HT3209 iTunes Movies Not having Dolby Surround?

Good morning! I own Braveheart, Pirates of the Carribean; At World's End and Dead Man's Chest that were purchased from iTunes Store. None of them have Dolby Digital Surround Sound. Can someone please explain why this is. These are great movies in Surround sound and I am unable to take advantage of it
Thank you!

so this is me back with a lil more info. i restored the apple tv and the airplay was working perfect sound and picture quality kicked butt. then i put in all the info for netflix and youtube and so on and all of a sudden bam no sound on the movies again.. not all movies are doing this. but some are and its annoying. any help would be awesome. oh and i reset it to. holding the down and menu till it reset itself no change.

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HT3209 iTunes Movies not playing in MacBook Pro, but work on iPad, iPhone and Apple TV.

I have purchased several HD movies from iTunes and none of them work on my MacBook Pro (purchased in 2010). I keep getting a message that says my media player doesn't support the videos. How is this possible if I legally purchased these through iTunes and they work on all of my other devices? Any help is greatly appreciated!

correct me if i am wrong, but you do not get that option to convert movie to ipod/iphone, just to acc that i recall.

I can't play iTunes Movies in 5.1 surround on my surround sound system

I like to download iTunes movies to my MacMini from iTunes store. Recently I gave up doing so because I can't play iTunes movies in 5.1 surround on my surround system. My MacMini is connected to my Marantz 6007 SR via HDMI cable. However I can get DTS or 5.1 surround sound from my system with other players such as VLC player.
How can I fix this problem as I really want to buy or rent movies from iTunes store?

Hi komansava,
Thanks for visiting Apple Support Communities.
It sounds like your Mac Mini is able to output 5.1 audio to your surround sound receiver, but iTunes purchases do not play in surround sound.
When playing iTunes purchases, first see if iTunes is set to output the movie you're playing in surround sound:
Set up iTunes to play content in surround sound
Movies you purchased or rented from the iTunes Store may have stereo audio and digital surround sound tracks. ...
In iTunes, click the Speech Bubble icon to view your audio choices, such as English (Surround). If the surround sound choice is dimmed or the icon doesn't appear, make sure you are using the appropriate hardware and that the content is encoded with digital surround sound.
You can find this information here:
Set up iTunes and your DVD Player for digital surround sound - Apple Support
Best Regards,
Jeremy

ITunes rented movie not outputting Dolby Digital 5.1 audio

The problem with the downloaded movie (Real Steel HD) is
that the Dolby Digital 5.1 (English) audio is not being putput. The movie is only playing back in
"stereo" mode. When playing back on iTunes there are four audio tracks
to choose from:
1. English 1 (This plays stereo)
2. English 2 (NO SOUND) - I believe this should be the Dolby Digital track
3. French (This plays stereo)
4. Spanish (This plays stereo)
Neither of the two English tracks is outputting Dolby Digital 5.1 audio.
I have confirmed that my PC is capable of up to 7.1 surround sound and
my A/V receiver is capable of even more. I have updated both the ATI
Radeon 4500 driver and the Realtek drivers. I have tested and
confirmed that my PC is capable of outputting sound to all 5 of my
speakers and my subwoofer, HOWEVER when playing back the rented movie
in iTunes the maximum audio is stereo. I have the latest version of
iTunes installed, so that shouldn't be the problem.
I have also purchased another movie advertised as Dolby Digital 5.1
audio (The Bourne Supremecy HD) but I am afraid to begin my 24-hour
viewing period because of these audio problems being unresolved.
My question is: Are there known issues of movies purchased on iTunes
and played back on a Windows 7 PC not playing the Dolby Digital
tracks? If so, is there a fix for this via an iTunes settings change
or a Windows update patch?
From the four audio tracks that I listed above, I believe track 2 is
the Dolby Digital track, yet there is NO SOUND when that track is
selected.
Please help, as this is pretty frustrating when your movie night is ruined for the family especially after you've paid for and waited for the movie to download.

