HT3477 Time capsule guest network will not connect to internet

I've set up a guest network on my timecapsule but everytime I attempt to connect to it, it knocks out the internet. I have had it working in the past but for some reason it's no longer working. Has anybody got any suggestions?
Thanks!

If everything was working before, there may have been an interuption of service on the network, so devices may be out of sequence.
Suggest that you power cycle the entire network as follows:
Power everyhing down....all devices...order is not important
Wait a few minutes
Start the modem first and let it run a few moments by itself
Start the AirPort Extreme and let it run a minute
Start other devices one at a time about a minute apart until everything is powered back up
Check the network for proper operation

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Guest network will not connect to Internet

My Airport Extreme guest network is not connected to the Internet. The main network is fine. And all of it worked yesterday and before.

If everything was working before, there may have been an interuption of service on the network, so devices may be out of sequence.
Suggest that you power cycle the entire network as follows:
Power everyhing down....all devices...order is not important
Wait a few minutes
Start the modem first and let it run a few moments by itself
Start the AirPort Extreme and let it run a minute
Start other devices one at a time about a minute apart until everything is powered back up
Check the network for proper operation

I just bought a time capsule and it will not connect to preexisting home WiFi.

I just bought a time capsule and it will not connect to preexisting home WiFi. The Airport Utility recognizes one of my neighbors networks but not mine. I have ATT&T U-verse. I understand I can use the Airport time capsule as a router but would prefer to use it in my existing network

tallswag wrote:
I have a similar hookup, I have a Airport Extreme & Time Capsule. I would like to connect my Extreme to the Time Capsule "6th gen". I would also like to use the LAN ports on the Extreme. Can this connection be done wirelessly or wired? I'm using a Mac Tower that does't have a wireless card if that's important.
As long as you have two apple routers then it is up to you which way you do it.
You can connect them by ethernet and use it setup as roaming network.. for wireless.. it will simply be bridged on the router side. Ethernet is much the faster solution.
But if you want to use wireless link that is also fine if the range is not too great. Then ethernet to the computer.. so you effectively have a wireless bridge...
so, Cablemodem----Airport Extreme- - - - - - - -wireless link- - - - - Time Capsule------computer
Where the more solid lines are ethernet.. that is possible setup. And using the TC directly on ethernet to the computer will keep your backup speed good while also giving you hopefully your full internet speed so that works well.

My guest network will not connect. Where do I look at the set up?

I use comcast as my ISP and use their Arris router (modem??) to connect. I have an airport extreme for my wireless network for printing, ipad, etc.
I set up a main network and also a guest network so that I wasn't giving everyone my main network password. It has worked fine until I updated to 10.8.5
Now, whatever device I use, iphone, ipad, iMac, to try and connect to the internet, and choose my guest network, which I can see in the list of networks to choose from, along with my main network, the indicator on the device just spins, but it never connects to the network.
I looked in airport utility and see the internet with a green ligh and the AE with a green light. Where do I see my networks, and how they are set up, in order to figure out what has gone wrong?
Thank you for your help.
Michelle

Hi sundancepass!
I have a couple of articles for you here that may help resolve this issue. First, a link to the new user's guide to the iPod shuffle! While this is a guide for the second generation iPod shuffle, not much has changed, so it will still be mostly relevant:
The New User's Guide to iPod shuffle
http://support.apple.com/kb/ht1654
There may be a very small issue keeping your iPod from showing up in iTunes. This is an often overlooked mistake, and there is an article about this issue right here:
iPod shuffle (4th generation): Not seen in iTunes
http://support.apple.com/kb/ts3572
If you are still having issues with your iPod showing up in iTunes, you may want to refer to this article for further troubleshooting:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for using the Apple Support Communities!
Cheers,
Braden

Solution for Windows 7 can not connect to Time Capsule Guest network

Problem: Sony Vaio running Windows 7 (64bit) will not connect to my Time Capsule Guest network
For added security, I set up a guest network at home. My friend brought over a Vaio and was unable to get an internet connection via my Guest network. The Vaio connected to the Time Capsule with no problem, with full bars, but was not able to get on the internet.
After way too many hours going through useless online suggestions and even calling Apple tech support to see if there might be a known compatibility issue (where I was told they had no idea and I should call Mr Softy) I discovered that the Vaio had somehow set itself to use the DNS Server address of the Time Capsule, main network, not the guest network. (ie Main network uses 10.1...., Guest uses 172.1....) so once I set the Vaio to Obtain DNS server address automatically it fixed the problem and connected to the internet via the Guest network.
Detailed solution:
Configure Time Capsule Guest as follows:
Network Name: fill in the blank
Allow Guest Network to communicate: left unchecked
Guest Network Security: WPA/WPA2 Personal
Password: fill in the blank
Configure Vaio:
Set up new connection from the Network and Sharing center using the name given to Guest network
(for password chose WPA2-Personal>AES>then your Guest Password)
Select Manage wireless networks from left column in main Network and Sharing center window
Select Adapter Properties
Click on Internet Protocol Version 4 (TCP/IPv4) to highlight it, and Select Properties
Make sure both Obtain an IP address automatically and Obtain DNS server address automatically are selected then OK & go back to Network and Sharing center
Connection is active.
Hope this helps those condemned to playing system admin for their windows brethren

