HT3180 My Apple TV is coming up with the picture of the Apple TV and cable linking to iTunes sign. How do I get past this?

My Apple TV is coming up with the picture of the Apple TV and cable linking to iTunes sign. How do I get past this?

http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US
It or an update has gone wrong - you need to restore via iTunes as detailed above.

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HT4061 just deactivated my iPhone 4s and replaced with 5s. The phone was wiped. I would like to activate it just to use it as an iPod. However I do not remember my iCloud username and password and cannot activate without it. How can I get past this?

Just deactivated my iPhone 4s and replaced with 5s. The phone was wiped. I would like to activate it just to use it as an iPod. However I do not remember my iCloud username and password (from several years ago) and cannot activate without it. How can I get past this?

Forgot iCloud username: http://iforgot.apple.com/appleid
Forgot iCloud password: http://iforgot.apple.com

I have just purchased an iphone today and it is coming up with a picture on the screen of the usb connector and itunes symbol. It also says that I now have no service and can only make emergency calls

I have just purchased an iphone today and it is coming up with a picture on the screen of the usb connector and itunes symbol. It also says that I now have no service and can only make emergency calls

Just a thought, but maybe consider returning the device. Seems it might be a bit too complicated for you.

HT2589 I created an id prior to having tech. assistance and now the non payment option is not available. How to I get past this stage? Help! Already frustrated with Apple.

I created an id prior to having tech. assistance and now the non payment option is not available. How to I get past this stage? Help! Already frustrated with Apple.

Already frustrated by jumping in and not getting some needed information before hand, hmm k
Create a new apple id - OR
create a new free web base email - sign into the apple id you have now edit the primary email address with the just newly created email save [you justs freed your email address from being an apple id]
Once you have all the4 correct information/data etc needed to be able to then chose option None
use that email to create apple id

HT204266 'To improve Apple ID Security' chose three security questions and answers... this leads to a blank screen on my iPad mini. How can I get past this?

'To improve Apple ID Security' chose three security questions and answers... this leads to a blank screen on my iPad mini. How can I get past this?

Exactly the same problem with my new iPad...i have also tapped and hold the question bar as someone told somewhere, but no difference...a blank screen...help pleaseeee

Some albums I put on my Mac to later sync with a Touch appears as seperate tracks and not a single album. How do I get them back together again other than a playlist. I do not want the tracks showing up as albums on the Touch?

Some albums I put on my Mac to later sync with a Touch appears as seperate tracks and not a single album. How do I get them back together again other than a playlist. I do not want the tracks showing up as albums on the Touch?

Are your tracks pat of a collection? Different artists, but still one album? Then mark them a s acollection or set the album artist. See this guide on how to group separate tracks into albums:
iTunes: Grouping Tracks Into Albums

HT1600 My Apple TV is stuck telling me to plug it in when I downloaded the new software. How do I get past this?

My Apple TV is stuck telling me to plug it in when I downloaded the new software. How do I get past this? I do not have the cable the diagram is asking for.

If you can't get to the menu options, then unfortunately the only option is to purchase a micro-USB cable and connect it to iTunes to restore your Apple TV: http://support.apple.com/kb/ht4367

When attempting to download, in the Launch Application panel, it says ..."this link needs to be opened with an application" and shows send to "CC URI Handler", but also Choose an application. How do I get past this point, as neither option seems to work?

When attempting to download, in the Launch Application panel, it says ..."this link needs to be opened with an application" and shows send to "CC URI Handler", but also Choose an application. How do I get past this point, as neither option seems to work?

Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

HT201320 After setting up my shaw email account on my phone, i go to mail and the Welcome to Mail screen opens with the icloud, exchange, google, etc shows. How do i get past this screen to see my actual email?

After setting up my shaw email account on my phone, i go to mail and the Welcome to Mail screen opens with the icloud, exchange, google, etc shows. How do i get past this screen to see my actual email?

Yeah, I've done that. And the I click the mail app to try to check my mail, and that screen that I described above shows up.

