HT3209 Renting refund for movie that won't play(white screen on applet )

If I buy the movie I can view it. However my rented movie - after completely downloading would not play. I only get a white screen. I already tried unplugging g the appltv to no avail. Does anyone have another suggestion for a fix? Or know how I can get a refund?

musicmaker,
Does the Apple TV have an Internet connection when attempting to play the movie? If not, you may look to review knowledge base article http://docs.info.apple.com/article.html?artnum=304973 as this may be what you're encountering.
For streaming and syncing information in regards to your second question you may then look to review knowledge base article http://docs.info.apple.com/article.html?artnum=305098
Regards,
Chris

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