HT3702 How do I get a refund if iTunes's charged my credit card twice?

How do I get a refund if iTunes's charged my credit card twice?

Click Support at the top of this page, then click the link under Contact Us.

Similar Messages

HT1918 How do I get iTunes to charge my credit card instead of using up my apple credit balance?

My credit card is offering me a $5 statement credit if I spend at least $5 on iTunes. Problem is I have a large credit balance - how can I get iTunes to charge my credit card instead of using up my apple credit?

If you have a balance on your iTunes account then that will automatically be used for purchases before your credit card will be - you can't change how items are billed.
You could try gifting items to yourself, you can only gift via a credit card (I haven't tried it but I think that you should be able to gift items to yourself)
Gifting : http://support.apple.com/kb/HT2736

How can I get on the apps store without a debit/credit card or an itunes gift card?

How can I get on the apps store without a debit/credit card or an itunes gift card?
I can't get any of these, it's impossible for me to.
HELP PLEASE.

Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

How do you get help here? iTunes is charging me for something I do not want.

How do you get help here?. iTunes is charging me for something I did not buy and do not want...

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4

HT3702 How do I get a refund for downloads that I did not authorize?

How do I get a refund for downloads I did not authorize?

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
There is no automatic way to do this because any purchases made with your account are assumed to be authorized by you. If this involved account hacking you can report it to iTunes Store but purchases made with a credit card should be reported to the card fraud department.

How can i get a refund from iTunes gift card?recipient is not in my region!

Dear Sir/Madam,
I just wonder how i can get my refund according to recipient's region. my friend subcribed his Apple ID as US and mine is in Thailand, as a result, my friend cannot download application i sent and it asked my friend to put in a Redeem Code everytime. Again, i just report a problem from itunes but when i clicked it didn't appear as an email. How can i report a problem? how can i get my money back? please help..
Regards,
Ampha

You probably will not be able to get a refund. The iTunes Store makes it pretty clear that gifts are redeemable only in the same country, and the terms of sale say that all sales are final. But you can contact the iTunes Store and ask:
http://www.apple.com/support/itunes/contact.html
For future reference, you will not get responses from Apple to any question you ask in these forums. We're all just fellow users here. And you posted in a forum for questions about the Communities themselves. You usually will get the quickest and most applicable answers if you ask in the forum dedicated to the product or service about which you are asking.
Regards.

How Do I Get A Refund From iTunes?

Does anyone know how and if it is possible to get a refund from iTunes?
I have spent hundreds of pounds (stupidly) buying TV programmes on iTunes which I am unable to watch because the fine people at iTunes keep releasing updates that aren't compatible with Windows users and quite frankly I have had enough and I give up even trying to get it to work especially when no one from Apple seems to provide a solution.
As far as I am concerned I have paid for a service that does not work and I want my money back and I'd like to know if anyone has tried to get a refund before and how they went about it.

But this is a problem at their end not mine.
I'm not asking for a refund for anything I have lost as I back everything up daily now because of the last time itunes crashed my laptop. I am just asking them to refund the money I have spent on programmes and movies I have bought because THEIR viewing programmes don't work.
I see it as selling someone water without anything to drink it out of.
They are conning people into buying music, TV programmes and movies without providing a way for people to view them...
Well, they do, it just doesn't work.
iTunes is not excempt from having to give refunds. And if they say they don't have to then they are breaking the law.
I bought a product and I can't use it because the legal software they say I have to use doesn't work ergo they HAVE to give me a refund. I have read the terms and conditions many times and nowhere does it say that they are above and beyond the simple and basic trading standards of every other company on this planet.
Lets say Nintendo refused to give a refund because they had sold Wii's that were faulty, what do you think would happen? I am using this as an example because they make games that are only compatible with their product. Why would anyone carry on buying Wii games when they had no way of using them?
They wouldn't.
Why can Apple get away with this when every other company can't?
I want a refund or a way for me to watch the products they sold me. I've posted updates on my other thread on the current status of my iTunes and Quicktime problem and no one seems to have an answer.
Personally, I'm not spending one more penny in the iTunes store. I'm going old school and I'm just going to wait for the DVD's to come out and buy CD's like I used to do. At least that way I have a store to go into and a human being to shout at if anything goes wrong.