I managed to get my DD tracks working.
First had to update itunes to the latest version (10.7.0.21) to get rid of the out of sync sound problem
Then updated the realtek driver. There was an update directly in the realtek website (mine is the HD Audio): http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24& Level=4&Conn=3&DownTypeID=3&GetDown=false
After all that. I tunes wasn't allowing anymore to select the Doubly Digital 5.1 tracks (an improvement).
Then went to the windows properties for the realtek optical output and checked both options to allow application exclusive access and to have priority (http://dailykermit.wordpress.com/2009/09/11/windows-7-exclusive-device-control/)
After all this, I was able to enjoy my rental

ITunes movies not showing up on Apple TV

I'm having some trouble with my movies not showing up on Apple TV.
The movies I am missing are not purchased from iTunes but I have converted them using Handbrake. I've double checked the format and they seem to be what's required from what I've read in other threads.
I've also made sure they are in the "movies" category and not "home movies."
I'm not the most computer savy person... most of what I know is just from reading threads. Can someone help?
Here is the format of a movie that's not showing up:
H.264, 720 x 304, Millions
AAC, Stereo (L R), 48.00 kHz
Movie FPS: 23.98
Playing FPS: 23.98
Data Size: 1.24 GB
Data Rate: 938.58 kbits/sec
Normal Size: 720 x 304 pixels
Current Size: 720 x 304 pixles

RogerOut makes some good points and this feels to me like a ham fisted attempt by Apple to take control of my media in a way that I don't want. The stuff it is choosing to call "home movie" is 100% legit movies, but not ones I bought through the itunes store. So I load a movie and then it mysteriously does not show up in my Apple TV because it has defaulted to "home movie".
What I still fail to understand is what the heck is the purpose of this apart from annoying users who's stuff now does not appear on ATV without explanation or warning. So glad to have this forum to help me, but why should I have to do this to figure out how to overcome a stupid thing that Itunes is doing to my movie (it is a movie!)?
As I say though, what possible benefit is it for a users media to be labelled in this way and anyway, why does calling it a home movie make it unreadable in ATV?

Itunes movie not playing

Movie i bought on itunes will not play on my computer. it was playing when i was downloading the new itunes but since that finished an error message says that the movie cannot be played on this computer. what can i do?

it was playing when i was downloading the new itunes but since that finished an error message says that the movie cannot be played on this computer.
What's the precise text of that error message, please?

Itunes movie not working

i purchased the "hancock" movie recently, it does not work in my iphone and so with my pc laptop, it stops all the time. also, do we have a video to use at the old iphone? i feel like i need to know more about this. manual doesn't explain that much information.
thanks,
luisa

I have solved the issue!
There are a bunch of problems with the home.js. I will let whoever is responsible for this to fix the rest. It is pretty sad that this was released like this. It looks to be a copy and past from other extras, and then they tried to add a pretty background video, and failed horribly.
Look for the following in the home.js file
homeController.viewWillAppear = function() {
          if (!IS_APPLE_TV && videoLoaded == false) {
                    var new_elem = document.createElement("video");
Change it to:
homeController.viewWillAppear = function() {
          if (!IS_APPLE_TV && videoLoaded == false) {
                    document.getElementById("mm_div").style.top = "0px";
                    var new_elem = document.createElement("video");
Essentially the problem is iTunes does not support, or can't handle the following:
document.getElementById("loopVideo").play();
Which would never allow the conditional to work for bringing up the menu. If I had more time to fix the nice display issue I would, but there are people who get paid to do this, and I paid for this movie.
Enjoy

Playing iTunes Movies in 5.1 surround on my surround sound system

I have the opitcal cable working. I have changed the channel seletion to surround on the movie and there is no audio. So, in short, I want to use my MacBook Pro to play iTune movies in 5.1 on a surround system. Currently, I am running OS X 10.4.11 and iTunes 9.2.1. I can play DVD's back in 5.1, so this must be an iTunes issue. Please help.
Thanks,
Kim