Installing microsoft office for mac and getting prompt for installer password. i have put in apple id password and admin password and not working, i have also reset my admin password 3 times and it is still not working? how do i get past this?

installing microsoft office for mac and getting prompt for installer password. i have put in apple id password and admin password and not working, i have also reset my admin password 3 times and it is still not working? how do i get past this?

You don't use your Apple ID or its password to install anything on your Mac. You use the admin account's name and password.
Use the name and password you last entered when resetting them. The "name" you use is not the short name of the admin account folder.
For example. If you create an admin account of John Smith, the short name given to that account's folder will be johnsmith. So when an app requests an admin name and password to install something, the admin name you enter is John Smith, not johnsmith.

Every time i try to load a website for my school which i know is secure a page that says secure connection failed pops up with (Error code: ssl_error_internal_error_alert) how do i get past this?

it also says : Secure Connection Failed
An error occurred during a connection to sis.granby.k12.ct.us.
Peer reports it experienced an internal error.
(Error code: ssl_error_internal_error_alert)
The page you are trying to view can not be shown because the authenticity of the received data could not be verified.

unfortunately the fiddler2 issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
<br><sub>reference: https://support.mozilla.org/en-US/questions/982532#answer-520145</sub>
afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Troubleshoot Firefox issues caused by malware]]

Apple update ruined my playlists, they are no longer on my ipod and playlist i didnt have are. how can I get mine back. And i am missing songs that appear in itunes but not on the ipod?

apple update erased my playlists, they are no longer showing on my iTunes. I am missing songs that do appear in iTunes and should be on the ipod but are not, and new playlists that I didn't have are now where mine should be. Any suggestions as to getting "MY" ipod back?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

HT1414 My Apple ID username on my iPhone4 is seemingly locked on an old, unseable ID when I try to access the App Store on the iPhone. Everywhere else it has been updated (itunes etc.). How do I get past this no longer useable email/AppleID?

The phone has been restored from settings from an old iPod Touch. The Apple ID username there worked well then, but I have since updated that. The email is no longer useable (university) and the passwords I have tried do not work - nor should they since I have updated my Apple account. Again, it's only when I try to access the App Store on my iPhone does this Apple ID problem surface. Please help! Thanks.

Settings -> Store --> AppleID

It says the ipod touch comes with IMessage, mine does not have IMessage anymore, i just got a new one, cause i broke the screen on my old one, and i no longer have IMessage, how can i get it back? HELP!

I need to figure out how to get IMessage.

The chances are your replacement came with an older version of iOS. Go to Settings > General > About > Software Version... does it say something between 4.0 and 4.3.5?
Plug it in to a computer with iTunes to update it. When you launch iTunes it should prompt you to update to iOS 5.1.

I Thought with the new I phone 6 plus Siri will tell you what your reminder is when you arrive at the location . I have tried and it doesnt work. Also how Do i get better use out of my staorage and back up to the cloud

I am irritated because I bought the New I phone 6 plus . I was told that when I put in a reminder and add location to my contacts Siri will read my reminder to me when I get to the location where the reminder is set for . why isn't it working ? Also I bought 20 more mb of storage for the cloud , how do I save my phone storae and move things to the cloud so they wont get deleted on the cloud but I can on my phone

I copied the iTunes file from the external drive and it's in both places. I thought all I would need is the iTunes program (which I downloaded to new computer) and my iTunes library file. There must be something else that's missing. My iTunes library looks the same on the new computer as it does when I open it on the external drive. If I click on an iTunes library song from my new computer, it will only play if I have the external drive plugged in.
My back-up drive is a mess. I have multiple copies of music, video, photo, and document files and I don't know how that happened. ={ Obviously, I don't know how to back up stuff properly and there are back-up files extending over a 6- to 8-year period. I think all I did was just drag and drop the main folders from the back-up drive to the same main folders on the C: drive. Also (and I'm kind of fuzzy on this) Windows used to automatically save music files in a folder within my document files (which makes no sense to me). As my Jewish friends would say, "Oy Vey!"

HT3180 My Apple TV is coming up with the picture of the Apple TV and cable linking to iTunes sign. How do I get past this?

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