HT3702 charged for an app and it was suppose to be free
How to contact itunes i was charged for an app that was suppose to be free and i want my money back.
Did you make an in-app purchase in the app, or did you add or change the credit card details on your account when downloading the app ? If you changed your card details then you will probably have received a temporary store holding charge to check that the card is valid and active as described on the page that you posted from, which should disappear within a few days or so.
Similar Messages
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HT201359 Why have I been extra charged for an app and have been billed twice for the same app?
Why have I been extra charged for an app and have been billed twice for the same app?
We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT3702 Been charged for an app that said was FREE
I have been charged for an app from the itunes store on my iphone that said it was FREE. Where do I ask for help and get a refund please. charmed19
Did you add or change your card details when downloading it i.e.is it a temporarory holding charge : http://support.apple.com/kb/HT3702 ?
And/or have you made in-app purchases in it ?
If not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
What procedure do I use if I was charged for an app but it was never loaded on my IPad
Who do I contact if I was charged for an APP for my IPad 2 that was never loaded?
Go back to the App Store and try to download it again. If it says in the store that it's already Installed, it's probably somewhere on the iPad.
You can report issues with your iTunes Store purchases directly through the iTunes Store:
http://support.apple.com/kb/HT1933 -
Billed To:
KATHY ARENA
USA
Order Total: $50.70
Billed To: Visa
Item
Seller
Type
Unit Price
Mouse Maze Free Game - by Top Free Games - Best Apps, Dog
Report a Problem
Top Free Games
In-App Purchase
$6.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Two Freezing Potions
Report a Problem
Top Free Games
In-App Purchase
$0.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$5.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Super Potions
Report a Problem
Top Free Games
In-App Purchase
$2.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Super Potions
Report a Problem
Top Free Games
In-App Purchase
$9.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$19.99
Subtotal:
$46.94
Tax:
$3.76
Order Total:
$50.70
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
<Personal Information Edited by Host>You are getting charged for "In-App" purchases. And yes, those trinkets you purchase within the game are with real $$$$$
Stedman -
I have a charge on my account $2.99 for gps telenav. I thought it was free and do not have app.can u please credit my account??
The people reading and responding here are just other Apple products users like you.
Many apps are free to download but once you start using features there is a charge for other services such as maps. Did you read the fine print?
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can ask. -
Item
Seller
Type
Unit Price
Mouse Maze Free Game - by Top Free Games - Best Apps, Dog
Report a Problem
Top Free Games
In-App Purchase
$6.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Two Freezing Potions
Report a Problem
Top Free Games
In-App Purchase
$0.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$5.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Super Potions
Report a Problem
Top Free Games
In-App Purchase
$2.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Super Potions
Report a Problem
Top Free Games
In-App Purchase
$9.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$19.99
Subtotal:
$46.94
Tax:
$3.76
Order Total:
$50.70
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/See your previous post of the same title.
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Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?
Try contacting the iTunes Store: http://www.apple.com/support/itunes/contact/
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I downloaded an app off the store which said it was free and part of the 5 year promotion.
I've been charged for the app by the store. I don't want the app and there's no one to speak to about it.
Who can I call?
How can I get the app off my phone?
How do I get my money back from something I wouldn't have ordered?You cannot call anyone. You contact them as everyone else does: http://www.apple.com/support/itunes/contact/
You delete the app as you do any other app. Hold an icon until they wiggle. Tap the "x". This is covered in the manual. -
I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and need to have a refund!
http://www.apple.com/support/contact/
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I did not place an order and was charge for an app
I was charged for an app I did not authorize
Hello Shemick05
Report the issue with the purchase to the iTunes Store. If you do not have an email, check out your purchase history within iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I am being charged for an app (Pandora Radio) and i want to cancel the service so i am not charged any more - how do i do that?
Purchasing and managing auto-renewing subscriptions -
http://support.apple.com/kb/HT4098 -
I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?
You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I was charged for an app that i uninstalled
I was charged for an app that i uninstalled and i want a refund back because they should not have charged me
Why should you not be charged?
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i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?
You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck.
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