HT3180 unable to restart in the above way

I have read several articles but am unable to restart my Apple TV 2.
My nephew updated it for me I now have a black TV screen and when I attach it to my computer it is not recognised by ITunes

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

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HT1414 i am unable to switch on the wifi on my iPhone 4s? I have tried all of the above ways.

I am unable to switch on the wifi on my iPhone 4s.
I have tried restart, restore, update etc.
But its still not working.
Please help

Try the suggestions here to see if they resolve your problem:
http://support.apple.com/kb/ts1559
If these don't work you may have a hardware problem. Visit an Apple store for an evaluation or contact Apple Support.

HT3180 I have restarted using the remote and unplugging waiting thirty seconds. The unit comes on shows the turning circle then the screen goes blank and the light remains on.

Once resetting appletv, the screen remains blank while the light remains lit.

Try here:
iOS: Not responding or does not turn on

I am unable to use adobe, the only way is through adobe chrome

If anyone knows how to cancel out the original download of adobe and then install another edition I would really appreciate the info. thanks!

Hi USA Minny,
There's no software called 'Adobe Chrome'. I think you are referring to 'Google chrome.'
Simply click on the 'Cancel' button to cancel the download, if that's what you are referring to.
In order to download another software, you can go to http://www.adobe.com/downloads
Please be specific as to what OS you are using and the Adobe software you wish to cancel / redownload as it's difficult to make out what you are referring to.

Unable to assign name the fast way

Hello,
Switching over to Aperture from iphoto and having a little problem with the face recognition part. When I am in a project on a selected picture and click name (N) the face label comes up. I then have to click the box (with mouse) and write the name, then move over to the next picture and do the same thing.
My question is how do I select the label via keyboard so I can quickly type the name and move to the other pictures. I remember in iphoto it was tab, but I have tried everything and this is not working for me. Any help would be great since this will save me lots of hassle and time.

Hi Paul
I am not able to get your technique to work, also in Aperture 3.0.2.
I've just now tried it in v3.0.2 on my laptop and find that I share your problem. When I responded earlier, I had been using it on my iMac (my main machine) which is running Aperture v3.0.1. (The alternative explanation of the difference in OS's - 10.5 and 10.6 - is probably less likely.)
<snip>
I am not sure what you mean by a passive area of the viewer
Sorry. I realise in hindsight that this was a poor description. I was meaning for you to click in the border around your photo (probably either left/right or top/bottom) but still inside the viewer. This was rather than clicking on the photo itself, although I've now established that this should not cause any problems. I was thinking of situations where the current tool might not have been the selection tool (the arrow) and perhaps have led to unexpected behaviour. However, it seems that when you press N it cancels Crop, Straighten or whatever tool might have been selected.
I can't see this change in behaviour being deliberate, so the more people that log it as a bug, the better the chances of it being fixed in the next patch.
+Aperture > Provide Aperture Feedback+
Regards,
Gary

Unable to open document. Please check to see if you have read permission for the above file.

System:
Adobe Acrobat X Pro, 10.1.2
Windows 7 Enterprise, 32-bit
Quad Core badass CPU
4GB RAM
MS Word 2010 (Office 2010)
I installed the latest version as Administrator and am running as Administrator. I have all rights to all files on the PC.
When I attempt to create a PDF from any Word document, whether .DOC or .DOCX, I get an error window every time:
"Unable to open document:"
"[document location]"
"Please check to see if you have read permission for the above file."
This happens after the little notice pops up "Starting the application which created the document...."
If I open Word and create PDF from the ribbon, it works. It still won't allow me to create from Acrobat.
It creates PDFs from Excel files but not DOC files. I've searched for solutions but found none. I did find this from July of 2011:
"I have found out from Adobe technical support that this is a known issue with Office 2010 SP1 installed. This is an FYI for anyone else experiencing this issue, remove SP1 and it will work ok. They said an update to correct this issue will be coming within the next quarter."
I have updated to the latest version 10.1.2 and still have this problem.
This is a major issue, because it also fails on batch conversions, which is what I really need for the 100 or so documents that need to be PDFed. I'm not going to open each individual file and save each one from within Word.
This is a KNOWN ISSUE at Adobe, and if you look through the forums you'll find many people having this problem, and so far, I have not seen any solution.
If anyone has found the solution, please post it here.
Thanks!
B

