HT3204 When doing a "Network Connectivity Test" on my PC, as to iStore Connectivity, it says "Secure Link to iTunes Store failed". And when trying to "authorize" my computer to sync ringtones I downloaded to my PC, I keep getting an errot message.
When doing a "Network Connectivity Test" on my PC, while in iTunes, it tells me that "Secure Link to iTunes Store Failed", yet I'm connected to the internet. I was unable to "authorize" my PC with an error message, as well, giving me the code (-3212), saying I was not connected to the internet, yet I am. I can open browser after browser, and navigate just fine. In going through the iTunes Help menu, I am running the tests offered in the drop-downs, but I keep getting the afore-mentioned errors.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)
Similar Messages
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I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed. I've tried all suggestions from apple and nothing will work.
Please HelpI received this email from Apple and this corrected the problem for me... I only had to reset the iTunes cache
1) Open iTunes
2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
3) In the Preferences menu, click the Advanced tab
4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button. -
i have an ipad 2 the itunes program worked fine at first but now it will not connect to the store. it says 'secure link to itune store failed' i have uninstalled it and reinstalled it. what do i do?
Doublechecking before proceeding. Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?
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From my itunes desktop I cannot access itunes. When I run the diagnostic it says Secure lik to itunes store failed.when I click the help button it says I am not connected to the internet. I purchased 25 songs last night on my Ipad and I am trying to sync them to my ipod on my PC.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Secure link to iTunes store failed and Connection attempt to firmware update server was unsuccessful
Hello everyone, Im facing error with my iTunes. When I run diagnostics i can see "Secure link to iTunes store failed" - please see the image below
Please note: as it is showing secure link to itunes is failed but still i can see iTunes store, but the above error shows when I run diagnostics.
After that when I go through the next and I found the diagnostics report as below, within report i have marked a line with RED colored "Connection attempt to firmware update server unsuccessful". I need HELP!!!!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-ES2C
iTunes 11.3.0.54
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.5
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B9F0069DE9C0
Current user is an administrator.
The current local date and time is 2014-08-05 01:48:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 8400 GS
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {14DCBC2B-34CB-431B-8625-1E62D7310533}
Description: WAN (PPP/SLIP) Interface
IP Address: 10.128.133.101
Subnet Mask: 255.255.255.255
Default Gateway: 10.128.133.101
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 06:00:00 1970
Lease Expires: Thu Jan 01 06:00:00 1970
DNS Servers: 8.8.8.8
156.154.70.1
Active Connection: Teletalk
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-08-04 03:23:27.
**** Device Connectivity Tests ****
iPodService 11.3.0.54 is currently running.
iTunesHelper 11.3.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.Hi msahed,
Welcome to Apple Support Communities.
It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
I hope this helps.
-Jason -
Secure Link to iTunes Store Failed. When I click on the help button to the right, and the new help window pops up, it is blank with zero infomation on how to correct the "Secure Link to iTunes Store"
A few things may resulted in this. Did it just happen over night?
Can you make sure your date, and time including time zone settings are correct?
What are you using to correct from? -
I just tried to print off some itunes advice but my computer froze. I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to i tunes store failed" AND "i tunes helper not running" both appeared. Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen. Even though I only vaguely know what that means, I don't think that's the help I need.
I just tried to print off some itunes advice but my computer froze. I re-booted it and ran the ipod diagnostic test again to get back to the screen I was on. This time "Secure Link to i tunes store failed" AND "i tunes helper not running" both appeared. Please help, all I can see is "Appears in Windows but not iTunes" at the top of the screen. Even though I only vaguely know what that means, I don't think that's the help I need.
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Can anyone help me figure out what's wrong when I try to connect to the iTunes store? I got a message "secure link to iTunes store failed" when I ran a diagnostic "network connectivity" text. What's wrong?
Thanks for any help you can give me!With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
When I run itunes diagnostic tests, I am told secure link to itunes store failed. My firewall is not blocking itunes. I have tried to download two itunes products and these have failed to download properly. What do I do?
WIndows Vista and 7 uninstall instructions:
http://support.apple.com/kb/HT1923
Windows XP instructions:
http://support.apple.com/kb/HT1925
I would say a removal is necassary! this will not affect the content -
Why do I get "Secure Link to iTunes store Failed" message when trying to access iTunes store?
Why do I get the message "Secure Link to iTunes store failed" when I do diagnostics checks on the iTunes version 10.6 that I just installed? I have reinstalled it three times and have never been able to access the itunes store, or any Help sites thru the itunes app. I have disabled my firewall, etc. to no avail. Any ideas? I have XP running.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Secure link to itunes store failed, (computer not connected to internet tried uninstalling everything to do with itunes,no joy also errror code E0000225 appearing. Have turned off windows firewall and also my Bullguarg security settings.Can anybody out there please help me thanks.
