HT3209 Movie Rental download problem

I am trying to download a movie rental and I get this pop up that says "The URL "____________" can not be found on the server." What does this mean?
Thanks,
Justin

I actually figured it out after all! All I had to do was go back to the movie, select the rental button, iTunes recognized that I had already rented this movie but that it wasn't downloaded completely. It then made the download button visible and "voila" it restarted the download!

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HT1657 Movie rental/download problems

Have rented a movie on my iPad and it will not play keeps coming up with " this format is not supported" any solutions.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT3209 why does my movie rental download stop and reload just before it completes the download. I've tried 4 times now after waiting hours for the download. Ugh!

why does my movie rental download stop and reload just before it completes the download. I've tried 4 times now after waiting hours for the download. Ugh!

This Apple article might help ya out -> iTunes Store: "Error (-50)" when downloading purchased content
Try following along with the article and deleting the cached downloads, then try again.

Incomplete movie rental download to iphone

I started to download a movie rental to my iphone 3gs, it started download I think then lost connection. How do I get the movie rental downloaded? Help is appreciated. Thank you!

On your computer click Store>Check for available downloads

Ipad3 movie rental download stuck

movie rental download completed but will not run and red download still lit, cannot clear it, re rent and it continues to read download error tap to retyr but and says unable to download, trying 50 times over a month

I actually figured it out after all! All I had to do was go back to the movie, select the rental button, iTunes recognized that I had already rented this movie but that it wasn't downloaded completely. It then made the download button visible and "voila" it restarted the download!

Movie (rental) download stopped in error. Cannot download movie.

I pressed pause on Apple TV (2) remote by mistake twice, thus stopping movie (rental) download. Now unable to find. When trying to download again, message reads "You have already rented this movie, go to Settings and check in Download". There is no "Download" option in settings. Cannot purchase the movie either, same message. No trace of the movie but it has disappeared from my Wish list so system def thinks I have it. Have tried "check rentals' in Settings but the little circle just keeps going round and round and round. Any ideas of how to rent this movie??? Ihave not been charged for the movie so am confused, cannot download it but not charged for it. Any ideas? Thank you!!

Try logging out and back into your iTunes account, this worked for me as the rental tab (which had been invisible until then) appeared and my movie was there. Check rentals is a dead end.

HT1657 my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

Hi there kirk279,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W.

HT1657 My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

HT1657 My movie rental downloaded to my iPad 2 then disappeared. Where can I find it?

My movie rental downloaded to my iPad 2 then disappeared. Where can I find it?

Have you looked in your video app.

Movie rental download issues

I downloaded a rental( movie) and do not find it. When i went to rent it again it said that I had already rented it. ANy help would be great.

Hey mabranch95,
Thanks for the question. Due to the time limits associated with movie rentals, you may want to use the Report a Problem link to contact iTunes Store Support:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M.

Rental Download Problem

Is there a way to extend a rental movie if it takes 10 hours to load? I already started watching it so I'm on a countdown already, but I need more time. Is there anything I can do to fix the speed?

Everyone having same problem, movies normally take 15 mins, now closer to 15 hours! Just itunes sloppy site and no one will answer...head in the sand syndrome. If you go to purchases you can record a problem and they will give you your money back...does not sove the problem of not being able to use itunes as movies not downloading.

