HT3702 Assistance at apple for allowing card verification
I can't buy ringtones or download games! There is a problem using my contact! It says for assistance go to apple.com
Are you giving gifts to others, perchance? Those cannot be paid from a credit balance and will therefore go against your credit card.
Similar Messages
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All these days all the free apps I am able to purchase without any difficulty. From today I tried downloading free app it's asking for credit card verification even for free app purchase. In the time of creating the account I have selected None option.
I even tried creating a new account but the none option in the card details peace is not available.
You apple iPad support customer care no person is picking the call. 18004250744
Please help me on this issue.You can create an iTune and App Store account without credit card details
1. Sign out of current Apple ID if you have one (very important)
2. Go to App Store and select a free app
3. Tap INSTALL APP
4. Create New Apple ID
5. Confirm Your Country
6. Agree with Terms and Conditions
7. Fill in your Apple ID and Password (you must use new Apple ID)
8. Create and answer your secret question
9. Select NONE for Payment Method
10. Fill in Billing Address
11. Submit application for new Apple ID
12. Wait for verification email
13. When email arrive, verify your account
14. Start downloading your free apps -
How to uninstall and install itunes... has gone crazy... opens up sometimes, other times ask me to sign agreement over and over, takes me to tutorial, wants me to download what I have already downloaded...this is post last upgrade... How to fix this garbage and get back to the normal I have been used to... this is infuriating
Hello binbingogoABC,
Shopping on BestBuy.com should be easy and fun and not fraught with the kind of trouble that you describe. I regret very much that this has been your experience.
Using the information you provided when you signed up for Best Buy Unboxed I was able to locate your cancelled orders. I have requested more information from my back-office partners. As soon as I have additional details about your situation, I will reply again to this message. In the interim, I'm sorry that I must impose upon your patience.
I'm very grateful that you wrote to us with your concerns.
Sincerely, -
Apple TV keeps asking my for my 3digit Credit Card verification code and I punch it in, it still asks me for it, and went to my computer on iTunes store, checked the code, all is set and saved, go back to Apple TV still can't rent a movie, I still get the same Verification Required message without any further information after I punch in my 3digits. When I hit submit, the page goes back to the same place to type the code again, and yes the code is 100% accurate. I tried restoring the apple tv, every thing is up to date on all devices and signed in and out of my itunes store on my Mac, still no luck. Please help!
This issue actually started a week ago... see: https://discussions.apple.com/message/23399558#23399558
to determine if there are the same problems you are experiencing. I have spent over 6 hours on this issue trying to isolate if it is a hardware, software, network, iTunes account, or Apple device issue. My initial results indicate it is a software specific issue related to the Apply TV hardware device. -
Every time I try to download an app, (even if it is free) it tells me I must verify my credit card, but every time j try to it tells asks me to contact Apple for support.
Click here and ask the iTunes Store staff for assistance.
(116454) -
I have a student trying to set up an App Store account (she has an Apple ID), however she is being asked for credit card information. The option of NONE does not appear as one of the choices with the other credit cards.
Any assistance?There are instrctions on this page for how to create a new account (it won't work with existing account) without giving a credit card number : http://support.apple.com/kb/HT2534 e.g. select a free app in the store and click on 'create Apple id' when 'buying' it.
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Locked out of Apple ID AND lost Recovery Key for two-step verification
Hey guys,
Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
The story:
I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
Has anyone else ran into this issue? If so, is your situation similar to mine?
Thanks for any response!Hey everyone.
It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
Here's the rundown:
Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
This is where the catch for anybody who set up two-step verification is.
According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
So, that seems to be the gist of it. It does make sense, but here's my problem:
Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
"In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful. -
Can I swap an iTunes gift card for an Apple Store gift card? (Both digital versions)
Hello.
Wondering if anyone can help/advise.
I bought an iTunes £50 voucher online as a present for my sister, thinking she could redeem the value towards buying an iPad.
I opted for the code to be emailed on the day of her birthday, which is today.
However, I've just learned that I should have bought an Apple Store gift card... How confusing.
Will Apple likely be able to transfer the balance across? And if so, how do I do it?
Any help would be greatly appreciated.
Cheers,
SteveContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
This is so frustrating! I have an itunes store account, etc. I lost all my info when I had to "restore" my iphone.
I wasn't able to do the "restore" until recently, gosh it was about 6mos or more ago when my iphone died...