Great post!
Here are a couple of more methods to add to your bag of tricks:
Method #1: Use Win7's built-in diagnostics to remedy network maladies
• Start > Start Search > type in: ncpa.cpl <Enter>
• Select current active connection.
• Click Diagnose this connection
• Select Reset the network adapter
Method #2: Use the ipconfig tool to renew the DHCP-provided IP address information
• Start, then click Run, and then, type: cmd, and then, press <enter>
• At the prompt, enter the following commands; press <enter> after entering each one:
ipconfig /release
ipconfig /renew

My Time Capsule expired and no longer works. My printer (a HP) will now not work as it still wishes to connect through the Time Capsule. It will not allow itself be recognised through a USB connection to my Mac. Anyone got any ideas?

My Time Capsule expired and no longer works. My printer (a HP) will now not work as it still wishes to connect through the Time Capsule. It will not allow itself be recognised through a USB connection to my Mac. Anyone got any ideas?

You will need to install the printer on your Mac
Open System Preferences (gear icon) on the dock
Open Print & Fax
Click the + (plus) button at the bottom of the printer list
Wait for your printer to appear in the next box, then click it to highlight it
Click Add at the lower right
Be sure to select the correct printer when you try to print as you will see your printer listed twice. Good idea to make the printer now installed on your Mac the default printer so you do not have to choose which printer to use each time you want to print.
You can also go into Print & Fax, select the printer associated with the Time Capsule and click the - (minus) button if you want to delete that location.

Trying to setup airport for 1st time and it will not connect to internet, we also did not create a new network and cannot find this option again

Trying to setup airport for 1st time and it will not connect to internet?

You might try doing a reset of your AirPort unit. Use a pen or paper clip to press in on the recessed reset button while you plug it in, then continue to keep the button pressed until the status light flashes several times,
For more advice, please describe all your networking gear.

Time Capsul "Guest Network" has gone down and cannot resuscitate . Main network and back up working fine.

Time Capsul "Guest Network" has gone down and cannot resuscitat. Main Network and back up working fine. Suggestions?

Cisco DPQ 2925 is according to Cisco.....a modem/router or gateway type of device that combines the functions of a modem and router in one package. See info below:
http://www.cisco.com/c/dam/en/us/td/docs/video/at_home/Cable_Modems/3900_Series/ OL-30824-01.pdf
Unfortunately, the guest network feature will not work correctly when the AirPort is connected to the type of "modem" that you have. If that feature is important to you, please check with your Internet service provider and ask them if they can provide a simple modem.....not a modem/router or gateway.
Ironically, we have seen a few posts from users who claim to be able to get the guest network to work with the type of "modem" that you have, but to do so will result in what is known as a Double NAT error on the network......basically two devices both trying to act as the router for the network.
That can result in IP address conflicts and other issues created by the Double NAT such as slow browsing, no browsing, poor communications between devices on the network\, and other unpredictable things.
Sometimes, you can get away with a Double NAT issue on a simple home network, but I would not recommend this type of setup.

Time Capsule Guest Network Issue!! Help

Hi and tnxs for reading.
I have a TC in bridge mode to my router.
I have activated a main WiFi network and a Guest Network. Today I had a friend at home so I tried for the the first time the Guest Network. However, after 1 minute of trying attemps, he got a time out. I tried with my iphone, ipad and mac, but no results.
I tried to disable and enable again the Guest Network without pwd, but got the same issue.
I read around that Guest Network is not working in bridge mode but don't know if this is the same issue I have, since the network is working but the problem happens when trying to connect. I guess I should get a caution or warning if this is the case....... no worning or messages, but sadly discovered by chance...
Any help?
Cheers

I have a TC in bridge mode to my router.
The Guest Network will not function correctly unless the TC is configured to operate as a router, providing DHCP and NAT information for the network.
It is unfortunate that AirPort Utility 6.x versions display the Guest Network option when it is configured in Bridge Mode.....(previous versions of AirPort Utility 5.x would not even display a Guest Network option when the TC or AirPorts were configured in Bridge Mode.)

My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet.

My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet. I tried to repair connection, tried to reboot modem several times, I even updated my computer. Nothing. All it says is that it does not detect modem. Why?