V e e e r r y S l o o o o w Movie Rental Download Speeds

My setup: In my home office is a cable modem connected to my locally owned and operated ISP's coax feed. It's a city operated fiber network (Ashland Fiber Network), not a ComCast/Charter/Verizon conglomerate. The modem is connected to a Time Capsule (500 MB) via ethernet. Also connected to the Time Caspsule via Ethernet is a 2.4 GHz 24" iMac. The Apple TV is in my living room about 30' away through one wood-frame wall.
I get consistent >8 Mb/sec download speeds from Speedtest.net both on my office (Ethernet) iMac and on my MacBook via 802.11g while sitting next to the Apple TV in my living room. The Apple TV shows 5 bars on its signal strength meter, and is running the latest (2.02) software. I have the Airport Utility setup to run 802.11n (802.11b/g compatible) so that it'll work with both the Apple TV and my 802.11g MacBook. There are no 2.4 GHz wireless phones in my house, and no other WiFi devices connected. There are several other WiFi networks within range in my neighborhood, but I use WPA2 Personal security to isolate my network.
My problem: I have tried only 1 SD movie download. but it took 37 minutes to reach "Ready to Play," and then choked after playing for 56 minutes. So rather than wait for more of the movie to download, I went to bed and watched the rest of it the next day. I've rented 2 HD movies, the first download notice told me that it would take 13 hours to be ready to play, and the next said 11 hours. Both times I just went to bed and watched the movie the next day.
Trailers generally take anywhere from 2-5 mins. to begin playing, and they almost always choke after about a minute and have to download more to continue playing. They play much faster on my iMac when downloaded from Apple's Quicktime site, though I can't be sure if different servers are involved there.
This scenario does not jibe at all with what Apple tells me I should expect from the Apple TV, nor with what I read about here on the Apple Discussion boards.
Things I've tried: 1) Changing the WiFi channel from Auto to a discrete channel--I've tried four different channels now. 2) Switching to 802.11n only--both at 2.4 GHz and at 5 Ghz. 3) Unplugging and removing the batteries from my 5.8 GHz wireless phones. 4) Moving the Apple TV a 6' HDMI cable's length away from the TV and sound system in my living room. 4) Resetting everything several times, even once back to 2.0 before reinstalling 2.02. 5) I even unplugged the microwave in the kitchen. About the only obvious thing I haven't yet tried is stringing an ethernet cable from my Time Capsule to the Apple TV because I don't have one that long and would rather not strip down my entire setup just to test that. But it looks like I'm going to have to.
I've had four conversations with Apple tech support, the last one after being bumped up to level 2 support. They had me do (among other things) a 100-ping test using Network Utility between the my iMac and the Apple TV--no dropped packets and the network speed was, according to them, well within spec. When I told them all the other stuff I've tried, they had no suggestion other than: "Something is interfering with your signal."
I took the Apple TV to my local Apple Authorized Dealer (the nearest Apple Store is 300 miles away). It checked out fine and ran great on their network. I got to try downloading a few trailers there and they ran almost instantaneously. Now, they informed me that their network runs at ~15 Mb/sec, but they also have about 30 computers hooked up to it.
Anyway, I read here that almost all of you are seeing much faster download speeds on your Apple TVs, even those of you with DSL. And it seems pretty clear that I'm experiencing some sort of interference here, but can't seem to locate the source. So, my question is: What other possible sources of interference might I be getting, and how might I go about locating them?

cause i bot stock wrote:
How does downloading via your iMac respond?
I haven't tried downloading a movie from iTunes to see if there's a substantial difference, and you can't rent HD movies from iTunes, only SD. Trailers download faster, but there's no telling if they're coming from the same servers as Apple TV's trailers (nor if iTunes movies are, for that matter).
I'm quick to blame the time capsule and time machine. Similar to your problems with AppleTV, I've never had time machine work properly. All it does is suck up all my resources while taking days to do anything.
Unlike some, I've had zero setup or operating problems with my Time Capsule. Works like a charm and doesn't seem to slow anything down on my iMac as far as I can tell.

HT1657 Movie Rental: Download Time

I just clicked to download a movie rental, and it's going to take 10 hours. Is there a way to cancel the rental or shorten the time?

What does the error message say? (Include error message numbers if you're getting any, please.)

Movie Rental Download

I recently rented a movie but when I try to download it it says "Error downloading. Tap to retry." I keep tapping and it says the same thing, I even tried downloading in iTunes on the computer and it will not download. How do I fix this or just remove it from my downloads list on my ipod touch??

Go here : http://www.apple.com/support/itunes/
Select iTunes Store Downloads and, select "Chat" ( I've found this to be a quick way to get download problems solved ) .

HT1657 Movie rental downloaded but won't play

I just rented a movie from iTunes. My iTunes tells me the movie is downloaded and ready to view, but the movie keeps freewing at the same point, 1 minute and 55 seconds in.
I've restarted iTunes and that hasn't helped.
I have a 1 year old HP computer running the glorious (not) Windows 8.
For all that Windows 8 is occasionally very irritating, I've never had a problem with iTunes before. However this is the first time I've used iTunes for anything other than downloading/playing music.

Hi earlyriser10,
If you are having video playback issues in iTunes on your Windows machine, you may find some of the troubleshooting steps outlined in the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden

HT3209 Movie Rental download problem

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