HT3209 My account shows that I purchased and downloaded the ?video but it's not on my movie list. Where do I find it to watch it

I rented and downloaded a video but it's not on my movie list. Where do I find it to watch it

I went back to the Mac App Store and tried to reinstalled but it is not an option - it just has a faded 'Installed' indicator
Allen is probably right, and calling Apple the solution, but this is puzzling - if the AppStore shows your Aperture version as installed, then the Application probably still is somewhere on your Mac. If it were gone completely, the AppStore should offer Aperture for downloading again.
Have you tried to open Aperture by double-clicking your Aperture Library? The Aperture Library probably is located in the default location in your "Pictures" folder.
Since your Spotlight search was not successful, have you tried to search your Mac for all Applications using the Finder's find, searching your whole computer?
Select your Computer in the Finder's sidebar and enter ⌘(cmd)-F
Set the "Kind" selector to "is Application"
This will list any Application currently on your computer.
Regards
Léonie
P.S. You didn't mention it, since it is the obvious place to look first - but have you looked in the Trash?

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I have a new ipad and I am trying to set it up thru my itunes account. I opened itunes and connected the ipad but itunes does not seem to be recognizing the ipad. Can someone please advise? Thank you.

I tried to register my ipad thru the Apple website but it won't let me register because I do not have the exact purchase date. This was a gift and I do not know the exact date. So frustrating because I am excited and anxious to use my new ipad!

Try making up a date. something relatively recent. See if that allows you to go forward

TS1702 For some reason I am unable to install apps all of a sudden. I reset my I phone 4s. My account shows that I purchased the app but it does not down load to my phone. Any suggestions?

For some reason I am unable to download apps. I have downloaded several apps in the past but all of a sudden my I Phone 4S will not download. I have totally reset my entire phone but that didn't work. My account shows that I purchased the app but it just appears as a grey square on my home page. Even tried other apps but nothing. Any suggestions?

For some reason I am unable to download apps. I have downloaded several apps in the past but all of a sudden my I Phone 4S will not download. I have totally reset my entire phone but that didn't work. My account shows that I purchased the app but it just appears as a grey square on my home page. Even tried other apps but nothing. Any suggestions?

I recently purchased a new iPad mini at a silent auction fundraiser. I only received a credit card receipt. What can I to show proof of purchase and register the product?

I recently purchased a new iPad mini at a silent auction fundraiser. I only received a credit card receipt. What can I to show proof of purchase and register the product?

Go here to add the iPad to your support profile. That should work. Keep the credit card receipt as well.
https://supportprofile.apple.com/

When my Nano is connected to my computer, it shows that I have music downloaded to it, but when i touch the screen to play the music, it is not showing up and is not available to play. I've tried reloading it with no success

When my Nano is connected to my computer, it shows that I have music downloaded to it, but when i touch the screen to play the music, it is not showing up and is not available to play. I've tried reloading it with no success

iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup?

Unable to receive internet connection over wifi connection. Shows that I am connected to the network, but do not have internet access. Checked my firewall and turned it off. What else am I missing or should be doing differently?

Unable to receive internet connection over wifi connection. Shows that I am connected to the network, but do not have internet access. Checked my firewall and turned it off. What else am I missing or should be doing differently?

You might want to try resetting your router and your modem - just unplug the cords, leave them unplugged for about 3-5 minutes and then replug the modem and then the router in that order.
This may or may not correct your problem - call back if it doesn't.
Clinton

I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

I went to Purchases and it worked from there having had the same problem you describe.

HT1657 What are the steps in watching a rental that was purchased and downloaded to your iphone 4?

What are the steps in watching a rental that was purchased and downloaded to your iphone 4? or to watch on a home laptop?

In order to watch it, just start playing it - if you've downloaded or synced it to your iPhone then it should be in the Videos app, or if it's on your computer's iTunes then it should be in the Movies section of your library. You have 30 days to start watching it from when you rent it, and once you start watching it you then have 48 hours (24 hours in the US) to finish watching it. As long as the film has been fully downloaded downloaded then you should be able to watch it without being online.
There is a FAQ page about rentals here : http://support.apple.com/kb/HT1657

Has anyone ever lost a ringtone that they purchased and downloaded? I have; completely gone. And when I searched and attempted to download it again I got the message "you've already purchased this; do you want to purchase it again?"

Has anyone ever lost a ringtone that they purchased and downloaded a ringtone and then it just completely disappeared? When I tried to download it again I got the message "You've already purchased this item; are you sure you want to buy it again?"

You are aware that there the app may have downloaded and been placed on the second screen. Not the main one. Can you swipe to the right to see if it is there?

I purchased 20 copies of the King of Math App in VPP and downloaded the codes but it doesn't show up in Apple Configurator. What do I do now?

I purchased 20 copies of the King of Math App in VPP and downloaded the codes but it doesn't show up in Apple Configurator. What do I do now?App not showing

If you click View, Show Sidebar you will see the other libraries under Shared in the left hand column. Click on the Library you want and you can expand it to select Music, Movies etc. Select whatever items you want and click import if you want to move them to your Library.
You will have to have all computers authorised with the relevant Apple ID's
Store > Authorise this computer...
This is separate from the Home Sharing username and password and is to allow playing of DRM Movies, TV shows etc from the other computer.
If both Computers use the same apple id this step is not required.

TS1424 I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete. How do I redownload them without purchasing the album again.

I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete. How do I redownload them without purchasing the album again.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the track and try redownloading fresh copies.
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

My iPhone 5 is experiencing problems with the Wifi at home. It shows that it is connected to the wifi but anything that uses wifi doesn't load. The wifi works sometimes however but this is rare. How do I fix this?

My iPhone 5 is experiencing problems with the Wifi at home. It shows that it is connected to the wifi but anything that uses wifi (apps etc) doesn't load content and just looks like it's loading forever but nothing ever comes. However the wifi and wifi/internet dependant apps work sometimes but it's rare. How do I fix this?

Back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
          8.8.8.8
          8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. Any difference?
Notes:
1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.
2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

Hi, i purchased and downloaded the lr6 desktop app (update), and used my serial number from the email from adobe but it said it was only eligible for lr5. thanks, rich

hi, i purchased and downloaded the lr6 desktop app (updating from lr5, paid 80. for the update), and used my serial number from the email from adobe sentbut it said it was only eligible for lr5. thanks, rich

If you purchased an upgrade from LR5 to LR6 then after you enter your LR6 serial number, you will need to enter your LR5 serial number, unless LR6 finds LR5 on the computer. This also assumes that you've purchased the perpetual license of both LR5 and LR6, not a cloud license for LR5 which doesn't use a serial number for licensing. If entering a LR6 then LR5 serial number into LR6's serial-number area isn't working, then is there something special about the LR5 that would make it ineligible for an upgrade?

How can I purchase and download the standalone LR6 here at Hong Kong? There's no such option for me instead of forcing me to use the CC!

How can I purchase and download the standalone LR6 here at Hong Kong? There's no such option for me instead of forcing me to use the CC!

Try this link:
http://www.adobe.com/products/catalog.html
Otherwise I suggest you contact your local office for help:
Hong Kong office
Suite 4102, 41/F
The Lee Gardens
33 Hysan Avenue
Causeway Bay
Hong Kong
Tel: +852 2916 2100
Fax: +852 2970 2277

How do I purchase and download the latest version of Premiere Pro?

How do I purchase and download the latest version of Adobe Premiere Pro?

Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

HT3209 My account shows that I purchased and downloaded the ?video but it's not on my movie list. Where do I find it to watch it

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