HT3702 how do i get my account unlocked so i can purchase more music
I forgot my password and I forgot my answers to the security questions now my account is locked and i am unable to buy anything. how do i fix the problem
Hey taylormarieriley,
If you provided a rescue email address, you can reset your security questions by following these directions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you did not set a rescue email address, the following would apply:
If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store supportto have your questions and answers reset.
Welcome to Apple Support Communities!
Have a great day,
Delgadoh
Similar Messages
-
How do i get my account unlocked and get new security questions
how do i get my account unlocked and get new security questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(100996) -
I need to get a credit my daughter purchased what she thought was a move. Instead it was a book I would like to get a credit so she can purchase the movie
As Winston Churchill wrote, however you might want to do a factory reset on the Apple TV.
This way all information pertaining to your daughter will be removed from the device. Specifically if see was sign into any of the streaming service, Netflix, Hulu, etc. her credentials will still be associated with this Apple TV, doing a factory reset will remove all that and make it as if you purchased the device and just plugged it in.
regards -
HT3702 how do you get a refund for an in app purchase?
My 5-year-old son somehow managed to spend $70 on an in-app purchase. I don't know how he was able to do it without a password and I want to get a refund. I can't find anywhere that I can ask for a refund. I even clicked on the "report a problem" in the receipt that was emailed to me but that didn't get me anywhere. A child shouldn't be able to purchase items on a game without a password when it takes a password to get free apps.
Contact the vendor or credit card company. This is a user-to-user help forum. We cannot assist you with this type of problem.
-
I have a credit in my itunes account, but when I click on "redeem" it asks me to enter a gift card or download code. what are the steps to go in and be able to redeem the credit I have? If I go to an album that I want to use my credit on, the only choice I am seeing is to use the credit card on file. Help!
It says at the top under Redeem after I touched that:
$14.73
Account: [email protected] (my account name)
Enter your Gift Card or Download Coad -
My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account to log in again and function properly, I shouldn't have to wait until I have a meagre £2.99 in my account again do I because I need the app store for other apps etc and updating, even if it is only 3 days I want my account back, I do not want nor did I give permission for the in-app purchase and would be happy for it to be returned/credited back so I can have MY account available for my IPhone.
Please can someone give me more information or let me know how else I can get my account working again, before pay day on tuesday.
Much appreciated, Paddy.
<Email Edited by Host>Hello paddyliverpool,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund is an option.
Best of luck,
Mario -
I changed my apple id but the applie id for icloud did not change on my mac in system preferences.
I have changed my apple id on system preferences under users and groups but the icloud preferences don't pick up the change.
I restarted my computer, and still no change.
I have been using icloud under my old apple id for mail calendars and notes.
How do I get icloud account information to change on my mac's system preferences and match my new apple id?
I am missing something.
Please help. Thanks.Thank you Roger, your solution gave me the courage to sign out of Systems Preferences. The pop up told me it was going to delete my contact and other information from my mac, so I was hesitant to do that. Well I did as you directed and I was able to sign in with my new apple id and I did not lose the information the pop up threatened I was going to. So again thank you. It is the little things that make a big difference sometimes.
-
How do I get Apple to unlock a Verizon unlocked 4s to use domestically on a GSM network?
I have 4 iPhone 4S's in my family. The contract with Verizon ended on December 5, 2013. Early in 2014 I requested from Verizon that all 4 iPhones be unlocked, which was done and confirmed by Verizon. However, subsequently I have learned that the Verizon unlocking only allows use on international GSM networks (which of course shows that the 4S is capable of GSM usage), and I want to be able to use them domestically. Apparently, Apple maintains a kind of Black list to restrict usage of the phone to the original domestic carrier. This is in contradiction to the "Unlocking Consumer Choice and Wireless Competition Act", or S.517/Public Law 113-144, which went into effect August 1, 2014.
When I insert a active AT&T GSM SIM card into the 4S I receive the following notice:
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
How do I get Apple to unlock these phones for domestic GSM use?Rocky Caldwell wrote:
I have 4 iPhone 4S's in my family. The contract with Verizon ended on December 5, 2013. Early in 2014 I requested from Verizon that all 4 iPhones be unlocked, which was done and confirmed by Verizon. However, subsequently I have learned that the Verizon unlocking only allows use on international GSM networks (which of course shows that the 4S is capable of GSM usage), and I want to be able to use them domestically. Apparently, Apple maintains a kind of Black list to restrict usage of the phone to the original domestic carrier. This is in contradiction to the "Unlocking Consumer Choice and Wireless Competition Act", or S.517/Public Law 113-144, which went into effect August 1, 2014.
When I insert a active AT&T GSM SIM card into the 4S I receive the following notice:
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
How do I get Apple to unlock these phones for domestic GSM use?
It's funny that you're totally misreading and understand that law. All it does is make it legal to 'jailbreak' your device. It doesn't force the wireless carrier to allow you to unlock the device under the normal means.
