HT3209 Movie rental that won't play?!

Irented a movie from the iTunes store and it said it was ready to watch even though it hasn't completely downloaded and this is usually not a problem. But it won't play. If I move the button on the time ie to 10 minutes into the movie it shows the content is there, but it just wont play. Ive tried restarting my computer and re connecting to my wifi and force quitting the program but nothing seems to work!

If you used AppleTV while it was bufering say to browse movies/trailers or anything else it will often clear the dwonload to use the memory for other things - not good if on a slow connection.
Your options are:
1 - Reduce quality of rental to SD in iTunes store section of Settings.
SD needs 2.5 Mbps for near instant playback, 720p HD 6 Mbps and 1080p 8Mbps.
2 - Rent in iTunes on a computer then with iTunes running on the same newtork play the rental under the Computers icon where your Home Shared iTunes library appears - a rental category appears when a rental has fully downoaded. iTunes keeps a download for up to 30 days or until the view period has ended once you start to play.
3 - faster internet - probably not possible
4 - rent on an iPAd or iPhone and Airplay to AppleTV
The 24/48 hour view period only starts ticking when you actually view the film - you may be ok, but if not contact iTunes Store support and explain the problem/request a refund and try again.
AC

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download perian from internet, it'll solve your issue.

I have a .mov file that won't play in Quicktime - do I need to download a decoder?

Found out via Movie Inspector that these .mov files have DVC Pro HD Codec - which I believe has to do with Avid Editing software? Anyhow, I need to find out what I need to download in able to see these video files? Do I have to purchase a decoder of some kind? Hopefully not? Is there any other way to view these files on my imac? I am running OS X Mountain Lion v10.8.5 and have both Quicktime 10 and 7 installed. Thanks for any help/advice!

Would you suggest I put them through something like Toast and try to convert it to an .mp4 or .mov file again?
Right idea—wrong application. You still need to be able to acces the a "pro" set of codec components. Basically you can purchase and install FCP X ($299.99), Motion 5 ($49.99), or Compressor 4 ($49.99) to gain access to the ProApps QT Codecs package. Once you install any of these apps, you can run the Software Update utility to download and install the "Pro" codecs package as described in SUPPORT ARTICLE HT4714. Once the codecs are installed as part of your system's QT codec component configuration, they will be available to all media apps that can access your system's codec configuration—e.g., QT 7, QT 7 Pro, QT X, iMovie, GarageBand, MPEG Streamclip, etc. Since you mentioned clients, I assume you are providing a profesional service and might find $50 a fair investment for access to the entire ProApps QT codecs package which also includes other professional editing codec families. In any case, this workflow does provide a low-cost, easy way to leagally install the "pro" codecs on your system(s).
P.S.
You can read DOWNLOAD ARTICLE DL1396 to see which "pro" codec families are included in the ProApps QT codecs package. This may help you better evaluate whether or not you wish to go this route.

HT1498 How do I get a refund on a Movie Rental that would not play properly?

Last night I tried to watch Hugo from my Apple TV and it was all pixelated and I finally gave up watching it. How do I get a refund?

You can try here:
http://www.apple.com/emea/support/itunes/contact.html

I have about 5 purchased movies through itunes that won't play because something is "missing" can anyone help

I have 5 purchaced movies through itunes that won't play because they say something is "missing", can anyone help\

Hi Sophie ,
I would request you to please unistall Acrobat with the help of cleaner tool .Here is the link for the same.
http://labs.adobe.com/downloads/acrobatcleaner.html
Then try installing back again .Refer to the following link download Acrobat X pro .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Let us know how it goes .
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HT1657 Some movie rentals will download but there is the odd Rental that won't. how do I get those ones to work?

Some movie rentals will download but there is the odd Rental that won't. how do I get those ones to work?

+I've tried some suggestions online, but most suggest that the problem is with available media--I don't think that's my problem. Any suggestions?+
You don't have enough media.
Move your IN point a few seconds into the clip, and then drop it into the timeline.
Now apply dissolve
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Here's a fix for uploaded files that won't play.

Is this you? You've found a lot of files were uploaded, instead of matched. Some of those files might even be on albums where other tracks matched. Sure you want them ALL to match, but meantime, it would be nice if uploaded files would actually play! Sure, you can see their names, track durations, etc. but if you try to play them directly, nothing happens and if you try to play an album through, when it gets to an uploaded track, it stalls or skips past it. You've checked the file type and it's an AAC so you figure it can't be a file encoding incompatibility problem and besides, whatever the file type, Apple is red-flagging anything incompatible, tells you it's ineligible, right?
Guess Again - not all AAC files are produced with the same encoder and some of them, while they'll get past Apple's eligibile/ineligible screening process, probably shouldn't.
I routinely record vinyl using Audacity and at various times I've used different encoders (not that I knew it until now). As a result of checking which uploaded files play and which do not, I'm pretty confident of the following. While some AAC files created outside of iTunes might work, those encoded using Lavf52.36.0 will not. Neither will files encoded using Lavf52.64.2. There may be others.
So what's the fix? The same one recommended for getting files flagged by Apple as ineligible to pass muster. You need to make an AAC copy in iTunes and swap that for the uploaded files that won't play.
Here are the steps I use to get it done. You may be able to streamline the process though.
(1) Turn off wi-fi to prevent iTunes Match from attempting to match any new files until you're good and ready. If you don't to this, you may end up with files you've just created being flagged as duplicates.
(2) Select all files in an album that has some bad uploaded files. Select Advanced > Create AAC Version. (NOTE: I don't bother trying to separate uploaded from matched, just too much hassle.)
(3) Select one of the files, so you can File > Reveal In Finder. Generally this will get you to the album folder that includes both sets of tracks. The ones you just created will have a "1" in the file name.
(4) Create a folder on the desktop and move all the newly created files to it. Delete the "1" from the file names. Name the folder based on album title.
(5) In iTunes, delete the listings for the newly created files.
(6) Turn on wi-fi and wait for iCloud to reconnect. Watch the cloud icon - it'll tell you.
(7) Delete the album from iTunes (You're now getting rid of the copy that was originally uploaded, so be sure you've really got the new AAC files handy to replace them with). Note you will see an option to delete from iCloud too. Check it. You want these files GONE!
(8) Select Store > Update iTunes Match. If you do a search for the album from an iCloud enabled iOS device (I use Apple TV) after the update is completed, you shouldn't be able to find the album.
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(10) Run Update iTunes Match again.
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(12) As another means of confirmation, once several of the songs have uploaded, do an iOS device search for the album. You should be able to get the album to appear before the upload is complete. You may have to back out of the search and back in to get it to work, but chances are when you first see the album, the song titles will all be grayed out. Once the update is complete, give it a minute and everything should become available to you.
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I know this is a far cry from figuring out what it takes to get songs that should match to actually do so, but that's a whole different ball of wax.

Thanks this was useful. I have been ripping my audiobooks and I was finding that they would get uploaded to iCloud in the process, which in itself was fine, but then iTunes would not let me change the media type to Audiobook, which is annoying as it effects how iTunes treats the media. Like showing you the skip back 10 seconds button.
The general outline here helped me work around the issue and change the media type before the media was re-uploaded to iCloud.
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I'm getting the following message on almost every presentation I open in the new Keynote:
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Any idea what video formats Keynote supports and why it's asking to covert all my embeded .mov files? If I allow it to "optimize" my video files, what does it turn them into?

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See
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HT3209 Movie rental that won't play?!

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