HT3702 How do I apply the Apple "Back to School 2012' to purchase of ITunes? I just downloaded an album and it was charged to my credit card -- no chance to use the Apple credit!!

I have aan Apple Back to School $100 credit card. When I purchased an ITunes album, it didn't allow a 'Redeem' -- immediately charged the item to my credit card? How does this work please?

Problem solved! Apparently you need to go to where you credit card is set up, and enter the credit there.

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HT1689 I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?

Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H.

HT201240 hi all. i just downloaded mountain lion and it seems to have added an old password for admin at the start up, the old password was removed so all i had to do was press enter and off i go, i cant remember it, what to do now??

hi all. i just downloaded mountain lion and it seems to have added an old password for admin at the start up, the old password was removed so all i had to do was press enter and off i go, i cant remember it, what to do now??

Eli,
You can reset a Password (lost/forgotten) set on your Mac using 'Reset Password Utility' available with OS X Utilities tool. With OS X Mountain Lion, OS X Utilities tool can be generally found on a local hidden Recovery HD Partition if your Mac has one.
To check If your Mac has got a local hidden Recovery HD Partition, start your Mac holding COMMAND + R buttons. If you hold the keys pressed enough and there is a local Recovery HD Partition on your Mac, you will be presented with OS X Utilities window.
Click the 'Tool' menu item and choose 'Reset password'. Terminal window appears. Type 'resetpassword' into it and press 'Enter'. Reset Password window appears with User Account Names available on your Start-up Volume. Select the User Account Name and rest is simple to follow.
One of the advantages of this method is that it does not require any Authorization method such as administrative authentication to reset a password.
NOTE: If your Mac does not have a local hidden Recovery Partition on its system disk, you can create one using Disk Assistant application available from Apple. Search for the Disk Assistant in the support area.

I just downloaded an album and it says the 1st track was still processing at 100% i restarted itunes and now that track is missing from the library, any ideas?

I just downloaded an album and it says the 1st track was still processing at 100% i restarted itunes and now that track is missing from the library, any ideas?

Hey Hisheroisgonex,
Thanks for the question, and welcome to Apple Support Communities.
If the track is no longer in your iTunes Library, you can re-download using the information in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

TS1702 When I go download a app, it says "credit balance mismatch" - I have $50'on iTunes - I just downloaded other apps - and to boot THIS IS A FREE APP What I'm I doing wrong?

When I go download a app, it says "credit balance mismatch"
- I have $50'on iTunes
- I just downloaded other apps
- and to boot THIS IS A FREE APP
What I'm I doing wrong?

I have exactly this problem too with my iPhone. Exactly the same.

How do I apply for a Back to School 50$ itunes card?

Hello everyone,
I apologise in advance if I have posted this in the wrong section.
My step-mother recently visited the US for holiday and bought me a brand new iPad 3 from the apple store as a present because I am starting university in England in September. This was all about 2 weeks ago.
I recently found out that my situation meets the requirements to get a free $50 USD iTunes card to spend on apps for university (which I would find incredibly usefull!) and so I would like to know how I can get this card?
Thanks!
- David

Sorry, but you probably can't. The US program only applies to those who are enrolled or enrolling in a US university, so you can't apply for the US back-to-school program (and couldn't use the US-issued gift card in the UK anyway) and I believe that the UK program requires that you purchase from the UK Apple Store (the US program does). You can call the UK Apple Store and ask if there's any way a US-purchased iPad would qualify for the UK back-to-school program, but it's not likely.
Good luck.

I just upgraded to Lion and now cannot add attachments to my emails in Safari or use the search window. What gives?

I had been holding off upgrading to Lion because of the bad press, but discovered that I could no longer receive email on my Mac because my iPhone had been moved to iClound by an Apple tech when it had to be replaced, and my Snow Leopard version wouldn't support iCloud. So I upgraded to Lion and immediately began having trouble. First I was told that several of my software applications were incompatible and had been removed. Then I discovered that Safari (apparently the latest version 5.1.3) had lost functionality. I can't attach anything to my emails and the search window is grayed out and inoperable. Is there a fix or do I need to retreat to Snow Leopard? Bob Kellam

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
As Guest, test. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode.) Post the results of steps 1 and 2.

I just downloaded iOS 6 and my phone now won't turn on. I've tried the lock and home buttons but nothing works. I need help!!

So I just downloaded iOS 6 then my phone turned off and not it won't respond to any buttons I press. Please help ASAP!!

I also have this problem, having started the update with the iPhone connected to my laptop.
However, when I plug in the iPhone to the ac adapter instead of my laptop, it turns on, directing me to swipe to go to the next the step. The next step, however, tells me to connect to iTunes by USB. So, same dilemma. Has anyone figured out how to get past this?

I bought an album on itunes which costs 120 rupees,but my account was charged 180 rupees.i would like to know why the extra 60 rupees was charged

the question is i bought an album worth 120 but was charged 180 why

This is a user to user forum, you will need to contact itunes app store support, use the link in the bottom right of this page "Contact Us".

HT4623 I have downloaded itunes to my Ipad, from my laptop, but I still keep getting the message when I click on ITunes match, "You are not currently subscribed to ITunes match. " We have subscribed and it was charged to our card. Could it have someth

How do I get my Ipad to accept the iTunes. We have an iTunes account on our laptop. We purchased the Itunes match and downloaded to cloud, but it does not recognize. Help

Try posting in the iTunes Match forum, you'll probably find more knowledgeable folks there.
https://discussions.apple.com/community/itunes/itunes_match

I just downloaded an album and it only downloaded half the songs and wont download the rest. what do i do?

zx

Try here:
iTunes: How to resume interrupted iTunes Store downloads
Also here:
How to report an issue with Your iTunes Store purchase

Is the new microsoft 'critical' up date real? When I click to download nothing happens and it won't let me cancel.

is the new microsoft 'critical' up date real? When I click to download nothing happens and it won't let me cancel.

Choose About this Mac from the Apple menu, click on the version twice, append the last three digits of the computer's serial number to http://www.everymac.com/ultimate-mac-lookup/?search_keywords= , load the page, and check the computer's maximum OS version. If that's the current version, click here and read the entire page. If not, you can't use the Mac App Store version.
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I have installed Yosemite and thereby Safari 8.0. The update 8.0.2 will not install. Nothing happens, just a short glimpse and I still have 8.0. Any ideas?

I have installed Yosemite and thereby Safari 8.0. The update 8.0.2 will not install. Nothing happens, just a short glimpse and I still have 8.0. Any ideas?

Try resetting the App Store and Clearing Cookies.
Reset Learned from Old Toad
App Store support. There is troubleshooting and a contact link.
Support

HT1725 For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the expr

For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Hello, may I buy iphone5s in Apple's official website, but the order was cancelled, what time would be able to resume my credit card, I need to use my credit card now, you don't give me back the amount of credit card, I can't use my credit card.

Hello, may I buy iphone5s in Apple's official website, but the order was cancelled, what time would be able to resume my credit card, I need to use my credit card now, you don't give me back the amount of credit card, I can't use my credit card.

You are not addressing Apple here. We are users like you.
Contact Apple: http://www.apple.com/contact/

HT3702 How do I apply the Apple "Back to School 2012' to purchase of ITunes? I just downloaded an album and it was charged to my credit card -- no chance to use the Apple credit!!

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