HT3669 HP states the mac 10.8 app for a photosmart 2600 will not support scanning, yet on the mac page it says it does. Anybody know?
I tried to scan with my old hp photosmart 2600 and it would not work. Prints fine. Called HP and they stated Apple elected not to give us the capability to scan with this unit with the 10.8 version. Yet, when I check on the apple web site, it says I can scan. Anybody know?
I don't have this model so I cannot confirm this, but I have to say that what the HP support told you is a load of rubbish. It is up to HP to make a scanning utility that works on 10.8. So if this model is a few years old then HP may have decided not to release scanning support for 10.8. The reason would not have had anything to do with Apple electing not to give them the capability.
But if the Apple KB article shows a scanning driver for your model, then this is known as an ICA driver and is designed to work with Image Capture and Preview that are included with OS X. So if you have this printer connected to the Mac via USB cable and you open Image Capture, does the HP appear in the list of devices in the left column of this application?
Similar Messages
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I've installed Mavericks on my Mac Pro. It works well, generally, but will not stay asleep! Pressing the power button twice sometimes extends the sleep mode but even that seldom results in a full overnight sleep. File sharing off. What else can help?
Hi fremley,
Thanks for visiting Apple Support Communities.
This article may be helpful with determining why your Mac Pro doesn't stay in sleep mode:
Mac OS X: Why your Mac might not sleep or stay in sleep mode
http://support.apple.com/kb/HT1776
Some things reset the sleep timers, preventing the computer from sleeping:
Hard drive access (even if you're not using the computer, a running application might be accessing your drive, such as when downloading a large file or listening to music in iTunes)
Moving the mouse or using a portable Mac's trackpad, pressing a mouse button, or pressing a key on the keyboard
Some System Preferences settings (see below)
Open applications (see below)
Input devices (see below)
Expansion cards (see below)
Additional drives, such as USB, FireWire, DVD, or CD drives (see below)
Best Regards,
Jeremy -
Recently updated the the apple tv remote app for my iPhone4. Now can no longer turn on the apple tv "box" on/off using iPhone app as I used to do before the update. Only thing that shows on iPhone screen is music library. Home Sharing is on. Any help appreciated. Sorry if this is not exactly the right place to post this!
One clue: I have found a reliable way to solve the problem when it happens.
In my network, I have the main Airport Extreme (Gen 1) which is connected to my router, which distributes IP addresses to my internal subnet. The other two AEs (one Gen 4, one Gen 5) are set to extend the network.
When I get this problem with an AppleTV 2 that can "see" my library, but when I try to open it, it says it couldn't find the library, it seems to have to do with a change in which Airport Extreme it's talking to.
If I restart the main Airport Extreme from the Airport Utility, effectively restarting the entire wireless network, then when the network resumes, every AppleTV 2 is happy again.
Unfortuntely, the problem does seem to recur - but I'm wondering if it's because temporary interference leads an AppleTV 2 to try to connect to a different AE, and somehow that's mucking with the Home Sharing. Remember, internet access (Trailers, Store, Netflix) have no issues. Purely Home Sharing.
Adam -
Sometimes my iPad1 locks up and has the flat battery graphic after charging all night, but will not work until you disconnect the charger, then it reboots and the battery is fully charged and works normally.
It has only happened for the last month or so
Also, sometimes it drops out of apps, ie facebook etc. just like you have hit the stop buttonWho replaced the battery? If it wasn't Apple the replacement is probably bad also. Either that, or the logic board is bad.
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My ipod nano this morning has started to tell me the accessory (lightening to 30-pin adaptor) I use for playing it through my docking station is not supported. It worked fine up until last night. Does anyone know why this might be?
Clean any debris from the adapter, docking station connector and the connector on the Nano.
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I recently ran monolingual and removed all but the intel-64 bit architectures. Now my iphoto (along with Idvd, garage band, imovie) will not open. Here is the message that I get.
Process: iPhoto [3543]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: ??? (???)