I think I found a solution. It seems to be relatet to normal.dotm.
In our environment we have upgraded from XP & Office 2003 to Win7 and Office 2010. Normal.dot is stored on the users home share. When Office 2010 is started for the first time (for a user) it takes some of the old stuff from normal.dot and puts it in the new normal.dotm. When this happens, we get this error in Acrobat X.
The solution is to rename both normal.dot and notmal.dot to e.g. normal.dot.old and normal.dotm.old. Office/Word 2010 will then create a new, "clean" normal.dotm.
(By the way, if you are in a corporate environment, you might have changed the default path to normal.dot in Office group policies. You can see it here: HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\common\general\usertemplates)
I would be interested in knowing exactly why/what in normal.dotm caused this error. I can provide you (Adobe) with a faulty normal.dot(m), if you're interested.

Hi I have an iPhone 4 and suddenly it stopped working. Could here notifications and nothing on the diisplay. Wake up button on top is not working. so unable to restart the phone. Wanted to try restore from iTunes but Find my iPhone (iCloud) is on.

Hi I have an iPhone 4 and suddenly it stopped working. Could here notifications and nothing on the diisplay. Wake up button on top is not working. so unable to restart the phone. Wanted to try restore from iTunes but Find my iPhone (iCloud) is on. How to recover or restart my Phone

Follow these steps to log into your iCloud account on your computer and deactivate "Find my iPhone" on your device:
Remove an iOS device or Mac on which you can’t turn off Find My iPhone
If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.
Note: You can also remove your iOS device by first erasing it—just follow the instructions below for removing an iOS device you don’t have. You can later restore the device from an iCloud or iTunes backup.
Turn off the device you want to remove.
Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete button next to the device. If the device comes online again, it will reappear in Find My iPhone. If your device reappears, turn off Find My iPhone on the device (follow the instructions above for removing a device by turning off Find My iPhone), or if it’s an iOS device and you no longer have it, follow the instructions below for removing an iOS device you no longer have.
Remove an iOS device you no longer have
If you no longer have the iOS device because you gave it away or sold it, you need to remotely erase it before you can remove it.
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device.
Click Erase [device], then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.
Note: If you’re trying to erase a family member’s device, that person will need to enter his or her Apple ID password on this device. If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
When the device is erased, click Remove from Account.All your content is erased, and someone else can now activate the device.
copied from: iCloud: Remove your device from Find My iPhone

I am unable to open new tabs, in any way I attempt to do so. I have checked the settings and they are fine, so it's not those. The only way I can open a new tab is to right click on a link and instruct it to open in a new tab.

Any way I attempt to open new tabs, be it clicking on the new tab button or using the short-cut Ctrl-t, I am unable to open any new tabs on my browser window.
The only way I have found that I can open a new tab is to right-click on a link and instruct that link to open in a new window.

Try disabling the Ask Toolbar extension.

I saved a word file onto my imac. when i go to open file in documents with pages the file is grey and unable to open. the workable files are highlighted in bold. is there a way to open this file????

i saved a word file onto my imac. when i go to open file in documents with pages the file is grey and unable to open. the workable files are highlighted in bold. is there a way to open this file????

THis is safe for Mac's? Sorry, I have just never heard of this site before.
And there are literally tens of thousands of sites of which I've not heard, too. Not this one.
It's legit. There are lots of links in Apple Support Communities to the LibreOffice web site, as well as others that are legitimate open-source developers of options to buying MS Office, such as NeoOffice and OpenOffice. I have Open Office installed on one of my older Macs that can't run Office 2011 and it is rock-solid.
I've been here too long to start posting bogus urls now.

