HT3209 how do i report a problem on a purchase?

Hired a movie which did NOT down load but still got charged. When I try to use report a problem on my receipt It tells me down load itunes 10, I already have itunes 10???

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.

Similar Messages

  • HT204088 How do you report a problem with a purchase you did not authorize?

    I have some unauthorized charges and when I click on "report a problem" on the bottom of the purchase history, it renews the page with "report a problem" next too all the purchases. When I click on one of those, it just takes me right back to the iTunes home page. Does anyone know how to do this please?

    Welcome to the Apple Community.
    Try contacting Apple through iTunes Store Support

  • HT4009 How do I report a problem of unauthorized in-app purchases ?!!!

    How do I report a problem with in-app purchases that I haven't authorized? It wouldn't let me through the iTunes store! Thank you.

    http://apple.com/support/itunes/contact/

  • I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?

    I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?

    Log into your iTunes account, then click on previous purchases then select the purchased app and then click report a problem.  Then write and explain your problem and I am sure it will be considered. 
    Also change your iTunes password as soon as possible.

  • How to refund purchases, or report a problem on previous purchases?

    with the old iTunes you could report a problem with specific purchases. however, i can not find anything that represents doing so in the new iTunes.

    You should be able to do it via your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find the item that you have a problem with and use the 'Report a Problem' link and fill in details about the problem.

  • I have an unauthorized purchase on my account. How do I report a problem?

    I had a bunch of iTunes credit from gift cards I received. Someone purchased a $32 app with my credit. Part of the description is in Chinese. I tried to report a problem with the purchase but it just bounces me to this Web site with no way to contact Apple. Is there any hope for customer service or am I screwed?

    Thanks! WOW! They do not make it easy to report a problem, do they? I navigated my way through their decision tree and finally reported the unauthorized purchase. This may be the worst customer service system I've ever seen. Thank you for your help! They should add your post into the iTunes application so customers at least know where to go to report a problem. The latest version of iTunes doesn't help.

  • How can I report a problem with downloading?

    I purchased a rather long album and halfway through downloading it gave me the message, "We could not complete your istore request. The network connection timed out. Error 8003." The only guidance it offers is to check the network connection. Nothing wrong there. Now I can get into the store and the balance of the album no longer shows up under downloads, just old stuff that really shouldn't even be there. I went into my account, and under purchase history clicked onto "Report a problem." All I got out of that is the same page minus the report a problem button.
    I'm frankly sick of this iphone and all the problems I've encountered with their upgrade failures, but this disappearig report a problem just tells me they really don't want to hear from you and no one is minding the store.
    Any other places to report a problem? Or advice onto how to get the missing songs?
    Thanks., I've just spent the last 1-1/2 hours on this board and going back and forth in the istore and am very frustrated.

    Click here and fill out the form for assistance.
    (35548)

  • HT4539 how to report a problem with a purchase

    how to report a problem with a purchase

    What type of problem ? If you've been over-charged then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If the item doesn't work, then depending upon the item type (app, ibook, music etc) then you might be able to re-download it via the Purchased tab in the App Store or iTunes store app : re-downloading . Music, films and tv shows can't be re-downloaded in all countries. If it's an app then you should also try contacting the app's developer before using the 'report a problem'
    If you aren't in a country where you can re-download the item or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that item and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • How do I report a problem for an in app purchase

    I have recently bought bits for an app but never got them.
    I click on 'report a problem' on my statment and it keeps bring me to
    http://www.apple.com/uk/support/itunes/
    I have done this in the past but did it all through itunes and it never took me to this page
    I was wondering if anyone knows to how claim for this.
    Thanks

    You probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you.
    Good luck.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • TS1702 How do I report a problem about a song if I purchased it over 90 days ago?

    I downloaded a couple of songs when I first got my iPod, now I can't report a problem on them because its been over 90 days.

    Have you tried just deleting and redownloading?
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise contact them by:
    Apple - Support - iTunes - Contact Us

  • My iPod automatically purchases apps, how can i report the problems by using email, is there emails than i can use?

    I'm from Hong Kong and this is my first time using this.
    In the past few months, my iPod had been automatically purchasing apps/updates/points I had not notice it until this few days when my email showed that I had purchased apps for more than $100USD.
    So ireally want to report these problems to Apple about cancelling my purchases. I did once before and it suceesed. However, this time when i try to used iTunes to report the same problem about my cancelling purchases, it did not allow me and it came straight to Apple websites. I tried it thousand time, and it still doesn't work.
    Therefore, my question is than is there any other way that i can contact with Apple Store such as through e-mail.
    If any one knows what is the email or any other way, please reply.
    Damon

    Try going to Apple Support, and e-mailing them from there.  If you got hacked, they will probably be able to cancel the purchases.  They are great.

  • HT2736 how do I report a problem with gift card delivery?

    A gift certificate that should have been emailed was never received. in iTunes purchase history, there is a link to 'Report a Problem,' but this goes to the generic support page and i cannot find anywhere to report delivery problem. Please help.

    Ask the recipient to check Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether.
    Also see if you are able to resend the email by following these steps.
    If the problem persists, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. You need to report the specific item.

  • Unable to 'report a problem' with iTunes purchase

    Hi all.
    I have a Season Pass for Castle, Season 1 in the UK store. They have, as usual, been releasing the episodes for download approx 24 hours after transmission (yes, US readers we're THAT far behind you in being able to get this programme.). However, last week Channel 5 broadcast the final 2 episodes of season 1 back to back on the same night. Only one episode, episode 9, appeared in iTunes.
    I thought I would use the 'report a problem' feature to ask if they're actually going to put the last one up to download, or if it's been forgotten. However, clicking the 'report a problem' link in My Account on any episode of Castle just opens the default Apple support webpage in Safari. If I use the link on any other purchase then I get the correct "Problem: Choose One" drop down within iTunes.
    So, how can I ask a question of iTunes support about the currently missing episode if I can't use the "report a problem" link?

    Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

  • TS1368 when i try to report a problem with a purchase i just get a message saying'cannot connect to itunes store' but it lets me in to make purchases. whats going on?

    when i try to report a problem purchase to itunes i keep getting a message saying   'cannot connect to itunes store'   or   'cannot connect to server'  dispite being able to visit the store to make purchases.  is this just a scam by itunes not to engage with problems?

    "is this just a scam by itunes not to engage with problems?"
    Of course not.
    http://www.apple.com/support/contact/

  • Report a problem with iTunes purchase

    I need to report a problem to Apple on a recent App purchase. After logging in to my account in iTunes, following the links to the purchase I want, the 'Report a Problem' link opens the iTunes Support link in my browser, where I see no place to get to the problem purchase and file a report. The links used to work in iTunes, as I have successfully reported a purchase problem in the past.
    Hope you can help!

    Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

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