HT2822 Apple TV wired connection

I plugged my an ethernet cable from my Airport Extreme to my Apple TV but it won't recognize it, only allowing me to connect through wifi. It was working fine since I bought it last week. Any ideas on what may be going on? Thanks.

Yes. I moved my Airport Extreme to another room and connected my Apple TV directly to the ethernet cable.

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    My relative has a Windows XP (SP3) PC running the latest iTunes (11.0.2), a BTHomeHub 2 router, connected by WiFi to the Apple TV. The PC was connected by ethernet cable to the router. I installed the Apple TV, set up the hdmi connection to the HD TV, connected it to the WiFi network, upgraded to the latest iTunes on the PC, added the Apple ID for Home Sharing to iTunes and the Apple TV and could connect to the iTunes library on the PC, all good so far. I could play video or music or podcast or view photos from the iTunes library on the PC but after a short time (a few minutes or so), if I tried to play a different video or music track the I would get the familiar spinning icon and the Apple TV would not play the media file. Often the Apple TV would still show the contents of the iTunes library but would not play anything from it. When it was in this state it was still possible to play iTunes Trailers or Purchased content or a Youtube video or display photos from my library. This proved it was still connected to the internet and to some extent my library on the PC because it could display photos.
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    I discovered some useful diagnostics along the way that are somewhat techie but worth persevering with as they could be useful for diagnosing what the problem could be. Find out on your router what the IP Address is for your computer that is hosting your iTunes library and the IP Address for your Apple TV. The IP address is essential for either device to connect with each other or the internet. The Apple TV IP address can be seen via Settings/General/Network, it has the form like '192.168.1.69'  and for the PC it was '192.168.1.80', the values don't have a particular significance but the last digits after the 3rd dot will be different for each device.
    On the PC (or Mac), open a Command (PC) or Terminal(Mac) prompt and try to 'ping' the Apple TV to see if you get a response
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    Another diagnostic is to check the network status on the PC (or Mac)
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    c:\netstat -an
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    TCP 192.169.1.80:3689  192.168.1.69:49123 ESTABLISHED
    UDP 192.168.1.80:5353  *.*
    UDP *.123                     *.*
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    UDP Port 5353 is used by the Apple Bonjour service to send multicast communications between iTunes and any iOS devices on the same network, such as the Apple TV, again it is essential.
    Port 123 is used by Apple products to obtain the date and time, the UDP row above shows that any local IP Address can communicate with any remote IP address on the router's network and provide it with date and time information. 
    If your firewall software on the PC is blocking any of these ports then the 'netstat' command is useful to see if you need to unblock any. In my experience, this port unblocking was not necessary as when I installed iTunes, the Norton software automatically set up appropriate rules for the iTunes program, and opened the required TCP and UDP communications as iTunes needed.
    Likewise, on the router itself, I have the UPnP setting enabled and this allows software like iTunes and Bonjour to traverse the router's firewall without it being necesssary to explicitly set the ports to be forwarded.
    If I started the Apple TV, and ran the 'netstat -an' command over the next few minutes I could see the number of rows for the Apple TV diminish, and this was a symptom of the dropping connection problem.
    Ultimately having replaced the Apple TV with another 'working' one , swapped the PC, restored the router to factory defaults, disabled the Windows or Norton firewall, tried ethernet and WiFi connection between the router and Apple TV it struck me that the only component I had not  considered was the insignificant ethernet cable linking the PC to the router. This has been present since the router was installed for the original PC around 4 years ago. But surely this was how the original PC and the swapped in PC were getting to the internet quite normally and successfully? Also this was how the Apple TV was accessing the PC via WiFi then via the router through this ethernet cable, there was no way it could be the cable, cables don't allow a connection for a short time and then cause a timeout can they?. Thus, confused, and with all other avenues explored, I removed the cable between the PC and the router and enabled a WiFi connection from the PC to the router. After restarting the PC, Router and Apple TV, just to be sure, I tried the Apple TV again.
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    Don't, as I did expect the solution to involve a complicated series of special settings of ports or communications protocol changes. Do perform a clean install of iTunes and keep it updated, do keep Firewall settings simple and let the settings be default settings, do rely on UPnP (Universal Plug and Play) on the router. Let the router select which channel it wants to use, it will select the channel with least interference...and check out that insignificant ethernet cable if you have one. It might work fine for general communications from the computer to router to the internet but it can be a source of connections dropping on the Apple TV!
    My relative is now a happy Apple TV user too.

    Useful to watch what is happening to the TCP/UDP connections when the Apple TV is connected to iTunes and when it is actually playing some media from iTunes and when it stops playing.
    To see this, use the Network Statistics command 'netstat' from a Command prompt (Windows PC) / Terminal Window (Mac):
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    c:\netstat -an 5
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    While iTunes is running there will be a number of TCP records displayed for the computer's IP address using port 3689, showing at least 3 ports in use for the Apple TV's IP address.
    i.e.
    TCP host_ip:3689 apple_tv_ip:49187 ESTABLISHED
    TCP host_ip:3689 apple_tv_ip:49196 ESTABLISHED
    TCP host_ip:3689 apple_tv_ip:49255 ESTABLISHED
    When it is playing content there are more connections established, some of these rows will gradually disappear when the media file stops playing. These addional TCP records show iTunes using different ports from 3689, but only while media files are being played.
    When a video file is played, (on this Windows PC at least) the iTunes host is using ports 4463 and 4464, with the Apple TV using port 7000. When playing a music track or podcast, the iTunes host is using port 4472 or 4489 and the Apple TV is using port 5000.  
    When the media is playing, the fourth column returned by the 'netstat -an 5' command : 'State' shows as 'ESTABLISHED' and shortly after the media file is stopped playing it shows as 'TIME_WAIT' until the record disappears after a minute or so.

