HT3702 I have a charge for music that I do not recognize.  I can't get a human to help e

I am trying to get Human help from Itunes to dsicuss a music purchase charge I do not recognize.  I am getting an automated runaround

Look at your purchase history and see what the charges are for.
If you believe you have been hacked then change your password and alert your bank - ask them about reimbursement.
You can contact itunes support by clicking Support at the top of this page, then clicking the link under Contact Us.
"Human"s answer e-mail and express lane inquiries.  They are no less "Human" because they are not on the telephone.
There is no telephone support for itunes.

Similar Messages

  • TS1424 i have been charged for something that i did not purchase

    i have been charged for something that i did not purchase

    Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 I have been charged for a transaction I did not make

    I have been charged for a transaction I never made not a big purchase but not me

    If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
    Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store. 
    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
    Regards.

  • HT3702 I been charge for app that I didn't order how can I get my money back ??

    I been charge for apps that I never order , how can I get my money back ? 

    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
    If its not in your purchase history, you should report it to your credit card company instead.

  • I was charged for music that I unknowingly purchase, and haven't downloaded. Can I be credited for that purchase?

    I was charged for music that I unknowingly purchase, and haven't downloaded. Can I be credited for that purchase?

    Click here and ask the iTunes Store staff for a refund.
    (115268)

  • Apple deleted my account when I made a complaint about being charged for apps that I did not purchase! The said it was for security reasons as my account must have been compromised but only Apple have mu information.I am convinced the operator delete

    Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?

    No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
    Change your Apple ID here
    And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
    Pete

  • I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

    First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT3737 I have an old apple desktop that needs an OS. Where can I get an OS for this that mac?

    I have an old apple desktop that needs an OS. Where can I get an OS for this that mac?

    What type on machine is it?

  • I have just won an iphone 3gs in a raffle but when i put in my sim it tells me that it is not supported how can i get the iphone to work

    I have just won an iphone 3gs in a raffle but when i put in my sim it tells me that it is not supported how can i get the iphone to work?

    In that case the procedure assuming it is a PAYG phone is to get an o2 PAYG sim, put £20 on it and then make a few calls making sure you leave £15 on the sim to pay for the unlock. Then there is an online unlock request form on the o2 site just fill this in. It takes between 1-14 days and you get a message from o2 telling you how to complete the official unlock through iTunes.
    I got my o2 unlock in nov 09 so this is not just opinion.

  • HT3702 I have been charged for a song but it does not show in purchased library. What do I do?

    I purchased a song, an error occured...Now in the itunes store I can't purchase the song because it says its already purchased...but It is not in my library..
    What do I do?

    Hey there jessaq!
    I have an article for you that will help you to redownload any previous purchases you have made. The article can be found here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • I have been charged for a book i did not ask for?  also how do I get apple to change to my new I pad?

    I have been charged for "the Forgotten by David Baaldacci.  This book I did not order and don't know where it came from?
    also how do I get amazon to down load books on my NEW I pad 2?  It still wants to go to my old I pad.  I would like to use my new pad.

    For Amazon stuff you should consult the Amazon help and forums.  It has nothing to do with Apple or iBooks.
    For your wrong book problem, try using the "report a problem" link on your receipt or in the Purchases section of your iTunes account.

  • I have signed up for adobe conversion to microsoft word and i can't get it to work - can you help me

    I have signed up for adobe conversion to microsoft word and I can not get it to work -  can you help me?

    Hi Mike,
    I've checked your account. I see that you just purchased the subscription this morning. The order is still pending processing, which is why you haven't yet been able to log in an use your subscription. It can take 24-48 hours for a subscription to process fully. Once it does, you'll be able to log in and convert files.
    I apologize for the inconvenience.
    Best,
    Sara

  • I have been charged for music/downloads that I did not buy.  Help?

    I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
    G4   Mac OS X (10.4.8)  
    G4   Mac OS X (10.4.8)  

    Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
    And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account.

  • TS1741 I have my ipad2 playing music to my Apple TV. But can't get photos or videos that I took from my photo library to the tv. What am I doing wrong?  Thanks for any help..

    I have an ipad2 and iPhone 4. Trying to get photos and videos from the ipad2 to apple tv.  My music is playing fine on the tv, but how do I get the photos and video onto the tv?  Thanks

    Welcome to the Apple Community.
    Assuming both devices are on the same network and that AirPlay is not turned off on the Apple TV, then simply tap on the screen when you are watching content you wish to stream to your Apple TV, then tap the airplay icon that appears in the control bar, choose the Apple TV from the menu that appears.
    When displaying the content you wish to mirror on the iPad 2, iPad 3 or iPhone 4s, double tap the home button (quickly) and swipe the bottom row of apps to the right to reveal the playback controls, tap the AirPlay icon and select your Apple TV from the list of available devices.

  • HT1491 i have a charge from itunes that i did not authorize

    i have an itunes charge on my account that i did not authorize how do i contact someone for help?

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

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