Build Info: iPhotoProject-4750000~1
Code Type: X86 (Native)
Parent Process: launchd [109]
Date/Time: 2011-06-10 21:48:59.821 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: -4164908 sec
Crashes Since Last Report: 8
Per-App Crashes Since Last Report: 11
Anonymous UUID: 45357CCD-011B-482E-A2EA-CF42096F1321
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: no suitable image found. Did find:
/Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
/Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <1C06ECD9-A2D7-BB10-AF50-0F2B598A7DEC> /usr/lib/dyld
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.53f13
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST31000528ASQ, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24300000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x0901, 0x26400000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000Please let me know when you find a fix. I did the same thing and have tried every suggestion I can find online. The message I get is...
Process: iPhoto [4991]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: ??? (???)
Build Info: iPhotoProject-6070000~1
Code Type: X86 (Native)
Parent Process: launchd [142]
Date/Time: 2011-06-13 23:39:38.485 +1200
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: -1643976 sec
Crashes Since Last Report: 35
Per-App Crashes Since Last Report: 12
Anonymous UUID: D4811036-EA8D-479D-8D9F-11E2FC8F6D4C
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: no suitable image found. Did find:
/Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
/Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow: mach-o, but wrong architecture
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <1C06ECD9-A2D7-BB10-AF50-0F2B598A7DEC> /usr/lib/dyld
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 232.89 GB
Serial ATA Device: MATSHITADVD-R UJ-898, 3.5 GB
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000
I have reinstalled Mac OSX 10.6.3 and done the updates from there.
I have reinstalled ilife 11 from disk and done the updates.
I have deleted all the suggested files and then redone install and updates.
I have tried just reinstalling iphoto and doing updates.
Is there any way to get a replacement - /Library/Frameworks/iLifeSlideshow.framework/Versions/A/iLifeSlideshow
file with the right architecture? -
my macbook is loaded with microsoft word for macs and every time I try and open the program I get an error reading and it will not open. This is what it says:
The application Microsof Word quit eunexpectedly. Powerpoint and the other applications still respond!The joys of Microsoft!
Maybe the preferences file is corrupted. You should be able to find the Word preferences file in the folder:
your user name/Library/Preferences
Its name is com.microsoft.Word.plist
I suggest you drag this another folder and try Word again.
If that doesn't work then you might find clearing the cache files will fix the problem. You can do this manually but I never bother. Instead I use a program like Snow Leopard Cache Cleaner (shareware) or Onyx (free). These programs do lots of other maintenance jobs so it's worth having at least one of them.
Bob -
I contacted the online help there and was told there is nothing they could do and that I should go find another computer with a less current version of Firefox or IE.!!!! UGH....Government!
Yes as a one off using IE is probably the easiest answer. Another solution is to use Firefox3.6 portable (http://portableapps.com/apps/internet/firefox_portable/localization#legacy36 ) . Whilst on Firefox 5 it is worth using the feedback button or link (http://input.mozilla.com/en-US/feedback#sad ) so that the problem is logged.
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When I get a app for my iPad it will not download it just keeps saying waiting
I need help
Try:
hard restart
-hold home button and sleep/wake button for 30 seconds
http://support.apple.com/kb/ht1430
Try:
Reset network settings
-settings>general>reset>network settings
http://support.apple.com/kb/TS1398
Try:
download app on computer and sync to ipad
http://support.apple.com/kb/HT2519
http://support.apple.com/kb/HT1386
Try:
restore your ipad
http://support.apple.com/kb/ht1414 -
The Music app on my ipod touch will not open?
The Music app on my ipod touch will not open, it loads but the sceen is always blank and then closes the music app and goes back to my list of apps.. what do i do? any ideas?
I have the same problem since a couple days ago, I will try to refrain from swearing or slagging on Apple, got a few questions for you, Gerbrandt, or anyone else who's had this problem and worked around it by means of a 3rd party app:
1-Since using panamp have you used your ipod in any docks successfully? (ex: I have a JVC car deck, a Klipsch dock and the Yamaha dock for my home theatre, all will be worthless if I can't resurrect my iPod as a music player)
2-Has using panamp done anything to help the original Apple music app to work or has it stayed dead?
