HT3669 SCanner for HP 4680 still not working after download of new siftware

The Scanner is scanning the document but the dicument does not appear in the computer.  I have unloaded and reloaded the software using the intructions but it still does not work.

Try Image Capture, Preview, or Print & Scanner prefPane. Also, see http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967500#N91

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