HT3702 I can't make purchases it keeps telling me to go to support. Anyone know why
I can't make purchases it keeps telling me to go to support. Anyone know why
You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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HT3702 I can't make purchase from iTunes
I can't make purchase from iTunes
I have the same problem. I go to the iTunes from iTunes on my Macbook Air. Find the music I want to buy. Click Buy. I get a message that flashes at the top of the screen that says "Purchasing". Then the message goes away. No purchase. No download. How do I fix this? There are some new albums I want to buy
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Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
(93073) -
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Account section of iTunes or App Store.
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I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?
Thank youIf you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
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I want to remove my itunes library to a thumb make memory space - how can I make sure I keep all playlists and organizing intact?
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I can't make purchases on my iTunes acct as I am being asked to answer security questions I don't know the answers to...how do I get this reset so I can make purchases?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96612) -
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I press reset and there comes the messageYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100647) -
I forgot to answer two security questions, and I can not make purchases in app store
I forgot to answer two security questions, and I can not make purchases in app store
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
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