Welcome to the support community group.
First, are you sure that your AirPort Extreme has been configured correctly and is properly connected to your modem?
Begin by telling us how you have things connected and if the Airport Extreme is replacing a previously owned router or is this an entirely new installation?
First be sure that your modem is working and properly connects you to the internet using an ethernet cable directly connected to your laptop. Once you're sure that's working, reset the AirPort to factory defaults by disconnecting it from power and pressing and holding in the small reset button on the back for 15 - 20 seconds while you reconnect it to power. Then turn everything off for 5 minutes. Connect the Airport to your modem with and ethernet cable to the Airport WAN port on the back (check the user guide to make sure you connect the cable to the correct port) then connect a second ethernet cable between the laptop and one of the LAN ports on the AirPort Extreme.
Then power up the modem first, wait 5 minutes and then power up the Airport, wait 5 minutes and finally power up your laptop.
Then run the airport configuration utility from your laptop. Since you're not using an Apple computer, be sure that all of your firewall, and virus blocking and checking software is disabled before you run the airport configuration utility. Once you run the utility, it should detect your AirPort and allow you to use the configuration wizard to set things up.
Check back if you're still having problems.

HT204380 My iPhone and iPad are set up under the same account and when I try to FaceTime with the iPad or vice versa it says face time is busy and will not connect, how do I fix this

My iPhone and iPad are set up under the same account and when I try to FaceTime with the iPad or vice versa it says face time is busy and will not connect, how do I fix this

I can call my ipad with my iphone alll the time. That's how I check up on my kids at home when I"m at work. You just set up to your iphone's facetime setting with your phone number and set up your ipad's facetime settings with your apple id (in this case it's your email)

Mountain Lion Network will not connect

Mountain Lion Network will not connect to adobe.com on my WiFi network.
While my iPad and iPhone will connect using my WiFi network.
I have tried to connect using 8 different browsers that I have and get the same results.

eth0 Link encap:Ethernet HWaddr 5C:AF:04:82:2D:3A
inet6 addr: fe80::5eaf:4ff:fe82:2d3a/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:12126 errors:0 dropped:0 overruns:0 frame:0
TX packets:7487 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:11150781 (10.6 Mb) TX bytes:1005897 (982.3 Kb)
Interrupt:21 Memory:febe0000-fec00000

Can documents saved on my time capsule be accessed if not connected i.e. I am away from home and want to access documents saved on my time capsule

Can documents saved on my time capsule be accessed if not connected i.e. I am away from home and want to access documents saved on my time capsule

Yes, if you setup one of the methods.. see
https://discussions.apple.com/docs/DOC-3413
You must use a Mac for any of those.. if you want to use some other OS tell us.

All of a sudden my iTunes 10.1.1.4 will not connect to internet radio

Hi all,
All of a sudden yesterday, my iTunes 10.1.1.4 will not connect to internet radio. It has otherwise been working fine for almost two years.
My internet connection is working fine for web browsing and email.
I ran the iTunes diagnositcs and it showed me how to go in to the Windows Firewall settings to check to see if there was a connection... there was already one for iTunes in the list of accepted connections. Just to be sure, I created a new iTunes connection exception and it didn't help.
The iTunes diagnostics test shows all information as being normal except this info, pasted in below, about the Firewall test...
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
But this information is partially incorrect, according to the Windows Firewall settings themselves. My Windows Firewall settings show that iTunes is indeed enabled in Windows Firewall.
I can access the iTunes store, but there doesn't seem to be any test in the iTunes diagnostics that makes it test to see if it is connecting to the iTunes internet radio server.
Is there possibley a current problem happening with the iTunes internet radio connection?
Thanks for any suggestions.
numetro

Hi movem,
Are you saying that Apple has changed the URL for every internet radio station in the entire iTunes radio station library?... or are you suggesting that just some of the internet radio stations in my playlist changed their own URLs?
It seems unlikely that it happens to be that every single internet radio station in my playlist of a hundred radio stations all happened to change thier URLs at the same time, since all of the stations in my playlist will not play from that playlist.
When I went through and found some of the radio stations in the giant default internet radio station library in iTunes, I found some of my old ones that were in my playlist and they play fine and they can be put in to a new playlist and they play fine there too, but the very same stations still will not play from my old original playlist.
So it makes sense if you are saying that Apple has somehow changes all the URLs for all the radio stations in iTunes, because that make sense since they all play from the main radio library.
But, otherwise, to say that all the radio stations in my playlist happened to change their own URLs at the same time, that would be a bit far fetched.
Did you get some news from Apple that this happened, one way or the other?
PS: I'm having a hard time finding a few of the stations that were in my previous, original playlist as well... some of them have either disappeared, changed categories, gone off the air or changed their names.
Thanks,
numetro

My iPad mini keeps asking for apple ID to face time then says I'm not connected to Internet when I am. Help please

My iPad mini keeps asking for apple ID to face time then says I'm not connected to Internet when I am. Help please

Hi there Mullin1!
I have a couple of articles here that can help you troubleshoot and resolve this issue. This first article will help walk you through some basic troubleshooting steps for FaceTime, and it can be found here:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
After going through those steps, if you are still having issues with your Wi-Fi connection, then you will want to reference the further steps located in this article:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks for using the Apple Support Communities!
Cheers,
Braden

HT3477 Time capsule guest network will not connect to internet

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