HT3204 unable to purchase music - keep getting error code 5002 on - using Vista

Unable to purchase songs - keep getting error code 5002 - using Vista

I am having the EXACT same problem. It started on June 16th also. I found out that code 5002 is supposedly a billing issue. The article directed me to edit my billing information (even though it was correct). I tried to submit the new information and was told my request could not be processed, try later. I have been trying for 3 days. Was in contact with customer service. first they said it was an Itunes Stores issue with the software. they told me it was resolved. Then they had me uninstall and then reinstall Itunes, which still didnt resolve it. I am starting to think its still an Itunes Store issue. Still trying to cintact customer service about this.

Similar Messages

  • HT1918 why do I keep getting error code 5002 when trying to make a purchase? Has been almost a week now!

      Why do I keep getting Error Code 5002 when trying to make a purchase from the Itunes store? I am using Vista Home edition> havent had any problems before. This has been going on for a week.

    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.

  • TS3297 keep getting error code 5002 when attempt to purchase music

    code 5002 when attempting to buy music

    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.

  • HT1725 I am having trouble down loading a uv digital copy of a movie that i recently purchased. I keep getting error code (-50) has anyone else got this and how do you resolve it?

    I am having trouble down loading a uv digital copy of a movie that i recently purchased. I keep getting error code (-50) has anyone else got this and how do you resolve it?

    Hi,
    Try the following steps:
    1. Check windows updates.
    2. Try the Microsoft Fix it in this kb to remove previous install completely:
    http://support.microsoft.com/kb/2739501/en-us
    3. Reboot.
    4. Try installing again.
    This seems helpful on the issue.
    As always, thank you for your suggestion, Don:)
    Regards,
    Melon Chen
    TechNet Community Support

  • I keep getting error code 1450 when I try to download a music video.

    I keep getting error code 1450 when I try to download a music video. I've since downloaded other songs/videos, and I have the latest version of iTunes, so I don't think I need to uninstall itunes, but I can't download the video I bought.

    If you recently installed or updated disc burning software it may be conflicting with iTunes.
    Try taking a look at this Apple doc, some of the suggestions may take care of the problem -> iTunes for Windows: Troubleshooting CD issues caused by device filters

  • HT4914 I keep getting error 4002 which i use itunes match. i cant sync my music anyomore.

    I keep getting error 4002 which I use itunes match. I cant sync my music anyomore.

    He taburoza
    @see https://discussions.apple.com/message/20165728
    Regards
    Stefan

  • I keep getting error code 201.   what should I do?

    i keep getting error code 201 when installing CC for the first time On Maverick 10.9.4 Macbook pro
      Please help

    Hi Sallyinouralley,
    Did you pause the download or face stability difficulties with your Internet connection? Error 201 indicates that the download of the installation files was unable to be resumed successfully. I would recommend utilizing a different Internet connection. If you are connected via WiFi try a wired connection. If you are connected via a wired connection then please try a different cable.
    Please refer to below mentioned steps:
    MAC
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    2) Delete the OOBE folders from both the location of HD.
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  • Can i save a podcast without taking up space on nano 6, i keep getting error message space is used up but I don't want to lose the podcast episode for the future

    can i save a podcast without taking up space on nano 6, i keep getting error message space is used up but I don't want to lose the podcast episode for the future

    Sorry to be such a moron with this, but I just don't have much experience with this iPad.  I have had it for over a year and I just keep adding stuff to it and it has worked great.  Now that the memory is used up, I am trying to figure out how to free up space and not lose what I have paid for. 
    So, Step 1 is complete, as I have "Transferred" all of the purchases.
    What is Step 2?  I unchecked the concert on the iTunes library, did a sync, but it's still on my iPad.
    Thanks again for the help!!!

  • TS3694 i keep getting error  code 3194 i just want update to5.1.1 on my ipad help

    i keep getting error  code 3194 i just want update to5.1.1 on my ipad help

    Here you go:  http://lmgtfy.com/?q=iphone+error+3194

  • I keep getting  (error code -8003) when I try to empty my trash. Any idea how to overide it?

    I cannot empty my tarsh and keep getting  (error code -8003). Is there any way to override it and get ride of my trash?

    Greetings,
    If you dragged items from a TimeMachine backup drive to the trash then that is most likely the cause of the issue.  Do not move files from the TimeMachine backup into the trash (http://support.apple.com/kb/HT1427).
    If your backup drive only contains a timemachine backup then you will want to reformat that drive:
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  • I keep getting error code-3000 error at itunes store try again later?

    I keep getting error code -3000 error at itunes store try again later  what the heck?

    Hi luvthesuns,
    Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are getting a few error codes. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
    iTunes: Possible iTunes Store errors - Apple Support
    iTunes Store reporting error 0x80090318
    Apple software on Windows: May see performance issues and blank iTunes Store
    Troubleshooting Home Sharing - Apple Support
    Cheers,
    Mario

  • HT203164 while burning audio cd keep getting error code 4265 what is the problem

    Trying to burn a audio cd on itunes keep getting error code 4265 please help

    Oh man it looks like a problem with the web server.
    Its an error that happens on SAP, even my dad reported an error like this to me but i wasn't able to solve it.
    What i find is that its an error with browser incompatibility,
    Check this http://scn.sap.com/message/10338540

  • I keep getting error code 3121

    keep getting error code 3121 when trying to burn a cd in itunes I've never had a problem burning them from windows media player before any help would be appreciated

    Any updates?
    Don't forget to mark the post that solved your issue as "Answered." By marking the Answer you are enabling users with similar issues to find what helped you. Lewis Renwick - IT Professional

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    My computor has updates that I cant get to update. itunes 11.2.2 and security update 2014-002 1.0. I have tryed many times but I keep getting error code 102. does anyone know what is happening?

    kbprovo,
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    Go to Safari/Preferences, General tab, for Save downloaded files to: select other then select desktop from the left side bar. This will download the stand alone installer to your desktop. Then double click on it and follow the prompts.
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    Mountain Lion
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    Lion
    http://support.apple.com/kb/DL1738
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    power off, power on holding the shift key till you see the progress bar then release and allow to finish booting, then try.
    Itunes
    http://support.apple.com/kb/DL1614

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    I am trying to access my free trial of Lightroom.  I have it installed on my other computer and I am trying to install it on this computer, but I keep getting error code 205.  I changed browsers and am using an ethernet cable.  I still get the same error code when I try to install creative cloud.

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