product/MD564ZM/A/apple-usb-superdrive
it states it works with Macbook Air, Mini, or MBP with Retina display. If they told you differently, take it back for a full refund and show them their own website.

Apple superdrive not working on iMac , will not mount , not recognized

I bought a new superdrive and it was not detected on my iMac. The internal drive was failed , I found a solution here.
http://www.hardturm.ch/luz/2011/10/how-to-make-the-macbook-air-superdrive-work-w ith-any-mac/

The Apple USB SuperDrive only works officially on Macs without a built-in SuperDrive (the MacBook Air, Mid 2011 and newer Mac minis, the Late 2012 iMac and the MacBook Pro with Retina display). As your iMac has got a built-in optical drive, it doesn't work by default, but as you said, that workaround makes the Apple USB SuperDrive work.
Anyway, if you have a Mac with a built-in SuperDrive and the SuperDrive gets damaged, I recommend you to buy a different external optical drive. The Apple external optical drive doesn't have a good reputation because it often fails and it's much expensive than other external optical drives

After installing iPhone Configutilities in my Mac, Personal Hotspot using USB is not working! Please help, I am using 10.7 Lion OS

After installing iPhone Configutilities in my Mac, Personal Hotspot using USB is not working! Please help, I am using 10.7 Lion OS

Did you talk to your carrier?

Windows 7 (Ent) Sp1 on server 2012 R2 HyperV, RFX USB redirection not working

Hello,
I currently have windows server 2012 R2 with HyperV installed. I have built two virtual machines. A windows 8.1 and Windows 7 sp1. Both are enterprise editions
For RemoteFX the hypervisor is using a Zotec GTX 760 GPU. It recognizes it and uses it to apply remoteFX adapter on my Windows 7 Sp1 VM.
As you are aware I do not need to use a GPU to enable RFX on my Windows 8.1 it can do this without the need of a GPU.
Using an RDP client( v8.1) I can connect to my Windows 8.1 VM with a USB headset,memory Key or a printer and they all enumerate on the Virtual machine. The driver for each device installs
and I can use the device without any issues.
However this issue lies with the Windows 7 SP1 VM. I can connect to it via RDP( Same client) but I cannot redirect any devices to it. I have installed the latest integration services available on the VM. I have ran all updates available.
Because I have ran all updates the rdp version on the VM is running v8.1.
Previous to installing the updates USBr still was not working
I have enabled the following group polices under remote desktop services on the Windows 7 SP1 VM :
RDP 8.0 -- Enabled
Configure RFX -- Enabled
Is there a known issue with USB redirection not working on a Windows 7sp1 virtual machine hosted on server 2012 Hypervisor ??
Many Thanks
Brian

Hi,
According to the log above, I found that we run the script on both Server6 and Server7. Errors as below:
Server6: Conversion is not supported in restricted language mode or a Data section.
Server7: Couldn't figure out valid servers from the specified destination scope. Check your parameters and try again.
Since we can only run the RollAlternateserviceAccountPassword.ps1 Script on CAS server, the script not works well if Server6 is MBX server.
For Server7, based on the error message, it seems you still have no right to run the script/cmdlet.
Please add your account to Organization Management Role group(ADUC->domain.com->Microsoft Exchange Security Groups) to test if possible.
By the way, from Technet:
You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "Client Access Security" entry in the Client Access Permissions topic.
Client Access Permissions
http://technet.microsoft.com/en-us/library/dd638131.aspx
Feel free to contact me if there is any problem.
Thanks
Mavis
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Mavis Huang
TechNet Community Support

Dual-Boot; Restart and boot other o/s USB devices not working

I have issue with my msi z97-g43 mobo and Windows dual o/s PC.
Booting with win-8.1, USB devices working very well.Restaring windows 8.1 have NOT any issue.
After shutdown & start PC, choosing to boot windows 7 on bootmanager, USB devices not working in Win-7.
System no hang or occur any error/BSOD message.All startup programs run as normal.
I tried to re-plug usb devices but notting happens... Still not working
But after the win-8.1 shutdown, if i switch off PSU power button, watting ~1 munute for discharge.
After power up PC and boot with windows 7 all usb devices works normaly.
I checked all internal connections. 2 times disassembly all hardware and re-built system, nothing changed.All windows updates and latest drivers installed.
I'm sure other H/W is OK, but I thnik this mobo have a fault.

