HT3180 Apple Tv wants to update but fails every time - even after restart and pulling the power.

Please advise how to get the unit to accept the latest update.

Seasons Greetings
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.
If when you choose restore you get a message that the device cannot be found, download the file below
Apple TV Software Restore 5.1.1 (2nd generation)
Apple TV Software Restore 5.1.1 (3rd generation)
Then hold down the option key while choosing restore and select the downloaded file when prompted.

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Unresponsive system but mouse still moves; even after restart

I was transferring a few files over my LAN wirelessly via file sharing to another macbook (B) when that macbook was closed and caused a disconnect. My macbook (A) has experienced issues since this disconnect. Even after restarts and resetting the pram, my system is unresponsive. The mouse will move but I cannot open applications, folders, files, or even the menu. It is as if my mouse is moving over top a picture of the desktop. I did manage to click and highlight my HD icon once but as soon as I did, the color wheel showed up and never stopped. My hard drive has over 10GB of space free. I was able to do a target disk boot and test the drive and its ok according to disk utility. Any ideas about what I could do would be greatly appreciated...preferably without wiping the hard drive.

The first issue occurred while I was transferring large files from one computer to another via afp file sharing over my wireless network. In the middle of this transfer, someone closed the receiving macbook. The macbook sending the files didn't respond well after this. It would intermittently freeze without a linked resource draining process. I believe the first occurrence was when I tried to right click a file that had been interrupted during transfer. I forced a restart, used the killall Finder command in terminal thinking that it might still be trying to transfer the file to a ghost in some way...even though that didn't make sense. I was able to verify and repair the external drive the file was on. After doing this and resetting the PRAM, it was back to normal for a little while. After a bit of normal activity (nothing strenuous), it began to freeze again. I tried the same steps and also booted in target disk mode so I could use the other macbook to run diagnostics. The drive got repaired. I attempted to restart the affected macbook but I couldn't do anymore than one thing and the never-ending colorwheel would appear. That one thing could be a single click on a file or an attempt of opening an application. After that I turned to this discussion forum after already impatiently attempting to safe mode boot and repair disk permissions. I tried this again with patience after your suggestion. It worked for a few hours and I was able to surf the web once more and go about the usual. I pulled up dashboard and pressed command+ to bring up the list of widgets and it froze on me again. I attempted previous steps again after restarting but there has been no difference in response. Throughout the entirety of this experience, there have been no error messages. Also, there's no difference in behavior if I disconnect everything but the power cable.
Sorry for the lengthy post but hopefully it will be helpful.
Message was edited by: AG_Jazz

Bought some stuff on the app store - now it asks to validate payment option but fails every time!?

I bought a couple things on the App store which came to £5.98.
Now every time I try to download or update any apps it asks to validate my payment option but fails every time but the money has been taken from my bank - I've scheduled Apple support to call me tomorrow night but if anyone nows a way around this at all I'd appreciate it.

Take a look here:
http://support.apple.com/kb/TS1646
If that doesn't help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Similarly contact them regarding the overcharge.
Regards.

HT1600 This update fails every time, even when rebooting, cache clearing, etc...

Anyone else having troubles with this update installing? My Apple TV just said it is available today (12/07/2012) so tried to update. Each time it goes through the entire 1 of 2 process and then fails. Message appears saying to restart the device and try again. After restarting and trying again I get the same message. Tried clearing the cache and retrying. Still fails. Any other thoughts???

I have followid information found on another forum and have managed to successfully install the update. It appears the issue is tied to the Ethernet connection. Strange, usually the problems I have with my Apple TV3 are related to using Wi-Fi rather than connecting via the Ethernet Cable.
At this point I have tried the following:
Reboot the device as suggested by the on screen information. (no resolution)
Clear the cache and reboot. (no resolution)
Unplug the AppleTV power cable and let sit three minutes before repowering. (no resolution)
Unplug the Ethernet Cable and connect to the Internet via Wi-Fi. (solves the problem)
Apple needs to test these updates a little further and make sure they work on all methods of connecting. The issue should have been remedied quickly by either fixing the patch or at minimum sending us an E-Mail notifying us of the error. In fact, why am I not getting an E-Mail letting me know that a new version of software is out? Isn't that one of the things we opt-in for when signing up for accounts?
For a direct link to the help document I followed use: http://www.macobserver.com/tmo/article/how-to-fix-the-apple-tv-5.1.1-ethernet-up date-bug

My iMac will not update to 10.6.8 Even after restarting, it will not update.

My iMac will not update to 10.6.8 even after clicking the restart button to update items. How can I update my iMac??

