HT3209 Why is itunes downloading the HD and not the SD?

This article says "Conversely, if you purchase an HD video on an unsupported device, the SD version will be downloaded."  I just purchased an HD video on my unsupported device, so why is it downloading the HD version?  I wanted the SD version!!

I checked with the Genius Bar.  It was a new dilema to the lady that was helping me.  She took it to a back room and worked on it but it came out the same.  She gave me some options for repair or credit for replacement.
I just kept the phone and put up with slowly charging it by plugging it in and then turning it off.
I couldn't transfer anything from itunes.
I finally got fed up and bought a new charging port for $10. and a toolkit for $3.  I looked up a video on youTube for the replacement and did it.
That solved all the problems, it was the charging port, must have been some bad pins or something because it patially worked.

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