HT3523 I downloaded the 29.99 version of quick time and when i try to open up the movie file it pulls up a black screen w the sound of the movie only. what is happening? I already paid for the download do i need to buy something else?

I am having issues opening up files. So i installed the quicktime download for $29.99. I go into the file and open it, but all I get is a black screen with sound only. Do I have to download something else so I can open it with a picture? thanks-r

Note that a QuickTime Pro key does not add any additional formats to those included in the free versions of QuickTime Player already available on your system. All a Pro key gives you is editing and export capabilities.
Regards.

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ufo62 wrote:
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HT3523 I downloaded the 29.99 version of quick time and when i try to open up the movie file it pulls up a black screen w the sound of the movie only. what is happening? I already paid for the download do i need to buy something else?

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