  • Can i use the apple tv3 to connect a blu-ray player to the internet through the ethernet port?

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  • Wired Connection Set Up

    Just bought an Apple TV and want to set it up via a wired connection.  I have my PC connected directly to my modem so do I have to also connect my ATV directly to my modem OR can I connect it to my PC. Thanks in advance guys, any help with this will be very much appreciated

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    Message was edited by: MikeyTG

  • HP Color LaserJet CP2025dn Printer Wired Connectivity and have USB simultaneously?

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Apple TV3 dropping connection from iTunes...

    Hi there,
    I've read a lot of issues on the same thing but I wonder if anyone is having the same issue as me.
    Thinking it was a hardware problem I secured a replacement from the store but I'm having the same issue.
    I have a PC, Windows 8
    BT Infinity (with their home hub, I'm UK based)
    My Apple TV is wired directly to the hub (I have also adjusted the settings to give the Apple static IP addresses, I've also tried it with automatic IP)
    If I boot everything up from scratch the Apple TV will play both music and my movies (both my DVD rips and those purchased from iTunes store and downloaded to the PC).
    However, let's say when I've done the above I decide to watch a movie that is on the PC, it works and I can watch the full film or even a TV program.  Then I decide I want to watch another film after viewing that one, that's when I get the spinning wheel.  The Apple TV will recognise my iTunes library and display the movies but unless I watch something on the cloud I cannot view what's on my PC hard drive.  Then after a bit the Apple is telling me to turn on home sharing.  It already is on and my PC has no sleep settings activated, I turned them all off so unless I power down nothing will enter sleep mode or even powersave.
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    Like I mentioned I've taken the first one back for an exchange, the same problem persists.  I've also been on the phone to Apple who advised to power everything down for 5 minutes then turn the router back on followed by the Apple then the PC.  That worked, so I then left it for 5 minutes and then the problem happened again when I decided to watch a film that I put on my PC hard drive.  It seems that I have to choose what I want to do quickly but it wont work with further requests after something is played. 
    I am using the inbuilt virus checker that comes with Win 8 (Elements I think it's called) and I use Windows Firewall.  I have tried creating a rule to allow iTunes to connect out on the firewall settings but this did nothing.  I've tired automatic IP addresses and now trying static ones but again, no joy.  Bonjour has been uninstalled, reinstalled, opened up connections in the firewall, basically everything I've read on this issue I've done.
    I read somewhere about turning off the Dolby Stereo, and yes, you guessed it, nothing corrected it.
    Has anyone had this problem exactly and any idea how to overcome it.  Apple have suggested a clean reinstall of my PC, so I tried it, wiped everything and started again.  Nothing, so I tried it on my laptop which has Windows 7 and it seems it's not localised to just one specific version of Windows.
    Getting a bit fed up now! 
    As a last ditch attempt I also checked the serial number to see if it was an old unit that needed to be replaced but it's not.  Oh, and I have also tried wireless and wired.  That didn't change anything.
    One interesting thing though, when looking at the settings for the BT Home Hub and looking at devices, when I know the Apple TV is connected it's showing as not connected.  It appears as though it is dropping connection after it has perhaps synced the whole film from the PC.  I can't think of a way to force it to stay connected.
    Any suggestions?

    UPDATE
    This is now resolved, not with the use of the Homehub though.
    After another conversation with Apple they asked me if the Youtube app on the TV works, which it does then there's a problem elsewhere!  Therefore Apple think there's an issue with the hub or the home network.  They also asked me to try something on the hub called Port Forwarding.  However, because that the hub isn't an Apple product they are not allowed to advise me on tinkering with the settings.  But did suggest to Google a website called port forwarding. 
    Having a look at that I tried what it suggested by connecting to the BT Homehub, you guessed it, that didn't work either.  I called BT who advised that their technical help team that would deal with this has been disbanded and the person I spoke to gave me the port forwarding suggestion on Google.
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    That's really all you need!

  • Can't connect by wired connection

    I just moved into a new house, and ordered a fios connection through Surewest. I bought a LinkSys E3000 Wireless-N Router, and my iMac is connecting fine to the internet wirelessly...however I'm not getting anything when it's wired to the router.
    In network settings it says "connected" in the ethernet section, yet if I turn "airport off" I can't load a single page (despite it saying the ethernet is "connected"). My router also shows that there's an active connection. So I connected the data cable directly from the port (the one that's inside the house, not on the router) to my computer, and I still had the same problem. I don't even know where to begin with, I'm not sure if it's a problem with my internet provider, my router, or my computer.

    Hardwire the connection directly from your fios to the computer.
    Go to the Network Pref Pane and go to Location > Edit.
    Add a new location.
    Click Apply at the bottom of the Network window.
    Restart the computer.
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