HT3204 I'm being charged for Itunes movie that can't download - errors. What can I do to get a refund?

I downloaded Wreck It Ralph but it keeps giving me an error and isn't completed downloading.  How can I get a refund?

iTunes / Apps store purchase - how can I see them? - http://support.apple.com/kb/HT2727.
iOS - Understanding Parental Controls - http://support.apple.com/kb/HT4213.

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