HT3204 Problems accessing itunes store

Today I downloaded the latest version of itunes, 11.0.4. I now cannot access the itunes store. My internet is working, so I do not think it has anything to do with the network connectivity. Has anyone got any suggestions?

Hello Tired Mummy,
I would recommend taking a look through the following article for further information and potential resolutions.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

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Problems Accessing iTunes Store

Hi,
This is the second Friday in a row that I've had problems accessing the iTunes store to rent or buy movies from my aTV.
I can browse and view movie details OK but when I click OK to rent or buy a movie I get the twirling "in progress" thingy with the message "Accessing iTunes Store" but it never gets any further.
Is anybody else having problems?

Same problem for me, and it didn't happen until I updated to iTunes 8. I've had tons of problems since then, I hope Apple does something about it, they must be aware of the issues, and they're being very slow to resolve it.
I'm getting the forever "Accessing iTunes Store" message with the spinning thing. Nothing ever happens. I have rebooted, but I agree with the comment that it's a very frustrating way to buy or rent a movie.

Problems accessing itunes store from itunes

I have a new Hewlett Packard laptop which runs on Vista. I can load itunes but when I try to access itunes store from itunes I get the following error message:
itunes cannot connect to the itunes store, make sure your network connection is active and try again. There are no problems with my network connection, can any one advise?
Many thanks.

Just run the network diagnostics and got this result.
Microsoft Windows Vista Home Edition (Build 6000)
Hewlett-Packard HP Pavilion dv2000 (RY395EA#ABU)
iTunes 7.3.2.6
Current user is not an administrator.
Network Adapter Information
Adapter Name: {3C041088-24CC-4479-B125-2CD62BD51FC1}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {83B81DF1-7E46-41D7-80B0-31BC4AC8814D}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 25 11:48:50 2007
Lease Expires: Sun Aug 26 11:48:50 2007
DNS Servers: 194.168.4.100
194.168.8.100
Adapter Name: {5EA6FE6E-AB37-4640-A3BB-5C0FB94C0B34}
Description: Intel(R) PRO/100 VE Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Problem accessing iTunes store

Weird. Starting this week, I can only access the iTunes store in the mornings (before I go to work). If I try in the evenings I get the message 'Network Connection timed out - try again later'. No matter how often you try rebooting & reloading you get the same message. I've been using the store for years without a problem. No new software has been installed. I have reinstalled itunes & Quicktime to try and overcome the problem. I can access on my work computer without a problem. What's happening????
Dell Dimension 4600 Windows XP Pro

If it works sometimes and not others with no changes being made on your end, either to your computer or your Internet connection, then I'd suspect a problem with your ISP. You may want to talk to them about the problem.

Problems accessing iTunes store with Mac OSX 10.4.11

I am trying to access the iTunes store using Mac OSX 10.4.11 but it tells me to download the new version of iTunes. When I try to do that it says that the new version of iTunes is not supported by 10.4.11. What am I doing wrong? Do I actually need to buy the upgrade from 10.4.11 in order to buy stuff from iTunes again.
Thanks

Try using iTunes 9.2.1.
(58566)

Problems accessing iTunes Store on a Windows Vista PC

I'm connected to the internet on my PC and I can get to any website I want to. I just downloaded the latest version of iTunes through Firefox. But every time I try to connect to the iTunes Store within the application I continue to get a message iTunes could not connect to the iTunes Store. The netwokr connection timed out. Make sure your network settings are correct and your network connection is active, then try again. I do not have the Windows Firewall turned on and I'm using Webroot for virus protection and I have turned off it's firewall but it as not changed anything for me.

This forum is for issues dealing with compatbility between Macs and Windows based computers. You should post your question in the iTunes for Windows discussions:
http://discussions.apple.com/category.jspa?categoryID=150

HT3204 Cant access itunes store.

When i run diagnostics, it says thar a secure link to itunes store failed, and when i clicked help, it says that i am not connected to the internet even though i actually am.
I have also allowed everything on my firewall list.

try if this helps:
download iTunes from here http://www.apple.com/itunes/download/ and run the installer over your existing installation.
you can also try to run the 10.5.8 combo updater (http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1058comboupdate .html) to see if that fixes your issue. be sure to repair permissions prior to and after installing the combo.
when done, check software again for any updates offered.
JGG

Re: Itunes 10.3 for windows I had problems whereas when I searched for a song I kept getting message "Accessing Itunes Store" when I was already in it I uninstalled and reinstalled latest version Still having problems

I had following problem: When I tried to search for a song in the Itunes Store I kept getting message "Accessing Itunes Store" (even though it appeared I was already in the store) Everytime I typed a character in the Search box the Accessing Itunes Store message would pop up
I was told to uninstall Itunes and Quick time programs and reinstall latest versions, which I have done and now have Itunes 10.3
I still got same messages so I tried a few things and when I went to my itunes account profile I got message "Requested Resouce not found"
Don't know where to go from this point. HELP

I have the same issue. I took it the genius bar and called talked to tier 2 phone support. They have standard thing where you uninstall all apple software in a certain order and then reinstall 64bit itunes. That did nothing (tried it 4 times).
I've gotten two clues so far.
One is that at the store if I plug someone else's iphone 4 in then itunes acts the same way. So it is not the phone. Two is tier 2 phone support told me to try syncing it with a fresh user account (an admin one). I did that and itunes was just fine, it did not freeze.
So there appears to be some conflict with the software, music files, whatever that is on my current user account (also an admin account). I ran virus and malware detectors and found nothing. Now I'm going to try putting my music, movies, apps, etc in the new user account and see if the phone will sync then.
I know its not much but thats where I'm at. I hope it helps.

