HT3702 How do you contact iTunes to recover money they charged my bank account with out my authorization. Invalid security code problem. Could not fix card issue.Changed bank card information and I got charged for tiny zoo bucks $24.99. I Got no zoo bucks
Changed bank card. Got charged $24.99 from iTunes for a prior purchase that would not go thru due to invalid security code. When put new information on iTunes payment . iTunes charged my account without me confirming order and I didn't even receive the zoo buck 50% sale special. They just took my money . Now I can't connect to iTunes Store because they are fixing problems. What can I do to get my money . Can't even reach tiny zoo who gets the money. iTunes should of sent a confirmation request when new card was submitted before taking money.
Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple?
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TS3297 how do you contact iTunes support directly?
how do you contact iTunes support directly?
To Contact iTunes Support...
Use this Link > Apple Support iTunes Store Contact -
How can you contact itunes without giving a serial number?
Does anyone know how to contact Itunes without having to give a serial number? I just need then to allow me to update things, but the system does not recognise my password
Hi Stupid021,
If you are having an issue with signing in to update your software in iTunes, you may want to reset your Apple ID password. Use the steps in this article -
Apple ID: Changing your password - Apple Support
If you do not have the password available you can reset it using this article -
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Thanks for using Apple Support Communities.
Best,
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HT3702 how do i contact itunes about an unauthorised app on my bill
How do i contact apple about an unauthorised app download of $1300
Wow, that's a pretty big sum. I'd conttc my bank first if I were you as Apple might ask you to call your financial institution. Anyway, you might conatct support here:
http://www.apple.com/support/itunes/contact/ -
ipod is disabled
i have tried to reset my ipod following the online instructions but it hasn't workedWhat exactly happens and when does it happen when your try:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Also
Place the iPod in recovery mode using one of these programs and try to restore:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
For MAC or PC
The Firmware Umbrella - TinyUmbrella
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
when -
What do I do if iTunes has been taking money out of my bank account with out my permission?
iTunes keeps taking money out of my bank and I don't know what for, what do I do? Can I get it back?
You can view the purchase history on your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent is above the list). I'm not sure if that shows auto-renewing subscriptions (I don't have any).
If you can't the charges, and you haven't added or changed your credit card details (when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Please someone help me! Im going crazzzzy
You must be using a valid credit (not debit) card.
iTunes Store: My credit card's security code or zip code does not match my bank's records
This is what Apple says in the above: http://support.apple.com/kb/TS1646
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file. -
Hi
Recently I changed the payment information i.e. payment card details and Apple has charged me Rupees 60 twise. Please explain why and please return that money.
Thanks
SrinathWe are fellow users here on these forums, you're not talking to iTunes Support.
See my reply to your other post : https://discussions.apple.com/message/23956085#23956085 -
How do you use iTunes to update a generation 5.1.1 IPad to current 7.0?
If the iPad does not have a camera, you can't. If it does, check here. Update your iPhone, iPad, or iPod touch
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No charge on phone took to store and they could not fix, i need my numbers,
phone will not charge, took to att and they could not fix. I need to get numbers,,and pics--help
If you can't turn the phone on and you have no backups, there is no way to get the numbers.
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Hi, How do I contact Itunes? I have been charged for items I have not ordered or authorised?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT1918 How can I contact iTunes regarding incorrect charges being made to my credit card?
How can I contact iTunes regarding incorrect charges being made to my credit card in order to obtain a Credit and to stop repetitive charging?
I am finding it very difficult to navigate the iTunes support line and would be grateful if anyone can help me.Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you. -
I just got an email receipt from Apple for use of my itunes account. Someone must have hacked by account. Spent all the money in it. How do I contact itunes to get my money back into my account?
iTunes Customer Service Contact
http://support.apple.com/kb/ht1689 -
HowI can contact Account Security Advisor know that you contacted iTunes Store Support to let them know that I contacted iTunes Store Support by email ?
The case number that you were provided, which is linked to either your device or your contact information (like your email address), is how Apple Advisors keep track of your contact with their departments. When they bring up either the case number or your contact information, all of that is supposed to be linked together.
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HT1577 How do you contact I tunes when you have purchased a song and it did not down load?
How do you contact I tunes when you purchased a song and it did not down load to your library?
1. Go to expresslane.apple.com
2. select 'itunes' and then 'itunes store' on the right
3. select a topic and a subject
4. click 'continue' and then 'email'
5. fill out the form and explain your situation
6. they will respond within 24 hours usually
Good luck
Stijn
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