HT3702 I am being charged for an app (Pandora Radio) and i want to cancel the service so i am not charged any more - how do i do that?
I am being charged for an app (Pandora Radio) and i want to cancel the service so i am not charged any more - how do i do that?
Purchasing and managing auto-renewing subscriptions -
http://support.apple.com/kb/HT4098
Similar Messages
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I accidentally purchased a month in an app cold whoshere and i want to cancel it
I accidentally purchased a month in an app cold whoshere and i want to cancel it
Cancel Subscription
http://support.apple.com/kb/HT4098 -
I was charged for an App that was presented as being free.Has this happened to anyone else and what did you do?
You were charged for downloading it (some apps allow you to make in-app purchases within them to unlock extra features) ?
If when downloading it then does a purchase price show on your purchase history : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent purchase is above the list).
Of did you add or change your credit card details on your iTunes account when downloading the app ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you have been charged when you shouldn't have then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT3702 Been charged for an app that said was FREE
I have been charged for an app from the itunes store on my iphone that said it was FREE. Where do I ask for help and get a refund please. charmed19
Did you add or change your card details when downloading it i.e.is it a temporarory holding charge : http://support.apple.com/kb/HT3702 ?
And/or have you made in-app purchases in it ?
If not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
I am being charged for an app I didn't buy what do I do?
I am being charged for an app I didn't buy what do I do?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
HT3702 Itunes charged for free app download (Update).
Itunes charged for free app download (Update). No clue why this happened. Can anyone tell me what could be the problem?
If you mean the temporary store holding charge, as described on the page that you posted from, then that is only temporary, it should disappear off your account within a few days or so.
That 'charge' is made each time that you change your card details to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account.
If you mean a 'proper' charge, and it appears on your purchase history and on your credit card, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT3702 charged for an app and it was suppose to be free
How to contact itunes i was charged for an app that was suppose to be free and i want my money back.
Did you make an in-app purchase in the app, or did you add or change the credit card details on your account when downloading the app ? If you changed your card details then you will probably have received a temporary store holding charge to check that the card is valid and active as described on the page that you posted from, which should disappear within a few days or so.
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HT201303 being charged for an app i did not buy
Has anyone been charged for an app they didnot buy?
Judging by the posts on here, yes. If it's happened to you then contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT201359 Why have I been extra charged for an app and have been billed twice for the same app?
Why have I been extra charged for an app and have been billed twice for the same app?
We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
My Iphone 4s wont remember the disable cellular data for certain apps as I soon as I switch on the 3g and go back to home and come back again to Cellular the all apps are being enabled..Please help
First, try a reset: hold down the home button along with the power button until you see the Apple, then let go.
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On 06/08/12 I was charged for an app that had said free (the app is accoustic ruler.) what is going on apple?
These are user-to-user forums, you are not talking to Apple here. Did you make an in-app purchase in it, or did you add/amend your credit card details on your account ? If you changed your card details then is it $1 - if so then it's probably a holding charge which should disappear with a few days.
I can only see an Acoustic Ruler Pro which is a paid-for app (?) -
Getting charged for (free) app updates
i keep getting charged for free app updates
deggie wrote:
So on the one that you changed go into iTunes, go to the iTunes Store, login to your changed account and click on your purchase history.
If it does not show a purchase history, notify the people at the iTunes Store:
http://www.apple.com/support/itunes/contact.html?form=app_store&topic=App%20Stor e%20and%20iBooks&subtopic=Downloading%20and%20updating%20Applications
Message was edited by: deggie
ok so i log in with the NEW (me.com)? -
Getting falsely charged for in app purchases from a game app and no response nor action taken to be reimbursed for the app as well as iTunes
no and hd as well bash or times response i've itunes. reply yet contacted bingo fifty
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I was charged for an app that i uninstalled
I was charged for an app that i uninstalled and i want a refund back because they should not have charged me
Why should you not be charged?
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I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom
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