HT3702 billed for in application purchases that did not show up in the application

I attempted to buy some credits in the Bingo Bash application, which charges to my iTunes account.  The application indicated that the purchase had not gone through.  Stupidly, I tried it a total of four times, each with the same result.  I did get the email confirmation several hours later from iTunes that the purchase was made.  I attempted to hit the "report a problem" link in the emails, which failed to go anywhere where I could report the problem.
Other than contacting my credit card company and tell them to deny the charges, is there anything I can do with iTunes to get them to credit my account?  I won't ever do that again with that application, obviously!  Trying to contact iTunes support seems like it is probably impossible - all the help points you toward using the link in the email, which does not work!

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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