HT3209 purchase a movie on Apple TV and cannot find it on other Apple TVs in the house or on my ipad. It says I have no purchases, but I was watching it yesterday, but the reception was so bad that I stopped and wanted to view it today.

I purchased a movie on Apple TV and cannot find it on other Apple TVs in the house or on my ipad. It says I have no purchases, but I was watching it yesterday. The reception was so bad that I stopped and wanted to view it today. It has a link to other movies I might like based on buying that movie so its strange it says I had no purchases.

Ok problem solved; signing out of iTunes account and signing back in solved it.

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Apple ID email cannot be reused to other Apple ID even when deselected

Hello
I a in the same situation as many of us, with one @me.com Apple ID (created via MobileMe) and a separate Apple ID where all my purchases are.
Having accepted that there is no merge, I went on to change the primary email addresses in those accounts.
For the Apple ID xxxxx I had a primary email address of [email protected] and for the [email protected] Apple ID I had a primary email of [email protected]
So as I am only using the @me.com EMAIL, i wanted to change the primary emails. So I have deleted the [email protected] email adress from the xxxxx Apple ID and verified a new one.
Then I went on to the [email protected] Apple ID settings and tried to change the primary email to [email protected]
However the system prompted that this is not possible, as that email is in use by another Apple ID (apparently my old one). Do you know if it takes some time for the server to update those infos, or it is that once you verify an email address, then this address is bound to the apple ID, even if you choose to delete it from it?

I think I'm in a similar situation. Earlier this week I upgraded my iTunes for Win7 to the most recent version, and then upgraded my iPad to iOS5. As part of this iOS5 upgrade, I was prompted to sign into my existing iTunes account. But when I tried to do this, iTunes refused to accept my existing user name, apparently because it wasn't an email address. (They didn't require user names to be email addresses five years ago when I originally created the account.) They required me to create a new iTunes/Apple ID account, and required that my new Apple ID user name be an email address. So of course I tried to use the email address from my existing iTunes account, and that's where I ran into my issue.
My existing account, which the new iTunes no longer allows me to sign into, used a Yahoo email address for communication purposes. When I was forced to create a new iTunes account, since it requires an email address for a user name (AKA my Apple ID), naturally I wanted to use the same email address for my new user name that I have been using for communications on my old account. But even though I can no longer sign into the old account, iTunes still remembers the email address I used with it, shows it as active for a user (Yes! Me!!) and won't let me use it as my new Apple user ID name.
At least on it's face, this seems dumb. But I have run into this issue with forums and accounts that I used once years ago, didn't use for a long time, and then tried to log into again. The software won't let me use the old account for whatever reason, but it still remembes the information from it, and won't let another user (or me) create an account using the same information.
So my question is, how do I get Apple to let me use the same original email address from my original iTunes account as the user name for my new iTunes account? Do I have to get Apple to delete my original account (*shudder*) and hope nothing bad comes from it, and then once the system forgets that I used this Yahoo address before, change my new Apple ID to the Yahoo address?

'Font contains bad/Widths' and 'Cannot find/create font' errors when saving pdf as Other Reduced Size PDF

I am exporting .indd files from within Indesign as pdf files, opening in Acrobat Pro XI. I have no trouble creating the initial pdf file, however, when I go to Save Other > Reduced Size PDF I get error messages. Depending on the file, I receive either the message, "The font (Myriad Pro) contains bad/Widths" replacing the text with dots or "Cannot find or create the font (Helvetica) Some characters may not print or display properly" replacing text with dots or boxes.
My confusion is that the file is exporting to pdf from Indesign without error, it is only when I try to Save Other> Reduce Size PDF that the error occurs.
Also, it is only occurring on five out of 120 pages. These same fonts are on other pages and I have no trouble at all with exporting or Reduce Size PDF.
More frustrating is that I have never had this problem occur in all my previous versions of Acrobat using the same process and typefaces.
I am reaching deadline on this and cannot find a solution other than to reload Acrobat 9 and ditch this upgrade.
Any help would be greatly appreciated.