Channel selection on the receiver right?
Also, do a "Get Info" on the file you are attempting to play in iTunes. Does it show Surround (or something similar) for the "Channels" tag?
In any case, I found the following:
http://www.macworld.com/article/150554/2010/04/itunes_surround.html
http://hints.macworld.com/article.php?story=20091118074715846
Message was edited by: Beavis2084

Apple TV 3rd Gen - iTunes Movies Not Showing Up???

I have Apple TV 3rd Gen (latest) but for some reason my previously purchased itunes movies are not showing up anywhere on the system. The content was purchased on my previous Apple TV 1 and stored in a connected itunes library via my iMac. The TV shows are all there and eveything else seems to be working find. Home sharing is ON. Does anyone know why?

Changing the store setting in itunes store helped me get the store back

Bought iTunes Movie not working

I purchased the movie 500 Days of Summer a few months ago, and it worked fine for a couple months. One day when I tried to play the movie on iTunes, the first half of the movie does not play, while the last half is fine. It makes a high pitched buzzing noise and there is no visual. Does anyone know how to fix this or what i can do to reload it or something along those lines

I have solved the issue!
There are a bunch of problems with the home.js. I will let whoever is responsible for this to fix the rest. It is pretty sad that this was released like this. It looks to be a copy and past from other extras, and then they tried to add a pretty background video, and failed horribly.
Look for the following in the home.js file
homeController.viewWillAppear = function() {
          if (!IS_APPLE_TV && videoLoaded == false) {
                    var new_elem = document.createElement("video");
Change it to:
homeController.viewWillAppear = function() {
          if (!IS_APPLE_TV && videoLoaded == false) {
                    document.getElementById("mm_div").style.top = "0px";
                    var new_elem = document.createElement("video");
Essentially the problem is iTunes does not support, or can't handle the following:
document.getElementById("loopVideo").play();
Which would never allow the conditional to work for bringing up the menu. If I had more time to fix the nice display issue I would, but there are people who get paid to do this, and I paid for this movie.
Enjoy

Movies not having sound threw airplay or threw rental

ive tried airplay'ing a few movies of mine and for some reason not all of them have sound. most of them are itunes movies and no change. i dont think its my internet i have cable modem and it gets around 20 mbps and it was working fine when i first got the apple tv 2 weeks ago. i even rented a movie and it had no sound. but the movie trailors had perfect sound netflix youtube and my music play fine. im totally lost. im in the process of restoring the apple tv and starting from scratch to see if that helps. anyone else have this issue or have an answer. id love for it to work seemlessly like everything else ive got from apple. Help

so this is me back with a lil more info. i restored the apple tv and the airplay was working perfect sound and picture quality kicked butt. then i put in all the info for netflix and youtube and so on and all of a sudden bam no sound on the movies again.. not all movies are doing this. but some are and its annoying. any help would be awesome. oh and i reset it to. holding the down and menu till it reset itself no change.

Can I move only my iTunes movies, not my iTunes music, onto a flash drive? And, is there a program (apart from iTunes) that can play movies on MacBook Air?

I have a MacBook Air and I need to free up space...
1) I have three series of a tv show on my itunes which are taking up loads of memory - see image - I want to move these movie files onto a Flash Drive. However I do not want to move my itunes Music onto the flash drive, only my Movies, and want to keep my music on my hard drive.
Is this possible?
2) I have managed to copy the movie files onto the flash drive, however when I tried to play one to check that they were loaded properly it didn't have a program that could run the file (they have copied over in a m4V format). Do the MacBook Air's not have a separate program other than itunes that can play movies? If so, is there a program I can get to solve this problem? I went onto the App Store to see if there was something I could download, but all the apps were for creating DVD's, not simply playing them.
3) If 1. & 2. questions are solvable, will it then be safe to delete the movies from my itunes?
Thank you so much for any answers posted.
Best,
Eloise15.