Previously, jailbreaking your device was illegal. Now, it's not. But it doesn't mean that the wireless carrier, or anyone else, has to provide assistance to you.
Show me where in that law that it states that a wireless carrier must assist you. -
I saved my "users" folder to an external HD. I did erase and install on my imac. Now how do i get the accounts to open up on the fresh installation?
To move a home folder, create a new home folder, copy the contents of the old home folder into the new home folder, and then delete the old home folder. Take a look at this link, http://manuals.info.apple.com/en_US/UserMgmt_v10.6.pdf
-
I updated my iMac and now my Mail does not work. It says all of my accounts are"offline". Safari is fine. How do I get my accounts back online?
Hello there, Lynn.
The following Knowledge Base article explains and offers up some troubleshooting recommendations for issues with email acounts showing offline on Mac Mail:
Mail (Mavericks): If a mailbox is offline
http://support.apple.com/kb/PH14925
Lightning bolt icons next to mailboxes in the Mail sidebar identify accounts that are offline.
To take an account online, click the lightning bolt icon. Or choose Mailbox > Online Status > Take [account name] Online, or Mailbox > Take All Accounts Online.
If you can’t take an account online, make sure you’re connected to the Internet. If a warning icon appears after the account name, click it for more information.
Use Connection Doctor
Some mailbox names can appear dimmed if you don’t have permission to access them, such as “public” mailboxes on a server, or if the mail server is unavailable.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I went on a trip and when I came back almost all my ipad apps were gone(I suspect my dad). When I went to go look at my account it was as the same as the ipad, it had none of my other games on there. How do I get my account back to how it was
I kind of ran into the same issue when I checked my purchased apps on my iPad in the iTunes store. A bunch were not there. I then looked at iTunes on my computer and again, a bunch were missing. I realized I had not synched in quite a while. Once I synched everything was ok. As the poster above said, iTunes knows you have already purchased them so you can redownload for free. However, be aware that when you do red own load you will be asked to pay again, just say ok and the next popup will say that you have already purchased the app.
Lesson I learned - synch more often. Boy, I can't wait for IOS5...... -
How do you get your ipad unlocked if you forgot your password and it became disabled?
How do you get your ipad unlocked if you forgot your password and it became disabled?
The instructions on this page should let you reset your iPad : http://support.apple.com/kb/HT1212
-
HT4061 How do you get your phone unlocked if you forgot password
How do you get your phone unlocked if you forgot your password
You will have to plug it into itunes and restore it unfortunately. Follow the instructions in the link below:
http://support.apple.com/kb/HT1212 -
How do I get a factory unlocked iPhone 3GS out of (connect to iTunes) mode?
How do I get a factory unlocked iPhone 3GS out of recovery (connect to itunes) mode?
Once the iPhone 3GS is in DFU mode and plugged into iTunes, the restore and update process begins. The restores process are as followed:
Extracting software > Preparing iPhone for restore (blank screen) > Preparing iPhone software for restore > Restoring iPhone software > Verifying iPhone restore > Restoring iPhone firmware > The iPhone cannot be restored. An unknown error occurred (1).
I clicked on the more information tab and was taken to a website with some troubleshooting. I did what they suggested (based on the error #) and still no luck. I’ve tried to restore and update about 10 times now but the same message keeps coming up at the end. What should I do now?
P.S: I have the latest version of iTunes (11), my windows is up to date etc ...CDiiva wrote:
The iPhone cannot be restored. An unknown error occurred (1).
This Error message is indicative of a Hardware issue. The device may need Service. -
My husband plugged my iPhone into his computer, created an account and now when I want to add apps it asks for his password not mine. How do I get my account back? Tried plugging it into his computer again. No prompt to change account back to mine.
Hi Trishw,
At the top of the iTunes Store window, you will see who is logged into iTunes. I'm guessing from your description, that it is your husband. If it is, click on the name to display the dropdown, log him out and sign yourself back in:\
Cheers,
GB
Maybe you are looking for
-
iTunes will not download no matter what i do.
-
Just another ANNOYING problem with internet
Hello everybody ! So here we go, I am another user that has problems viewing web pages. To make a long story short I would like to add that though I am not a system administrator by any means, I am an experienced user. So if I say for example "I did
-
Hi, I am using the Jdeveloper 11g preview1 and preview3. I want to width of the column in a table increase based on the data(maximum for that particular column) in that column instead of giving the fixed width. Can any one tell the solution to my pro
-
Thinkpad Edge E530 problem with GT 630M
The problem with GT 630M in the laptop GT580 20150 After updating the BIOS in Windows 8, and install windows 8 has stopped working NVIDIA graphics card message: System Windows stopped this device because it has reported a problem occurs. (Code 43) Tr
-
Color differences between FCP and Motion
Forgive me if I'm breaking any unwritten rules here as I posted this same topic on the Final Cut forum the other day..so bear with me as I hope to find some insight here from the many experienced (and extremely helpful) Motion users on the motion for