HT3669 Can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro

Hi there, I can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro. I've tried all of the tips I've found online but when I try to 'Enable Scan to Computer' it says that there is a communication error. Anyone got any tips for me?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610 using Adobe Acrobat Pro 11. I recently purchased the printer. I believe I ame using all of the defaults. How can I correct the problem?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
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Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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Hello Joshuamac,
Thanks for the post. With this one, I've included a link below with some excellent information regarding the scan issue that you've described. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01625522&tmp_task=solveCate gory&cc=us&dlc=en&lang=en&lc=en&product=2512009
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Hi,
There is no scanning software available for ChromeOS, however you can still get basic scan functionalit through the network via the WebScan interface.
Click the network ip on the printer and locate its IP address.
Type this IP into your web browser to access the EWS page.
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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I see that an issue has popped up that pertains to NOT being able to scan.
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Please feel free to write back with any additional questions or concerns.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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It had been working just fine, wireless printing from my iPad.
iPad shows a window that recognizes the printer, but it does not print.
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This question was solved.
View Solution.

The steps below typically resolve the issue you’re experiencing:
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If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HT3669 Can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro

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