Unable to restart the Microsoft Software Protection Platform service from command line - Win81 MS Office 2013 SP1

I'm unable to restart the Microsoft Software Protection Platform service on a Windows 8.1 laptop for MS Office 2013 SP1 (32-bit) using the following command:
cscript ospp.vbs /osppsvcrestart (issued from C:\Program Files (x86)\Microsoft Office\Office15)
When this is run, a window appears with the title ospp.vbs and the text "Error: The Software Protection Platform service is not installed"
I verified that the service is installed in services.msc, and was able to manually stop and restart the SPP service in the Services console without issue.
The command runs correctly when restarting the MS Office 2013 SPP on Windows 7 devices.
Has anyone else seen this or have a solution for it?
The reason that I am attempting to restart the service from the command line is because this command is part of a script to change the KMS server IP Address used by OSPP prior to software activation.
The only other options that I have at this time is to ask the users to reboot, or manually force a reboot. This is both time consuming and disruptive to the users.
The Fix It tool to remove MS Office 2013 was run, and the MS Office 2013 software was successfully reinstalled after a reboot. The software was successfully activated. When the command was run, it produced the same exact error.

Hi,
I am able to reproduce this on my own machine, but in my case, I don't see the specific service running in the Services console.
I would like first confirm that whether you've the right service running on your Windows 8.1 system. The display name of this service should be "Office Software Protection Platform", service name is "osppsvc".
You can also check this by going to below path where you should see the executable file (OSPPSVC.EXE) if the service is installed on your system (in my case, the folder is empty):
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

On messages i put on my email adress to sign in. then it gives me unable to verify adress. an email with a verification link has been sent to the above email adress. what do i do?

I am so angry at messages because when i am trying to sign in, they want my email adress. when i put my email adress it says unable to verify adress. an email with a verification link has been sent to the above email adress. I did that like over a billon times and i am so desprate to talk with my friends. please please help this is really troubling me. i even tried to put in my apple id and still didn't work all it said check mail but i delete it. plz plz help

The message you go says that Apple sent to the email account you used an email to verify your email account. You have to open up that email message and then click on the link inside to complete verifying the email address.

My first problem is that I have no apps on my iPod desktop. The second is that my battery died, and despite being able to charge it, it is unable to restart back up.

My first problem is that I have no apps on my iPod desktop. After using my computer to install something onto my iPod 5, it somehow disconnected. When i restarted the iPod, some apps (Safari, FaceTime, Game Center, App Store, iTunes Store, Camera, and some others disappeared. Apps like Flashlight and Jetpack Joyride which I had previousyl downloaded from the App Store were still there. I wanted to get the aforementioned apps back, so i decided to back-up my iPod to iTunes. The downloaded apps weren't able to be backed up ("authentication problems") but some apps like Tips, Video, iBooks, Reminders, Stocks, Settings, Voice Memos, were backed up. I then proceeded to factory reset the iPod, deleting everything and starting it as a new iPod. Once I finished this, I looked my desktop to see everything was gone, absolutely everything. I double-pressed the home button, showing Settings was open, but that's it. I opened settings and factory reset it again, this time choosing to restore from a backup. After doing this, I found the iPod looked the same as the last time i reset it - blank. If I scroll down the middle of the screen to bring up a search bar, I can find only the apps I backed up (Tips, Video, iBooks, Reminders, etc.) That is the first MAJOR problem. I was getting really frustrated, so I opened up iBooks and discovered I can download a could free books from the store, which was essentially the only thing I can use the iPod for. There were no videos in the Video app, and pressing the "Go to Store" button did absolutely nothing. No lag, it just ignored my touch. Once i found a few books, I decided to start reading. Eventually, i brought this iPod somewhere to read it, and didn't bring the charger with me. The battery died, and when i got home, tried charging it.
Which brings me to the second problem. A minute or so after I plugged in the charger into the dead iPod, the Apple logo came on. But the iPod never started up. The logo stayed there, getting dimmer after a minute, but no vanishing even after fully charging or pulling out the charging cord. It didn't leave even after hours, but by then the battery died again. If i press and hold the power button and the home button at the same time, the Apple logo disappears. But I can't get into recovery mode utilizing the volume buttons. If i hold the power button when the screen is blank, the Apple logo comes back. But the iPod cannot start up.
After everything was wiped, i was pretty angry. But I still had books to read, even if i couldn't do much else. Then the battery died, and it really wrecked me up. I feel so mad right now, although this actually happened about 4 days ago. The iPod being wiped happened about 3 days after the Christmas holidays began. This iPod also was not brand new, I bought it off a friend who had it for over a year, although it was in perfect condition (Obviously out of warranty.) I desperately need a solution to this HUGE problem. Due to personal reasons, I can't go to a Genius Bar or go to an Apple retailer in person, but communicating by E-mail is an option, as is instant messaging.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The missing apps could have been done by setting the Restrictions that can hid those apps. If the backup was made with those retrictions set the the Restrictions are also restored.
Thus, if you get it to work restore to factory settings/new iPod, not from backup
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1222 When there is a browser update like this Safari 5.1.4, Is there an article that instructs one the ideal way to update to a newer version of a browser like this newer version of Safari? Is it best to close Safari and all other apps, restart...