Welcome to Apple Support Communities
Sometimes the Software Update version doesn't work properly. If you can't install Mac OS X 10.6.8 from Software Update, install it through the Combo installer > http://support.apple.com/kb/dl1399
The Combo installer allows you to update multiple Macs with a single download. Also, it's safer because it gives less problems than a Software Update version

I have a script that works with no issues in XP but fails every time in Windows 7

All the script is supposed to do is get the ip address of the client and add .5 to the last octet passing this ip address through to remote desktop. It performs fine in XP but fails on a join error in 7 or 8. Any help?
' SCRIPT to determine IP address of Terminal Server in Field installation
' ASSUMPTIONS: terminal device has been booted after DHCP server
' is operational. Calculation of server IP address is based
' on terminal device's IP address.
' PROCESSING:
' Obtain IP Address from Registry (NB: WMI doesn't work...)
' Compute server's IP Address by replacing own IP address's
' last octet with the number 5
' Invoke the TS client in fullscreen mode using the newly
' computed address
' When done with session, present MSGBOX -- otherwise, the TS
' session times out and restarts, leaving a bunch of sessions active
' VERSION:1.1
' DATE: September 6, 2007
' AUTHOR: Dom
' CHANGE LOG
' 1.0 Original, using registry hack
' 1.1 Modified to use WMI
' 1.2 May 2008 - Added msgbox
' 1.3 August 2008 - Translate msgbox
option explicit ' force all variables to be declared
' *** Start of script ***
Const wbemFlagReturnImmediately = &h10
Const wbemFlagForwardOnly = &h20
Dim WshShell, ObjNet
Dim StrComputer, Server
Dim objWMIService
Dim colItems, objItem
Dim strDefaultIPGateway, strIPAddress, strIPSubnet, cIPAddress
Set WshShell = WScript.CreateObject("WScript.Shell")
Set objNet=CreateObject("wscript.Network")
'Get the Computer's network name
strComputer=objNet.ComputerName
' Connect to root of management interface for this computer
Set objWMIService = GetObject("winmgmts:\\" & strComputer & "\root\CIMV2")
Set colItems = objWMIService.ExecQuery("SELECT * FROM Win32_NetworkAdapterConfiguration", "WQL", _
wbemFlagReturnImmediately + wbemFlagForwardOnly)
For Each objItem In colItems
strDefaultIPGateway = Join(objItem.DefaultIPGateway, ",")
strIPAddress = Join(objItem.IPAddress, ",")
strIPSubnet = Join(objItem.IPSubnet, ",")
exit for
Next
cIPAddress=split (strIPAddress,".",4)
Server = cIPAddress(0) & "." & cIPAddress(1) & "." & cIPAddress(2) & ".5"
WshShell.Run "%SystemRoot%\System32\mstsc.exe /v:" & server & " /f",,true
dim answer
answer = msgbox ("Click OK to log in to server, Cancel to terminate session" & vbcrlf & "Cliquez OK pour ouvrir une session sur le serveur, ou CANCEL pour fermer la session.",1 + 64 + 4096)
if answer = 1 then 'that would be "OK"
wshshell.run "wscript c:\windows\connect.vbs"
else
wshShell.run "shutdown -L"
end if
' END

After removing all of the lines that do nothing or introduce subtle errors her eis swhat the script actually needs to do.
' get local address
Set objWMIService = GetObject("winmgmts:\\.\root\CIMV2")
Set colItems = objWMIService.ExecQuery("SELECT * FROM Win32_NetworkAdapterConfiguration WHERE IPEnabled=True")
For Each objItem In colItems
IPAddress = objItem.IPAddress(0)
Next
' fix address
ip=Split(IPAddress,".")
ip(3) = 5
TSServerIP = Join(ip,".")
' Run the ssession
Set WshShell = WScript.CreateObject("WScript.Shell")
WshShell.Run "%SystemRoot%\System32\mstsc.exe /v:" & TSServerIP & " /f",,True
answer = msgbox ("Click OK to log in to server, Cancel to terminate session" & vbcrlf & "Cliquez OK pour ouvrir une session sur le serveur, ou CANCEL pour fermer la session.",1 + 64 + 4096)
if answer = 1 then 'that would be "OK"
wshshell.run "wscript c:\windows\connect.vbs"
Else
wshShell.run "shutdown -L"
end if
Much shorter and much easier to understand. Fewer logic errors.
¯\_(ツ)_/¯

Updating Spotify fails every time

Dear Community, every time I reboot my notebook, i need to deinstall Spotify before i have to reinstall it. Otherwise I always get the Error 14, that says, that spotify wasn't installed correctly. After doing that, there is a popup showing that there is a new version of spotify. Does this make sense? Isn't the installer downloading the latest version every time?But all the install and deinstall process is annoying. So what to do? Regards, Ulf

