HT3702 I accidentally downloaded an app that I do not want.

I accidently downloaded Words with Friends HD app.  I already had the regular app for  Words.  I have been charged for this new app.  I have not used it and don't want the HD version.  Can I get it deleted and the charges reversed?

Apple considers all sales final. Apple occasionally gives folks a one-time refund. Is the cost of this app what you wish to use for your possible one-time refund? When the receipt arrives in the email, use the Report link to start a request for the refund if you do.

Similar Messages

  • I accidentally downloaded an adware that I did not want. Every time I shut down a screen pops up and asks if I'd like to abort the script. How do I get rid of this and get the adware off my computer?

    Accidental adware download. How to I get rid of it?

    Helpful Links Regarding Malware Problems
    If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.
    Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
    The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
    Fix Some Browser Pop-ups That Take Over Safari.
    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
    Quit Safari
    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
    Relaunch Safari
    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

  • My daughter has somehow figured out how to register for her own Apple ID but is very underage. She is not giving me the correct info for me to get into her email. She has downloaded some apps that I would not allow. How can I recover her Apple ID info?

    My daughter has somehow figured out how to register for her own Apple ID but she is very underage. She is not giving me the correct info for me to get into her email. She has downloaded some apps that I would not allow. How can I recover her Apple ID info?

    No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
    As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that.

  • I've downloaded an app that I can not find in my phone.

    i've downloaded an app that I can not find in my phone.  It's not even in itunes but when i go to redownload it, it says open.  i can't even download it again.  Does anyone know where it could be?

    I've did that and it doesn't show up in search. I went to download it again an it says open as if its already on the phone. But I can't even open in.

  • HT1349 How do I delete apps that I do not want on my device anymore?

    How do I delete apps that I do not want on my device anymore?

    DELETING APPS
    Touch the app and hold your finger down until all the apps start to jiggle. You will see a circled "x" in the upper left corner. Tap it to delete an app. When done press the Home button.
    You cannot delete any pre-installed iOS app.
    If there is No 'X' on any apps you have Downloaded... then check in Restrictions... Settings > General > Restrictions > Deleting Apps  =  Off / On
    If the app is in iTunes, then you delete the app in iTunes (Select the App and Press Delete on your Keyboard). If you then sync with your iDevice, the app will also be deleted from your iDevice.

  • HT204088 My child has downloaded a game that I do not want on any of our devices. How do I delete the game app and block it from being downloaded again

    That didn't help. I want to completely delete the game from the store so it can not be reinstalled again

    The only way your child could have installed an app from the App Store is that he or she has access to your Apple ID and your administrator account. Give the child his own standard user account, and change the passwords.
    To delete the downloaded app, drag it to the Trash. You may be prompted for your password.

  • I need to erase the down arrow on a I tune app that I do not want to download

    I have an iPod 1. I want to watch video. Each time I click a video it runs for about 60 seconds then freezes. My system says it is up to date. Any ideas on what I can do to correct?

    Semi-automatically:
    Start up while holding the Alt/Option key. This should run the All-in-ROM Startup Manager, which needs nothing from any drive to paint a gray screen and draw an Icon for each potentially bootable Volume. Once it has drawn them all, the Eject key on the keyboard goes "live" and will open the drawer. After you insert a DVD it will re-scan, and if the new DVD is potentially bootable, it will be shown a s a boot option.
    If a drive that it sees has a corrupted Driver, it can fail, but that is RARE.

  • HT5824 how do i go onto my icloud account to delete apps that i do not want on it

    I have an Ipad that i have deleted apps on but they were saved on my icloud account. I want to know how i get onto my icloud account to delete them off of that and how to do it. thanks

    Welcome to the Apple community taylorpaula.
    The apps are not actually in your iCloud storage, they are links to the apps in the App Store. What you are seeing is your purchase history and as such cannot be deleted.
    You can however hide your purchases, which you can do from the QuickLinks > Purchased option from the main page in the iTunes Store on your computer.

  • My 2 year old bought apps that I do not want how do I get a refund?

    Is there a way to delete/refund an app?

    Amy,
    Although Apple is not obligated to provide a refund, there have been many cases reported here where they will do so if it is explained that it was an unauthorized purchase by a minor.  So it is worth a try, which you can do at iTunes Customer Service.
    Going forward, as FanBoy suggests, set all the restrictions.  It would also be a good idea to take your credit card off the account, and just load it a little at a time with gift cards, so that your exposure to unauthorized purchases is minimized.
    Adding the link to Customer Service:
    http://www.apple.com/support/itunes/contact/
    Message was edited by: ed2345

  • I accidentally deleted an app that was not backed up to the cloud; can I get it back?

    I accidentally deleted an app that was not backed up to the cloud; can I get it back? It wouldn't matter too much except that it was a paid app. A search of topics wasn't successful. I've learned a lot from these discussion support communities. Thank you for any help.

    Download past purchases - Apple Support

  • I accidentally deleted an app. that I paid for from Amazon in 2012. How do I get it back without having to pay for it again?

    I accidentally deleted an app. that I paid for from Amazon in 2012. How do I get it back without having to pay for it again?

    You purchased it directly from Amazon, not the App Store? It was a downloadable application, or one that came on physical install DVDs?
    Matt

  • My iPhone wont let me download some apps that i have payed for on on my account; it says my iPhone is not authorized for this computer, but it is.

    My iPhone wont let me download some apps that i have payed for on on my account; it says my iPhone is not authorized for this computer, but it is.

    No, iTunes never says an iPhone is not authorized.
    This is occurring on a computer, correct?
    Is the computer authorized for the account the media or apps were acquired with?

  • I got an 15 dollar iTunes card for Christmas. I took a picture of the card code to redem the card I accomplished that but when I try to download an app that cost money it asks me two security questions  that I forgot the awnsers to.what do I do?

    I got an 15 dollar iTunes card for Christmas. I took a picture of the card code to redem the card I accomplished that but when I try to download an app that cost money it asks me two security questions  that I forgot the awnsers to. Than I click the forgot security questions than it sends it to my email but that's the problem I do not get any email.

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96048)

  • The file to download the app for Android is not working from my phone--it says that the file isn't there. However it does see the one for the Iphone (even though it can't use it). I'm very computer literate and am pretty sure the problem is on your end.

    The file to download the app for Android is not working from my phone--it says that the file isn't there. However it does see the one for the Iphone (even though it can't use it). I've tried it multiple times and continue to get the same message: "NOT FOUND The requested item could not be found". I also tried through the Market application on the phone but ended-up with the same result.
    I'm very computer literate and am pretty sure the problem is on your end. If this is the case then no one can download the app. I considered that perhaps because it's still in Beta that it was removed due to some other type of software issue. I would really like to use Firefox on my new Droid (2.0); when with this be available?

    Firefox will not appear in the Market for most phones with incompatible hardware. You can check if your phone is supported here:
    https://wiki.mozilla.org/Mobile/Platforms/Android
    Even on some supported devices, a bug in the Market software prevents Firefox from showing up. This may be related to the fairly recent Android Market app update. If you go to Settings/Applications/Market and choose "Uninstall" you can uninstall the update, and then search for and install Firefox from the marketplace.
    Or, if you have a supported phone, you can download the app directly by typing this address into your phone's browser: http://bit.ly/fxbeta3
    (Note: To download the app directly for an AT&T phone, you will have to search for instructions on "sideloading" the APK file, since AT&T disables the option to install from non-Market sources.)

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