When there is an update to a newer version of a browser like this update to Safari 5.1.4, is there an article that goes over the best way to update to a newer version of a browser that one knows of? Is it best to close all apps, install the update, turn the computer off, turn it on and hold down the shift key until the gear and progress bar are showing, when this is finished, do a restart of the computer. I hav always wondered the best way (if there is a best way) to update to a newer version of a browser so you avoid potential problems. Is there a Support Article that goes over installing and updating to a newer version of one's browser, in this case Safari?
Thanks.

The following may or may not apply to Lion:
Repairing permissions is important, and should always be carried out both before and after any software installation or update.
Go to Disk Utility (this is in your Utilities Folder in your Application folder) and click on the icon of your hard disk (not the one with all the numbers).
In First Aid, click on Repair Permissions.
This only takes a minute or two in Tiger, but much longer in Later versions of OS X.
Background information here:
http://support.apple.com/kb/HT1452?viewlocale=en_US
and here:
http://docs.info.apple.com/article.html?artnum=302672
An article on troubleshooting Permissions can be found here:
http://support.apple.com/kb/HT2963
By the way, you can ignore any messages about SUID or ACL file permissions, as explained here:
http://support.apple.com/kb/TS1448?
If you were having any serious problems with your Mac you might as well complete the exercise by repairing your hard disk as well. You cannot do this from the same start-up disk. Reboot from your install disk (holding down the C key). Once it opens, select your language, and then go to Disk Utility from the Utilities menu. Select your hard disk as before and click Repair.
Once that is complete reboot again from your usual start-up disk.
More useful reading here:
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/TS1417?viewlocale=en_US
For a full description of how to resolve Disk, Permission and Cache Corruption, you should read this FAQ from the X Lab:
http://www.thexlab.com/faqs/repairprocess.html
Apple's advice on general maintenance:
http://support.apple.com/kb/HT1147?viewlocale=en_US

Unable to restart the database

Hi,
I just shutdown the database and it seems to take a while, don't know if it's stuck or just takes awhile. I try to restart it in another session and get this error:
'ORA-01012: not logged on'
Should I wait awhile or is there a solution? Thank you.
1) Shutdown
SQL> connect sys/Welcome1 as sysdba
Connected.
SQL> shutdown normal
2)
So I try to restart it as sysdba on another session and get this error
Connected to an idle instance.
SQL> startup
ORA-01012: not logged on

Osama-mustafa wrote:
First which Os you are using
Try the following :
sqlplus / as sysdba
shutdown abort ;
startup ;
if the above not working Kill oracle process or Shut down database server (shutdown service before do that)We've seen no need for a shutdown abort. The oP was doing a normal shutdown, which was already pointed out, and will wait until connections voluntarily disconnect. Which will probably never happen. The previously suggested SHUTDOWN IMMEDIATE is the better solution until a problem with that is demonstrated.

My Classic IPod had been working perfectly with Windows Vista OS and on a dock. I left it unattended for 10 days, recharged it and tried to play music on the dock. All that shows on the screen is the Apple Logo and I am unable to restart or update the IPo

My Classic IPod had been working perfectly with Windows Vista OS and on a dock. I left it unattended for 10 days, recharged it and tried to play music on the dock. All that shows on the screen is the Apple Logo and I am unable to restart or update the IPod. Any ideas???

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

HT3180 unable to restart in the above way

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