HT3702 I had an accidental purchase from my 6 year old. Tiny Pets app for $54.11.

I had an accidental purchase from my 6 year old daughter while driving on vacation. Tiny pets app for $54.11. Can you please cancel and refund me.
Thanks
Wendy Foster
<Edited by Host>

Welcome to the Apple community.
I have asked for your email address to be edited out. Post your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
Apple's policy is that all sales are final, if you wish to contact them and try for a refund, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

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