3-Do you have any smart playlists? Like others with the 64GB model I have many many songs (that's the WHOLE point of the large capacity iPod, isn't it?) and I found that the more smart playlists I had the worse the apple music app behaved back when it was still working.
I'll check out panamp tonight, hopefully that will stop me from curb-stomping my iPod.
Anyone know whether an Apple "genius" has access to any sort of debugging facilities that would make it worth visiting the store for help on this matter? (ex: if they have root access to check for corrupt song database, or debug logs of some sort, or can do any direct manipulation of commands over the dock connector).
It sure would be nice to know why this happens, I have about 14,000 songs locked in iTunes now and many hours of time invested in ripping my CD collection but I don't want to buy a replacement iPod only to have this happen to it too. It's annoying enough the 4 hours it takes to resynch after a system restore (which in the end did nothing to resolve the original issue). -
I have purchased the Adobe Creative Suite 6 Design & Web Premium but will not allow me to register?
I have purchased the Adobe Creative Suite 6 Design & web Premium & it will not allow me to register the software --- I'm having to use the trial version --- will you please help me in updating --- the products that I have paid lots of money for?
And I currently have Adobe Audition 1.5 --- please contact me via [email address removed]
but I would like to get this registered immediately ---
Currently I have been the recipient of a very bad experience regarding the manner in which Adobe is forcing me to spend more money on products without allowing me to upgrade accordingly --- or in having to speak to a FOREIGNER --- who cannot communicate properly .... please respond as soon as possible ... please.
My experience in trying to speak to someone with a 'Extremely Thick Accent' was very unpleasant and aggrivating ... and ended up 'going no where.'
I need to speak/communicate with someone who can help in using the product that I have paid a lot of money for.
Mason Ramsey
p.s. my current purchse of Adobe Creative Suite 6 Design & Web PremiumWell, what exactly isn't working? Do you get any errors? What system are you on? As a start, check this:
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
Mylenium -
Why I can not restore the OS X Lion Montain from my MacBook Pro, will not let me online
Why I can not restore the OS X Lion Montain from my MacBook Pro, will not let me online
What is the Error?
If using Internet Recovery, do you have your WiFi set up as suggested?
Did you try using Ethernet cable? -
I just downloaded the latest version of iTunes. Now my iPad will not sync. I get the message: "This iPad cannot be used because the Apple Mobile Device is not started." What do I do?
Type "apple mobile device service" into the search bar at the top of this page by "Support" and read the resulting help articles.
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RD XV47KB will not eject a disc from the DVD unit
I have a problem, for some reason it will not eject a disc from the dvd unit,I have tried the obvious solutions to no avail, any suggestions will be greatly appreciated
Hey,
Have you already disconnected the DVD recorder from power for at least 5 minutes? If not try this and disconnect it from power. Then try it again to remove the DVD.
In worst case the drive is malfunctioning and it must be repaired from an authorized service provider in your country. -
when installing adobe reader on my mac it states that the install is complete, but on same screen its sets thaw an internal server error has occurred and reader will not work
Hi,
I have exactly the same problem on one of my Macs (MBP 15 Mid-2010 / OS X Yosemite): Both reader and Acrobat Pro download without a hitch. Both also install with no problem.
But once you click the program to open, they both return "an internal error occurred".
I tried downloading three separate copies, and still get the same error message when I install and launch. I've also uninstalled the previous installations via CleanMyMac2 to make sure it's no longer in the SSD. Same results.
Am using a new SSD as internal boot drive, with fresh / clean installation of OS X and Apps (previous internal HDD crashed) -- And am seeing errors not only with Acrobat, but also with LR5 which always comes up with a "An error occurred when attempting to change modules" -- inspite or uninstall, download and reinstall. Not sure if it's a registry issue? (Not even sure if that's the case with OS X).
Do I need to reformat the whole SSD? I hope not!
Thanks
Edwin
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