So, as I get older I am having memory problems and haven't been able to access my itunes account.
Obviously when I did the "restore" on my iphone I lost all my info with it... So, wanting to use my iphone for
music, games, etc. I had to create a new apple id, fine, but when I wanted to download a "free" app it says
my apple id hasn't been used with itunes so it keeps asking for credit card info.
I do not remember ever having to have a credit card before!
I am so frustrated... First it was not being able to access my account then having to create a new one, fine!
But now I can't download "free" content without credit card information!?!?!?!?!?!?!?!?! UGH!!!!!!!
Please, can anyone help...?!?
Sincerely,
"Distressed"If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534 -
Dont trust apple for my credit card info on my iphone5s. So is there any work around? dont want to change the appleID.
Cant get the option of None in payment options. Even tried it by selecting my region as US.
Tried to sign in from Icloud as well but it doesnt work.
Please help..Unless you followed, exactly, the instructions on the HT2534 page that you posted from then credit card details will need to be entered before the account can be used in the store - you should be able to remove your card's details after entering it
Changing payment info : http://support.apple.com/kb/HT1918
If you don't want to enter you card's details then you will need to create a new account, and use those instructions when creating it
Using a computer : https://discussions.apple.com/message/24321860
Using an iPhone : https://discussions.apple.com/message/24700173 -
i have an apple id. when i go onto app store and type it in it says that i have not used account in store and to rectify the problem. when i go in to do this it is asking me for credit card details, i dont have a credit card. what do i do? i want to download free apps. my phone is bill
In the US you can purchase 'iTunes' or 'App Store' cards for cash at many retail stores, and apply the code from the purchased (validated) card to add credit (money) to your Apple ID account for online music and App purchases. It is my understanding that such credits can be used for US purchases of any online content, including music, apps, and movie rentals. Are such cards sold in your area?
Message was edited by: kostby -
How can i exchange an apple store gift card for an itunes gift card?
I purchased an Apple Store gift card and received it with its PIN number via email. I did not intend to buy this; I wanted an iTunes gift card and bought this on accident. Is there a way I can exchange this Apple Store gift card for an iTunes gift card?
Thanks,
TimNo; it needs to be an iTunes Store gift card to do that.
(80757) -
I have 13 dollars left on an apple store gift card, how can I convert this into money for my iTunes account?
You can't.
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I am a Canadian staying in England for a few weeks. How can I get an iPhoto Book printed win England and sent as a gift to an English relative? With my account, it seems that Apple only allows for my book to be printed in Canada and then sent to my Canadian address..
in the iPhoto preferences change the print products country to the UK and give it a try - there may be some restirctions on billing but it has worked for some people
LN -
I Heard that you can use the appstore gift card or itunes to do inapp purchases since they serve as credit points in the apple store
i think it could be since amazon appstore has amazon coins that do the same:
1. Buying Apps
2. buying inapp contents
3. (or any hardware or others) not sure about this..
so i thought it must be true of what ive heard,
please confirm and if true, teach me how..
cause i dont have a credit card and its kinda too much to ask others to borrow from others..iTunes and App Store gift cards are basically the same thing, both are redeemed onto your iTunes account and can be used to buy from the iTunes store, app store, Mac app store on Mac computers and the iBookstore - the cards that you shouldn't buy are Apple Store gift cards, they cannot be used with an iTunes account.
When you've redeemed it onto your account then your balance should show in both the iTunes and App Store apps on your iPad, and your computer's iTunes. On my iPad it shows at the bottom of the Featured tab in the App Store app under my account id and at the bottom of the Music tab in the iTunes store app (or you can view your account via Settings > iTunes & App Store and it should show on the screen that you are taken to). On my computer's iTunes it shows at the top left of the store's pages next to my id, and by logging in to view my account via the Store > View Account menu option.
If you are trying to download a paid-for item and you don't currently have a balance or other payment method on your account then you will be taken to the payment details screen so that you can either redeem a gift card or enter one of the other payment methods.
To redeem a card onto your account you can use the Redeem button at the bottom of the Featured tab in the App Store app, or the Music tab in the iTunes store app, on your iPad. Or you can do it via your computer's iTunes, either via the right-hand side of the iTunes store homepage
Or by logging into your account via the Store > View Account menu option and selecting the payment details link on your account
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