HT3702 how can i prevent my nephew in purchasing again using my credit card?

how can i prevent my nephew in purchasing again using my credit card?

hi gail,(from maine)
thnx for your help!
1 more question, if u dont mind, my nephew has his own apple id(with the password he only knows ) nd what he used in his billing info is my credit card #, nd that only means that if he wants to purchase again from the app store it will be billed in my credit card, does your recommendation will still help me?
thanx in advance!

HT3702 how do you get a refund for an in app purchase?

My 5-year-old son somehow managed to spend $70 on an in-app purchase. I don't know how he was able to do it without a password and I want to get a refund. I can't find anywhere that I can ask for a refund. I even clicked on the "report a problem" in the receipt that was emailed to me but that didn't get me anywhere. A child shouldn't be able to purchase items on a game without a password when it takes a password to get free apps.

Contact the vendor or credit card company. This is a user-to-user help forum. We cannot assist you with this type of problem.

How do I get a refund for iTunes charges?

How many times do I have to get charged for "Tapped Out" on my devices? How about if one of my daughter's installed it on my husband's iPhone and he hated it and I removed it? May I please get a refund?

Please note that I am a newbie to the whole iTunes Store scene. I may be going about this whole situation the wrong way. Apologies in advance if I am.

HT3702 how can i ask them to stop taking money from my credit card without my authorization?

the apple store keeps taking money saying that i buy things from my credit card. i don't know why this is happening. how do i make them stop taking maney without my authorization.

Perhaps you have had your account hacked by someone. Someone you know or a stranger. The first thing is to change the password in your Apple ID so that they cannot continue to buy things with your account. Second, if the None option is available in your iTunes account payment methods, select that and remove the bank card info.
Manage your Apple ID -
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

How can i get my apple id to work without a credit card?

i try to get it to work without a credit card but it wont let me. it is not fair to me.....

If you have an account that previously had a credit card and you're now trying to remove it, see:
http://support.apple.com/kb/ts5366
If you are trying to set up an iTunes Store account without a credit card, presuming you only want the free apps take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free apps without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

HT4009 refund and wive extra charge on credit card

Dear support from 15-07-2013 i leave my apple device with my child so by mistake he purchases app (Injustic) 369.99 AED and other time 74.99 AED and 47.97 AED and 32.85 AED and 3.69 AED already at the same time i see that happen i delite the app what he buy but today when i check the credit card statement i find out i got charge for all of those app and even some charge extra like for the first app i got 2 time charge so i request you to
refund all of the charges because it was only by mistake
thanks

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
You can try contacting iTunes support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can use Settings > General > Restrictions to stop in-app purchases and to require your password to be entered for each download from the store.
You might also want to check if any of those app are auto-renewing subscriptions : http://support.apple.com/kb/HT4098

HT3702 How do I get a refund. I downloaded a game for my daughter that stated it was FREE. I was billed $99.99 and $16.97

My account was billed today. I do not want this game or app on my phone. I would like to have my money back.

The charge was probably for in-app purchases. Many developers make the base app available for free but charge for additional features such as new levels, game details such as "coins", tools, weapons, etc. So it's very likely that your daughter made this purchases without you knowing about it. I'd recommend turning off in-app purchases in the Restrictions settings on the iPhone/iPad/iPod she's using to prevent this from occuring in the future. You may wish to also turn off installing new apps so she can't purchase a new app without your approval.
As to a refund, you probably cannot get one, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.

HT4009 How can I get a refund on an app charge?

My 8 yr old grandson mistakenly download several apps, I don't want nor use these programs. Can you please assist me in having the apps returned/ refunded?
Thank you.

All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 How do I get a refund if iTunes's charged my credit card twice?

Similar Messages

Maybe you are looking for