Hi,
You could be right that the response to clicking on help is a symptom of an entirely separate issue, but nevertheless the secure link to itunes is definitely failed, and I am unable to log into Itunes on either PC.
I also noticed that even if I click on the link to create a whole new Apple ID, I cannot do that either, presumably because the secure link is not working.
After I noticed that there were weird things happening this morning, I did change my Apple ID password in the hope that this might resolve it, but it seemed to make it worse. Now, all of my apple devices keep constantly prompting me for the apple ID password, and randomly either accepting it, or telling me it is wrong. I know the password is correct because I can log onto the apple Manage My Apple ID screens in a web browser with it.
I was starting to think that this is an ISP issue (BT Broadband), but I have not seen anyone else posting with the same issue. Does Apple use a different security protocol to everyone else? I'm asking because all other secure services seem to be working fine, but anything related to apple that requires a secure connection or authentication is having issues.
I have also seen reference to making sure that Itunes is listed as an allowed program in Windows Firewall. I cannot seem to do this because it says that my Windows firewall is being managed by McCafee. I have checked the settings in McCafee, and it appears to me that Itunes, Bonjour, and many other apple programs have been granted "Full" access. As said before in any case I have tried temporarily disabling the firewall and even this did not solve the problem. -
HT3204 Why did secure link to itunes store failed ?
Why did secure link to itunes store failed ?
Hello, toval1969.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through when experiencing issues connecting to the iTunes Store.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
https://support.apple.com/kb/TS3297
Cheers,
Jason H. -
Why do I get Secure Link To itunes Store Failed (Diagnostics)
Hi Apple World of support
I am trying to activate my iphone 4 via itunes but it is stuck on Acsessing iTunes Store, I ran diagnostics and it said:
Secure link to itunes store failed.
I have tried netsh .... command, no effect, also tried different pc, still same error & tried reinstalling/reparing itunes, no luck.
Its getting really anoyying because I start work on monday so i need a solution quick that is not one of the above.
Thank You In Advance.If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I cannot connect to iTunes store using iTunes. I have version 11.0.2.26 on Win 7 pc. I have had no problems until recently. Can't say exactly the problem began as I don't normally use my computer to access the store but my last successful access according to iTunes diagnostics was 28th Feb 2013 (if thats useful?!)
I've run the Network Connectivity Test in iTunes diagnostics and I got the following results:
- Network interfaces verified.
-Internet connection verified.
-Secure link to iTunes failed.
When I click the help button next to the 'Secure link to iTunes failed' message I get the following:
''iTunes Help is unavailable because your computer isn't connected to the internet.'
My pc is connected to the internet. I've checked firewalls. Windows firewall is off. I'm running AVG internet security 2013. Iv've checked the firewall settings on that and iTunes is not being blocked.
Getting kinda frustrated. Can anybody help please???I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.
-
Error code: 3194 when restoring.. "Secure link to iTunes store failed" when diagnostics is ran..
as mentioned in the title, I have encountered 2 errors, one is when I am trying to restore my iphone and the other when iTunes diagnotics feature is ran..
I have read the information about the diagnostics result and saw something like "connection attempt to firmware update server unsuccessful". Because of this information I have concluded that the "error code 3194" happens because iTunes itself is unable to connect to the "firmware update server".
I am using Windows 7 64-bit and iTunes is now on the latest version.
below are the things I have done so far, but to no avail:
- removed/disabled my antivirus program
- put iTunes to exception list of WIndows Firewall
- disabled windows firewall and windows defender
- re-installed iTunes and made sure that it is of the latest version (version 10.6.1)
- performed recommendation from: https://discussions.apple.com/message/17409780#17409780
- perform flush dns command using command prompt
In addition to the steps I mentioned, I also tried running the diagnostics on two other computers running on different versions on iTunes, 10.5 and 10.6.0. I also did the same steps as above on these two computers, but I am getting the "secure connection to iTunes store failed" when the diagnostics were ran.
thanks for any help that you can give.I think its weird that I experienced both the 3194 error code and "secure link to the itunes store failed" diagnostics error on three computers running on different OS (XP, vista and 7), itunes version and connectivity types (wireless and cabled). Could it be possible that there is a problem on Apple's server?
Are you still there, shintenhouji?
Perhaps try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(I've seen a few cases in recent times of this sort of thing being associated with LSP issues.)
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