I, too have experienced this issue. Upon export from INDD CS6, I see the error message "The font 'IXWIPX+SourceHanSansSC-Bold' contains bad \Widths."
The only items on the single-page InDesign document I'm trying to export are copies of a one-page PDF (which was extracted from a longer PDF, arranged into a cover format). I can provide all files as necessary. The longer document that the one page came from also experienced an error when I tried to print to Adobe PDF. While I still get a PDF of the cover on export, despite the "bad \widths" message, it won't print from certain machines. I get nothing (not even an empty shell file) from the attempt to print the larger document (where the cover elements came from) to PDF.
I can deal with these issues with a few unorthodox workarounds, but wanted to offer comments or volunteer to help test fixes if possible.
For the record, I'm really not enjoying Acrobat XI. It doesn't seem to have much by way of new features (at least not that I use), and some of those I used most in version X are gone or less functional. Common fonts like Times New Roman are often not found (even though they are definitely on my system); I have a much harder time editing text through the new interface, and I have a few other small gripes—some that I don't have time to get into, others that wouldn't really matter, except that they weren't a problem until I "upgraded." Just sayin'.
Thanks for listening.

I purchased an app from my iphone and it did not download to my phone. It says I have already purchased the app, but it is nowhere to be found...Help???

I purchased an app from my iphone and it did not download to my phone. It says I have already purchased the app, but it is nowhere to be found...Help???

Try syncing the iPhone to iTunes. If it doesn't appear, then log in to your account and check Purchased.
You're in the Mac App Store Community, if my suggestion doesn't work, then repost in https://discussions.apple.com/community/itunes/itunes_store

My AI program (CS5 Illustrator 15.1.0) will not open some PDFs. It was working just yesterday, but now will only open a PDF if the graphics of the PDF is visible in the box that appears in the lower left corner of the dialog box after you click Open. The

My AI program (CS5 Illustrator 15.1.0) will not open some PDFs. It was working just yesterday, but now will only open a PDF if the graphics of the PDF is visible in the box that appears in the lower left corner of the dialog box after you click Open. The file size does not seem to matter. Any ideas?

Hello Kathie,
Sorry for the inconvenience that has caused to you.
Please let me know if you have tried converting any other PDF to word with Reader.
Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
Let me know if this converts fine.
Hope to hear from you.
regards,
Anubha

Hi, I have an iPad Air. I had downloaded pages app which got deleted by mistake. Now when I go back to the App Store it says you have already purchased pages app so now it will be downloaded for free. But it does not download and install the app!!!

Hi, I have an iPad Air. Had downloaded pages app that got deleted by mistake. Now am unable to down load it again. App Store says "you have already purchased this app so it will be downloaded now at no additional charges" but it does not download!!! Pls suggest and help!

Hi Bipashan,
Try downloading this from the past purchases list on your iPad, found here:
Download past purchases
http://support.apple.com/kb/ht2519
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at no additional charge", and then it prompt for password and I input it after which nothing happens.

I cannot download an app from the app store, it keeps loading until it says "You have already purchased this app so it will be downloaded no at no additional charge", and then it prompt for password and I input it after which nothing happens.
I know my icloud has record of my installing this app before, but that was the first install that was failed during that time some other apps also keeps loading without respond whey they updated itself, and this app didn't install before I restart the device. But I don't see this app on my device after I restarted the device so it should have been installed on my device. It seems icloud has created some kind of dead loop that makes it not able to get the correct status about this app on my device.
I have no problem install this app on my other device (iPad) with the same account, but just fail on my iPhone. And it just fine installing other apps...... What happened !!?? @@
Please help !!!

Someone help! I dont know how to do this and please put the words into an easy way to understand because im young...

HT201272 I have downloaded an app have been charged for it and it has not been downloaded. It was an upgrade from a previous app. I have followed the instructions above and cannot find even the original app even though it is on my phone. Any ideas?

I purchased an upgrade on an app I cannot find it in itunes but my iphone asked me for an upgrade. I have received an invoice for it but have not received the upgrade and it is now 24 hours later. Any ideas?
Brenda

You got the new iphone????? I have same problem. I transferred audiobooks to device to find no audiobooks on device (despite it being in iTunes as if it was). Have you found a solution????? I even tried to change import settings on format transfer but hasn't worked.