1) However I do not want to move my itunes Music onto the flash drive, only my Movies, and want to keep my music on my hard drive.
Is this possible?
Yes
2) Do the MacBook Air's not have a separate program other than itunes that can play movies? If so, is there a program I can get to solve this problem? I went onto the App Store to see if there was something I could download, but all the apps were for creating DVD's, not simply playing them.
If you can play the movies in iTunes, you should be able to open the movie files using Quicktime, which should already be on your system. If you have already transferred the files to your flash drive, open the flash drive in Finder, and hold control when you click on the movie file (or right click if you have the enabled) and select Open With Quicktime Player. This should play the movie directly from the flash drive.
If you want to set all .m4v files to open with Quicktime by just double clicking on the file, you can follow the steps here: http://www.tech-recipes.com/rx/2573/os_x_how_to_change_default_application_to_op en_file_type/
3) If 1. & 2. questions are solvable, will it then be safe to delete the movies from my itunes?
You can move the TV shows to your flash drive by dragging them from the iTunes window to your flash drive in Finder or the flash drive icon on the desktop. When you are sure everything is transferred over to your external device, you can delete the movie from iTunes. I recommend playing the videos from the flash drive first before deleting them in iTunes.
To delete the videos from iTunes, you can highlight them and press the delete key on your keyboard. In the next prompt, you would want to move it to the trash so that it is deleted from your internal hard drive.
I hope that helps!

TS3623 Rented iTunes movie not loading.

I have a new apple tv device. I rented a movie through iTunes however every time I go to watch it, I'm told there are xx number of minutes left to load. This number changes every time I check it but it is never fully loaded. The device is connected wirelessly and has full signal.
The number of days I have left to watch it has dropped to 13 despite not being able to start the movie
Can anyone let me know what I'm doing wrong?

If you only have 13 days left it sounds like you rented it 17 days ago.
You have 30 days to start watching, but once started you only get 24-48 hours to watch (US 24, UK 48)
Check your broadband speed at speedtest.net on a computer.
You need 2.5 Mbps for near instant playback of SD content, 6 Mbps for 720p HD contenet and 8 Mbps for 1080p HD content.
If your connection is slower then AppleTV predownloads/buffers enough of the movie to play it through without interruption (in tehory) - depending on the actual vs required speed this may take from a few mins to many hours or longer.
For example on 4 Mbps if I rent an HD 720p title, AppleTV need 30-40 mins to 'buffer' the stream.
The annoying thing with AppleTV2 and 3 is that if you navigate away from the 'loading' screen and use it for something else, the portion already downloaded is easily flushed from memory by using other AppleTV features - even just viewing a movie trailer.
AC

Can't download itune movie, not enough space 6gig available?

Can anyone help, I have approx 6 gig of space available, but I cannot download a movie I purchased from iTunes, I get the message not enough space available, use settings to manage?

Both are true.
Your have lost of iCloud space.
The problem is you need space on the iPhone.
On the iPhone
Setting > General > Usage select Storage
See what is taking up space on the iPhone.
Delete what you don't need.

Purchased itunes movies not playing in completion on iphone

I have a purchased movie from itunes and it will not play from start to end without being interrupted and defaulting back to the the video screen.
Apple support had me to this
1. Turn off iphone completlely and reboot. Load up movie, which failed to run properly.
next tried...
2. Remove movie from itunes and reload and resync. Failed again to work properly.
3. The apple supports next suggestion is to find someone that has an iphone and get them to load up a movie from my computer. This I have not done.
I just do not understand why this movie plays fine in itunes but crashes on the iphone.

correct me if i am wrong, but you do not get that option to convert movie to ipod/iphone, just to acc that i recall.

HT3209 iTunes Movies Not having Dolby Surround?

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