HT3702 billing info problem
my itunes account free account. I gave some friends for some applications but tonight while to download some free applications, it requires thought is how billing info. hope apple can be solved as soon as
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_UShttp://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-storehttp://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom
Similar Messages
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Itunes purchase and billing info problem
when I try to purchase music, Itunes tells me my zip code is wrong and that I cannot purchase music until this problem is solve. It then prompts me to correct my billing info. My zip code is correct and has never changed in my lifetime. What should I do?
dell inspiron Windows XPYou posted in the wrong place. See where to post here https://discussions.apple.com/docs/DOC-2463
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hello i just purcased a new imac and i cant make a pyment in app store ... it says your payment method was declined .. i am clicking on billing info to edit payment and i input again my visa but an error appears again ... i am sure all the information i am filling is correct ..
Was this VISA card issued to you by a bank in the same country where you live and whose Mac App Store you are trying to use? Do you have a verifiable billing address for this card in the same country? Or is this a VISA debit card that you bought in a local store?
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First use of i tunes - billing info problem
I tried to enter the billing information, so that I can use i tunes, but my country isn't in the list of the states available. As this is the first use of the account, there is no "none" option. How can I use i tunes.
Thanksanswer: didn't get a reply, maybe i created the topic in the wrong place. I know there is good advice out there just couldn't find it this time.
I did have a session with apple chat support, the problem
was addressed by the supervisor not the tech.
Not sure if the issue is solved haven't been able to check it out.
good luck -
i was buy a iTunes redeem card, and success enter the code in my iTunes account(this account), but when i click to buy song, app,
iTunes force me to update the billing form everytime (i dun have credit card, i clicked none) -
Hey. I just try to change my billing information but it says "please contact iTunes support to this transaction. What sould i do? Please help
Contact itunes support.
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iPad version 4.2.1 app problems it won't. Let me download apps.it says check billing info I check everything number by number letter by letter it still won't work everything on my billing is correct
If you had money in your account when you purchased a paid app and Apple didn't claim on the payment to your bank until after the download it maybe that there was insufficient balancce in your account to complete the purchase and therefore you'll need to wait until you have the funds to make the payment, when you have billing issues it won't even let you download free apps.
If that isn't the case then give iTunes store a call or email them and they can tell you exactly what is wrong with the account -
iPhone has previously downloaded apps but go to do today and won't keeps asking for billing info which is in there and correct but then says plz update you payment there is a billing problem with your previous purchase it's done before to me so reset and erased everything and worked did that Again and still doesn't work info is all correct have to re enter Ccv number still doesn't work driving me nuts I want my apps
If you had money in your account when you purchased a paid app and Apple didn't claim on the payment to your bank until after the download it maybe that there was insufficient balancce in your account to complete the purchase and therefore you'll need to wait until you have the funds to make the payment, when you have billing issues it won't even let you download free apps.
If that isn't the case then give iTunes store a call or email them and they can tell you exactly what is wrong with the account -
Every time I try to download an app it says billing info is incorrect but its all correct it won't let me sign in using a diff apple id even when I reset my phone anyone else had this problem if so how do I fix it?
Amylovelyy wrote:
Every time I try to download an app it says billing info is incorrect but its all correct ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Amylovelyy wrote:
... it won't let me sign in using a diff apple id ...
Settings > iTunes and App store > Apple ID = Sign Out... Then Sign In using the preferred Apple ID.
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID. -
I'm basically locked out of the App Store from downloading and up dating. When I try to update or download anything a window pops up saying to check my billing info or that there was a billing problem, so when I tried to delete my NGO and cha ge it to none there was no option for that. So does this mean that I need to correct the problem first before I can have access to the App Store?
Yes. You need to correct the billing descrepancy before you can use the iTunes store. Write down what error you are getting, and open a support request at expresslane.apple.com for the iTunes store. They can check the issue and get a solution for you.
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HT204088 I have a problem with billing info.....
After the last purchase, it said that was a problem with billing the last purchase and need to verify my billing info, i put the password, trying to load and after few sec asks me again,i put again...the same....i tried at least 10 times and does that.....i check if my creditcard didnt have money and it has......i check the password it works (i tried a wrong pass and corrected me)......WHat is going on??? Please help....
I think iPhone is jus a bloody rip off I downloaded a app now I can't download another app I called customer service more then 10 times today they took away 15 pounds of my call time so I would recommend everyone not to use I phone they don't give much help but they love ripping poor customers like myself
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I am living in moscow, but i have a mastercard in vietnam. I changed my location in itunes from Russia into Vietnam. But when I change my billing info, and write my card's informations. It said I have problems with the address. I typed my address in VN. What should I do now ????
To answer the second question first, the owners of the music (and that is not Apple) decide where their music can be sold. If they decide (for whatever reason) not to sell their music in a particular country, they will not let a music retailer (that is Apple this time) sell it in that country. So the "system" is beyond Apple's control.
As for your first post; (if I understand you correctly), the iTunes Store knows that you are in Russia, so using a credit card registered in Vietnam is simply going to look like you're trying to get round the system.
The credit card is tied to an address, and therefore to a country. Simply using a different country's address is not going to work.
By the way, this is a world-wide situation. It's not a matter of having to use a Russian card, whatever card you use has to be registered at an address in Russia.
Use the support link in the iTunes Store to contact Apple and see if you can straighten out whether you can buy songs, where ever you are and with whichever card you have. -
Even though I have a $17.43 balance from an itunes gift card, itunes keeps wanting me to enter my billing info. Anyone know how to fix this problem? Thanks!
It's asking to verify your info.
Select None under the credit card option and verify your info. -
hey! i have a serious problem coming up which is that i am asked to enter my billing info even for free apps. why should i pay for apps which are free? please help me with this problem! and in the billing info there is pop-up box saying i have accessed my account from didfferent computer but no i have been doing it from the same pc. please help me out.
Tap Settings > General > International. Make sure the Region Format is correct.
As for your Apple ID. Tap Settings > Store > Apple ID > iForgot
Resetting your Apple ID may help.
Congrats on your new iPad !!! -
I keep getting an error message that I have an invalid security code when trying to make purchased in itunes. But my security code and billing info are valid. How do I rectify this problem?
Did you ever get an answer to this? Im having same issue now! So frustrating!
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