Thank you for reply.My PC system specs:
CPU:    Intel Pentium G3258 3.2ghz
Board:    MSI Z97-G43 /Bios: Ver. V17.7
MEM:    G.Skill Ripjaws 2x4gb DDR3-1600mhz cl9 1.5v F3-12800CL9-4GBRL
VGA:    Sapphire AMD Redeon HD6670
CASE:    Zalman z3 plus white (5x 120mm fan)
PSU:    Thermaltake Litepower 500w (12v1+12v2=36amp)
HDD-1:    Seagate 1TB ST1000DM003 /HDD-2: Seagate 2TB ST2000DM001
COOLER:    Akasa 92mm PWM Blue Led
OC:    CPU:Default /MEM: X.M.P mode=1600mhz 9-9-9-24-2t 1.5v
O/S:    Win7 x64 PRO + Win8.1 x64 PRO (Genuine)
All hdd's have MBR based partition table.Windows 7 & 8.1 installed in non-efi mode.In BIOS Boot sequence is setting up to non-efi Boot(system) drive as primary.
Before I suspect maybe have a short circuit to pcb or similar thing cause this issue.I take out all parts outside the chassis, and ran this system on the antistatic bag and box.Nothing has been changed.
I have Cooler Master Devastator(MB24 + MS2k) USB keyb+mouse set and tplink wn722n usb wireless dongle.
I have one more pc,based on AMD 970+SB950 chipset mainboard and AMD CPU.I exchange all parts to this amd mainbaord and tested for faulted hardware.All intel system H/W's is ok.All works great
Dual boot works perfectly.Not needs to switch off psu/power back and run system again.
I think msi z97-g43 mainbıoard have a problem.

SA30 USB do not work after reinstall, please help!!

Hi, my SA30's USB do not work at all after reintalling, I do not have the original CD with the laptop as it is a gift from my mate.... I couldnt find the driver from the website, please could anyone help me???
I could use the USB mouse but when I plug the external hard disk in, it has no responses, I tried to search for new hardware, it couldnt detect it. Any information would be appreciate, cheers.

When you instll another OS than the recovery OEM OS you have to install the drivers and tools in a right order!
This order is on the Tools & Utilities CD in a html file! When you follow these order all hardware should be detect!
Also you can go to http://eu.computers.toshiba-europe.com and download the drivers
Bye Hans

ZTE Mf190s Internet USB Modem not working after upgrading to Yosemite.

ZTE Mf190s Internet USB Modem not working after upgrading to Yosemite. any salutation!!

Follow these steps:
go to system preferences.. Open Network..
CONFIGURATION: DEFAULT
TELEPHONE NUMBER : #99*
leave account name and password columns blank
Now go to ADVANCED
IN MODEM MENU
VENDOR : GENERIC
MODEL : GPRS / 3G
Press ok
Then CONNECT.. Enjoy.