How can I unlock the copy protection of songs that I've acquired some years ago with an old - and non existing anymore - account? Can I link the songs to my new account or do I have to purchase them again?

How can I unlock the copy protection of songs that I've acquired some years ago with an old - and non existing anymore - account? Can I link the songs to my new account or do I have to purchase them again?

If you're in the US, you will be able to use iTunes Match for $25 a year to remove copy protection in a few months: http://www.apple.com/icloud/features/
If you're not, you can't. You can authorise iTunes with the old account in addition to your current account, so all your songs will play, but I'm not sure what will happen if you try to sync them to an iPod.

I am trying to change my Apple ID. Try to do this I keep getting an error message saying 'This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.' The email address

I am trying to change my Apple ID. Try to do this I keep getting an error message saying ‘This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.’ The email address that I want to use did use to be my recovery email but I have changed it, so that address is no lonegr associated with my account. I do not understand why I cannot use it as my Apple ID now. Can anyone help?

Contact iTunes customer support for assistance.

HT204053 When I initially try to sign in to iCloud, I get the "Account not verified" screen and I am told to check my email for instructions to verify. No email is ever sent. My ID and password work on all other Apple app's. Why not for iCloud?

When I initially try to sign in to iCloud, I get the "Account not verified" screen and I am told to check my email for instructions to verify. No email is ever sent. My ID and password work on all other Apple app's. Why not for iCloud?

I've tried both. First, I tried on my pc, where iTunes had installed iCloud when it last updated. I have iTunes installed on this computer (and on my iPad and iPhone), but that wasn't the issue.
So I went online, thinking I needed a separate iCloud Apple ID, but it prompted me for my current Apple ID and gave me the message about my ID being "valid" but not an iCloud account," which, lol, was what it had asked me to do in order to create one. I checked, and at least one other user is having the same issue. I'll attempt to copy/paste the Support request url: https://discussions.apple.com/thread/4430653?tstart=0
Thank you for any help you can give.
Trish

Is there a way to change the pin color in iPhoto so I can pin my photos and places from those from others. i think it would be cool to see where my friends have also been but not mix it with mine. Thanks

s there a way to change the pin color in iPhoto so I can pin my photos and places from those from others. i think it would be cool to see where my friends have also been but not mix it with mine. Thanks

No
Suggest to Apple
You can make a smart album based on camera to seperate photos
LN

HT2188 i just upgraded my iphone 3gs to ios 6 not sure if it updated but now when i turn on my phone it says automatically that i need to connect it to itunes using the USB port but when i connect it it comes up as new hardware and cannot find a program/s

i just upgraded my iphone 3gs to ios 6 not sure if it updated but now when i turn on my phone it says automatically that i need to connect it to itunes using the USB port but when i connect it it comes up as new hardware and cannot find a program/software for my device even though i have the latest itunes on my computer. i have tried reinstalling itunes but it still cannot find my phone and now i cannot use my phone as it is stuck on the sync to itunes screen

Have you downloaded and installed the latest version of iTunes from here:
http://www.apple.com/itunes/download/

HT203167 I look at my history of purchases including my songs and ringtones from iTunes. They are all there but my ringtones say I have to purchase them again in order to put them on my new iPhone that I just purchased from Rogers. I need help getting my

I'm trying to get my ringtones that i purchased on my old iPhone onto my new one that I just got. They r in my history and when I click on them it says you have already purchased them, would you like to buy them again in order to download them. I did it with one already and I now need help so I don't have to buy them again. Can u help get them back please

Ringtones are currently a one-time only download from the store. If you don't have them on your computer nor on a backup then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4623 i have an ipad2 and cannot find how to upgrade to ios 6, despite visiting apple site, itunes etc. Apple is normally intuitive but this is a real labarynth?

i have an ipad2 and cannot find how to upgrade to ios 6, despite visiting apple site, itunes etc. Apple is normally intuitive but this is a real labarynth?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

HT3209 purchase a movie on Apple TV and cannot find it on other Apple TVs in the house or on my ipad. It says I have no purchases, but I was watching it yesterday, but the reception was so bad that I stopped and wanted to view it today.

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