Try a clean reinstall as well as deleting the cache folders
First uninstall Spotify and then delete these folders if they exist:
C:\Users\YOURUSERNAME\AppData\Roaming\Spotify
and C:\Users\YOURUSERNAME\AppData\Local\Spotify
After that reinstall Spotify
If you can't find the folder, try this:
Uninstall Spotify: Start > Control Panel > Programs / Uninstall a Program > Spotify
Find your AppData folder and delete all Spotify data.
Start, run, type: %appdata% and hit enter
You probably see 4 folders; enter each and see if they contain a folder called Spotify. Delete the entire Spotify folder.
Restart your computer at this point.
Reinstall Spotify (download)

Installed FF7 but keeps saying ver3 even after uninstalling and reinstalling FF7

was having problems with firefox crashing alot--had auto updates on--checked ver and said was ver3.6 whoa, installed ver7 and ran after install. but after closing and opening again would go back to ver3.6 so uninstalled fire3fox completly even bookmarks and such. then downlaoded and reinstalled ver7, newest, ran fine till i close and reopen then is ver3.6 again. anyone else? do not understand this. no other problems--except originally was crashing on certain sites--especially break.com when i stumbled there, but others as well. why i tried to update.

Your UserAgent string in Firefox is messed up by another program that you installed. 
[http://en.wikipedia.org/wiki/User_Agent]
type '''about:config''' in the URL bar and hit Enter 
''If you see the warning, you can confirm that you want to access that page.'' 
Filter = '''general.useragent.''' 
Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset'''''. 
Then restart Firefox

I updated Firefox and the extensions and keep getting "restart firefox for changes to take effect." Even after restarting, none of the add-ons actually update and do not appear, for instance, noscript. Please help!

There are a bunch of add-ons that recently were updated, including noscript, adblock, etc. These add-ons were updated successfully and say in the add-on window they will be installed the next time Firefox restarts. There's also a bar that says "restart firefox now" and even when clicking restart firefox, none of the updates seem to load. I had to manually download the noscript the last time to get it to work but alas with the latest update, again, same problems. i tried disabling other plugins with no impact either. Anyone else having a similar problem and does anyone know how to get this resolved?

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox [[Profiles|profile folder]] to reset the extensions registry. New files will be created when required.
See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (in Firefox 4: right-click the extension -> "Find Updates") to do a compatibility check.

Computer wakes from sleep but screen remains black even after restart

So, I installed SL yesterday and everything seemed fine. Last night, I closed my computer's monitor (putting it to sleep) for the night. This morning, when I opened it, the screen was black. I could not see anything, so I just restarted the computer.
On restart, the screen remained black.
After some experimentation, I realized that the computer was actually running, but I just couldn't see anything. So, I typed my password - screen was still black.
I then pressed the power button and enter - shutting down the computer properly.
After it shut down, I turned it on and the screen came on as normal...
What's going on here?
I checked some other threads and there was some potential issue with the iphoto screensaver, but I am not sure if that is the case here or not.
Any thoughts on how to fix this or prevent it form happening in the future?

I just had a similar thing occur. After resetting the pram the screen came back on.
I had noticed some problems with the hot corners for sleep mode earlier so I have deactivated them now to see if this was the problem. The only other thing I can think of is the recent Java update. I installed it right before the problem occurred.
Kurt

Trying to install iOS 7.0.3 on IPad but fails every time. Tried more than one WiFi

Any suggestions

The update starts to install showing that the download will take about 1 minute. Then switches to preparing update. When almost complete there is a pop up that says update failed.
Have tried resetting by holding the home and power buttons.

TS3694 My Iphone4s is stuck on the image saying to plug into Itunes but when I do, and I update, the computers says it is in recovery mode to fix the phone first, but I can'nes image, even after restarting and taking ou

My phone is stuck with the image of 'plug into itunes' on the face when I try to install ios7. after installing all but the ios7 the comp. says the phone is in 'restore mode error 6, and says to restore it first from the phone b4 I can use itunes but, again, my phone is stuck in the 'plug into itunes' image ????

The problem is your friend's music does not belong to you. It is owned by your friend.
I'm afraid you cannot do what you are trying to do. Restoring the iPhone is what you would have to do.
In the future, put your music on the computer and transfer it to the iPhone, not the other way.

I just subscribed and downloaded Acrobat Pro XI -- it tries to open, but fails every time

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You should get a request to login that is used for the activation on the subscription services.

HT5624 ? I have changed my apple ID password on several occasions and every time I go in and type the new password I keep getting and error message.

After changing my apple ID I go in and I continue to get an error message.

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")

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See View > [X] Status Bar

HT3180 Apple Tv wants to update but fails every time - even after restart and pulling the power.

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