4530s DC CARD or USB BOOT not working even if it has this option in bios

i just posted a message but i think it's in the wrong section..
http://h30434.www3.hp.com/t5/Other-Notebook-PC-questions/sd-card-boot-and-usb-boot-not-working/m-p/9...
Hi, i just got a HP ProBook 4530s , I5 processor, Intel HD 3000 , i have a problem with it, i can't boot on any usb or sd card, i tried all linux versions i could find and also some live windows and bartPE, on my sd card i get the "Disk read error" as soon as i choose the booting device and on usb it goes a little bit further i can see the linux logo some processes starting and then same error related to write on disk, the sd card and usb are not in read only mode and on my other laptop a older one 6730s everything works...
Also all the usb and sd card work perfect in windows, when i boot from internal HDD.
Is there a fix for it?? Or can anybody that has this laptop test if it works booting from usb or sd card, maybe it's a problem with this unit..
i have tried all available bios verions and various usb devices but as i said the usb sticks all worked on my other laptop but not on this one.
Oh and also is there a bios option to stop virus check on boot? as far as i could test that is the only option in bios that is not there and i can't test with it ON/OFF.. any help would be apreciated because i can return the laptop for 30 days and i allready have it for one week. and i really need this option to work.
PS - sorry for my bad english but i'm from Europe

Quote from: Svet on 13-May-12, 00:13:31
do >>Clear CMOS Guide<< with power cord removed
Yes, I've tried this. I pulled the power cable, waited two minutes, hit the CMOS button, and also removed the battery, and waited another minute.
After which, I loaded optimized defaults, but the problem remains.
Thanks,
Ice Piq

I have an Ipod Touch, it appears inactive and says conect to Itunes. When I connect it to the PC, the PC says "USB device not working". How can do to solve this problem.

I have an Ipod Touch, it appears inactive and says "connect to Itunes". When I connect to the PC, the PC says "USB device not working". How could do to solve this problem?

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

V570 - USB Ports Not Working

Please forgive me if I posted this in the wrong section! First thread!
Recently, three out of four of my USB ports decided to stop working. The one USB port that works is a USB 2.0 port that is located between the microphone jack and the DVD drive. There is also a eSATA / USB combo port. The eSATA portion works fine, but the USB does not work. At first I suspected that the USB controller was probably starting to fail. I don't understand why all but one USB port functions properly.
I have tried reinstalling the chipset drivers, updated my BIOS, and I tried to see if the ports are recongized in Linux. None of those work. I also checked the ports to make sure there are no bent pins. My warranty period just ended so I was wondering what I can do now. I don't mind opening up the computer, as long as I know what to look for.
Thanks in advance!

hi idaggerpwn,
The USB board must be bad. Try to re-seat the cable from the USB board to the motherboard and check. If this doesn't work, check if the USB ports are somehow disconnected to the PCB. If they are, you will need to hire an a technician with board level soldering skills to reconnect them or you can contact lenovo for service to replace this part. (fees may apply)
Check page 78 (see #10) of the hardware maintenance manual (HMM) for the USB board location. To access the USB board see page 53 of the HMM.
Best regards,
neokenchi
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MSI GAMING 5 - ALL USB ports not working

hello
how are you every one
i have problem with rear usb port i can use it in safe mod and bios only but it does't work when the operition system start i try to slove the problem i updated bios i have other pc and same specification and it's work without any problem but with this mother borad rear USB ports not work also the USB ports on the case ALL USB PORTS NOT WORKING
Mouse and keyborad work in bios but if the system run don't work ! and trun off
and all usb devices
in safe mod work
rellay i don't know where is the problem !
CPU : Intel Core i5-4690K
M.B : MSI Z97 GAMING 5
RAM : G.Skill Ripjaws X 8GB DDR3 Kit
GPU : Gigabyte GeForce GTX 970 G1 GAMING
SSD:Corsair force LX 256 GB
HARD: Seagate Barracuda 1 T.B 7200 RPM
CPU COOLER : Cooler Master Hyper 212 Evo
PSU : Cooler Master GM-Series 750 watt
CASE : NZXT Phantom 410
Thank you

Quote from: Nichrome on 28-January-15, 00:18:47
Hi,
What about if you try to install drivers from your product's page?
http://uk.msi.com/support/mb/Z97-GAMING-5.html#down-driver
And when exactly it starts to fail to work? Did you try to have OS just installed, restart it and see if it works then? Are you able to determine which driver installation causes USBs to stop working?
thank you
i just remove USB3 controller driver and work
thank you all :D

HT2801 USB Superdrive not working

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