Just wondering if anyone has a problem with accessing iTunes store. have iTunes installed but can't bring up the store home page?

Just wondering if anyone has a problem with accessing iTunes store. have iTunes installed but can't bring up the store home page?

i have the same problem! Safari won't work either. Can anyone help please? I have completely restored my computer trying to fix this and it still won't work! I have a 2 month old alienware laptop running windows 7

I have not been able to access itunes store for over a week now. I keep getting error -1202. I have updated to latest version of itunes but problem still exists. Any tips?

I have not been able to access itunes store for over a week now. I keep getting error -1202. I have updated to latest version of itunes but problem still exists. Any tips?

See this one
https://discussions.apple.com/thread/3742260?start=0&tstart=0

Updated my 4s and ipad3 and now both are basically useless. Cant access itunes store, app store, weather app wont work and multiple bugs with facebook. How am I supposed to fix all these problems????

Updated my 4s and ipad3 and now both are basically useless. Cant access itunes store, app store, weather app wont work and multiple bugs with facebook. How am I supposed to fix all these problems????

Hi Doomtrooper,
When you updated your iPhone 4S and iPad3 to iOS6, what exactly do you mean when you can't access the iTunes store? Have you checked your connection to the network?
Please be a little more specific

HT3204 new ipod touch. can access iTunes store. cannot create iTunes ID. get error "could not complete iTunes request. unknown error occured (-1202)".Ipod updated to latest issue,firewall exception allowed.SSL 3.0 & TSL 1.0 ok. Running windows Vista. Help

New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???

laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall?

I can't access itune store not matter what I do. I have uninstalled the program twice and downloaded with no resolve.

I am having difficulty accessing ITUNE STORE. The home screen for that page is blank. I have tried to uninstall and download twice and nothing changes. Everything else seems to be working with the program except accessing the store.

Problems connecting to the iTunes Store often are due to firewalls, Internet privacy filters, and similar utilities blocking the connection. Run the Network Diagnostics in iTunes:
http://support.apple.com/kb/HT3204
and post the results here. That may provide some clues.
Regards.

"Accessing iTunes Store" box pops up every time I click on something new on itunes

When I open itunes it automatically tries to connect to the itunes store but the "connecting to itunes store" status bar keeps popping up even after it has connected. I'm unable to navigate the itunes store without this status bar popping up. I've updated to the latest version of itunes (currently version 10.3.1 for mac) and the same problem occurs.
I haven't had any luck with the itunes store after uninstalling and reinstalling the software. I've also tried to "deauthorize this computer" and then "authorize this computer" to try and fix the glitch- but everytime I try and sign into my account I get this message: "This Apple ID has not yet been used with the iTunes Store". It then takes me to another screen to review my account. But when I'm brought to the new screen my session times out and I can't review anything.
I'm going around and around in circles and it's becoming very frustrating. Does anyone have any other possible solutions???
I'll give a step by step breakdown of what's happening..
I open the itunes store.
Accessing itunes progress bar at the top of the window loads the itunes
store and after it loads there is still a top window that says
'accesing itunes store' with a 'stop' button option which stays open
for aprox. 1 minute after page is loaded.
I sign in with my account and password.
A dialouge box appears that says, "This Apple ID has not yet been used
with the itunes store. Please review your account information.
cancel or review option boxes.
I click review.
Accessing itunes store progress bar appears in the upper part of the
window as well as in a seperate window box like before and this box
stays open after page has loaded like before.
The window box goes away and the window says, "Welcome to the itunes
store; To begin creating your apple id click continue".
I click continue.
A new window appears and says, "your session has timed out. Try
again". option to click a box marked 'done'.
...And this takes me back to square one.

Did you ever resolve the question?
I have exactly the same complaint and your question has 338 views - which leads me to believe our question is not unique.

After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time.

After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time. Nothing helps, tried to flash the DNS. Nothing.....

Same issue. I emailed apple and they had me call apple. Not really any help. Did all the troubleshooting listed and to have further help diagnosing problems it isn't free. I explained to the rep that I have seen others having same issues - he didn't know anything about. This is first time I have had problems. I can't even purchase song on my PC but can on my iphone. I just would like to be able to access my account. Afraid to sign out of itunes in case I can't even get to my library etc.

HT3204 Problems accessing itunes store

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