HT3702 I have about $150.00 charges to my Itunes and i did not make them, How can i get help from APPLE?

Please help me resolve. I have changes to my ITUNE store i did not make. How do I get this corrected?

Change your password.
Alert your credit card company and discuss reimbursement with them.
If you like you can click Support at the top of this page, then click the link under Contact Us to reach itunes support

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Charges have been made to my bank account from iTunes that I did not make . How can I speak to someone about this matter.

I have charges madero my bank account that I did not make. How can I speak to a live person? I show nothing on my account as purchased. The purchase on bank account says itunes store purchase. I think someone hacked my account. Any help?

Call your credit card company immediately and dispute the charges - sounds as though someone has used your credit card especially since there is nothing showing on your account as purchased.

Why when we ask questions we never get help from Apple support.....is this just for other people's comments and answers? Cause the two questions I have are still not resolved so how do we get help from Apple?

I have posted two problems I am having on my iPad and I posted them sometime back. One how copy paste aren't working and how my microphone will not transcribe when I use it for email. Yet even though these were both posted months ago I still have no resolution. So i guess this is just for us to complain about our problems and sometime some one posts an idea, but they don't work. So Apple never offers us or helps us with these problems? Just trying to see if this is worth using as I thought Apple helped us!

For the copy/paste issue ...
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.
Which transcription app are you using with your microphone?

My iphone 4 turned off by itself and will not turn back on. i have tried to 2 methods of recharge and it will not turn on. can you please help?

my iphone 4 turned off by itself and will not turn back on. i have tried to 2 methods of recharge and it will not turn on. can you please help?

my iphone 4 turned off by itself and will not turn back on. i have tried to 2 methods of recharge and it will not turn on. can you please help?

HT1933 I was charged 39.99 for a purchase I did not make. How can I speak to someone about this.

I was charged 39.99 on my credit card for a purchase I did not make. Who can help me with this.

If you didn't make the purchase, and nobody else has access to your account or devices and made it, then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have bogus charges on my bank account. How can I get help from Itunes customer service? Been in an insane loop here.

There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

I wish to reset my ipad. However, when I selectGeneral Reset Erase all content and Settings, I am prompted for a a Restrictions Passcode (which I have never set). I have now entered random codes 11 times and the ipad not reset. How do I get past this?

I wish to reset my ipad (as advised by the Apple Store) to attempt to resolve an issue with a non-responsive part of the screen.. However, when I select General>Reset>Erase all content and Settings, I am prompted for a a Restrictions Passcode (which I have never set). I have now entered random codes 11 times and the ipad has not reset. How do I get past this? I am now at the point where I have to wait 60 mins before I can enter another random passcode. I just want the ipad to clear down, erase everything so I can start again.

The other option is to force iPad into Recovery Mode.
http://support.apple.com/kb/HT1808
Note: You need to be patient and repeat the above many times to recover your iPad

TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

I have been billed for an item I did not want and did not intentionally purchase.
How can I get this reversed?

All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have 4 charges of the exact same amount on my debit card account and I DID NOT make them. How can I get iTunes to refund my money?

I tried entering in a new debit card number into my iTunes account yesterday, from my ipod touch. For some reason it was telling me the information I entered does not match my bank account. I tried 3 or 4 times, but to no avail. I figured I would wait until I was at home & do it from my home computer. About 5 minutes after putting my ipod away, I got a call from my bank saying that there are 4 charges of the exact amount that were charged from iTunes just minutes after each other and they wanted to make sure they were not fraudulant. Well they ARE!!! I did NOT authorize any purchases and now I have 4 charges of $34.78 made to my bank account that I didn't make. ITunes only offers online support...ERRRR!!! My bank told me that it is iTunes responsibility to refund the charges. WHAT DO I DO?????????
Very frustrated...ERICA B

I just got back from Afghanistan and discovered two fresh charges for $40.00 from itunes on my Visa account. I havent bought anything from I tunes in over a year. And sure as **** not worth $40.00. The Bank rep told me this has been happening a lot and credited my account for the $80.00 worth of unauthorized charges. Also had to have my card cancelled and get a new one. Apple itunes had better get their **** together and aggressively put a stop to this. Or I will. In court, if it happens again. This is happening in their name. I see this all over the place and haven't seen a single statement from Itunes. I'm terminating my relationship with itunes until I see they have satisfactorally addressed this. No one rips me off.

I have a book available for download showing in ibooks but I did not order it, how can I get rid of it?

Went into ibooks this morning and found a book ready to download with a cloud in the top righthand corner. I have not ordered this book as I have never looked at it nor would I. How do I get rid of the book?

https://support.mozilla.org/en-US/kb/fix-problems-your-home-page-or-search?redirectlocale=en-US&redirectslug=removing-babylon-searchqu-or-mystart has a link to articles to help you out

HT3702 Yikes! My eight year old purchased some aps from iTunes and it comes to $130! How can I get these taken off? I don't even know what they are?

My eight year old was on my iPad and bought $130 worth of apps. How do I get these reimbursed? I don't even know what they are????

See Recover your iTunes library from your iPod or iOS device.
While I agree that it would be nice if it was easier to transfer media from your Apple devices they should never be used as the sole location for any of your media. They are too easily lost, stolen, damaged, or corrupted. The user tip above also includes a link to a suggested library backup strategy so that you can avoid being in the same position in future.
tt2

I have problem with my iphone 4s my battery is not keeping charge. how can I get help with this one. it is less than a year that I purchased this cell.

I have problem with my iphone 4s my battery is not keeping charge. how can I get help with this one? it is less than a year that I purchased this cell.

I would like to know the answer to that one. I realized this was happening just after upgradeing my iOS to 6. Then when I looked up my purchase date, I was about 5 days past my one year warranty. So I'm dead in the water. Apple will replace the battery, but it will be about $80+. I took it to the Apple store, and they checked a bunch of stuff, but said that it seemed ok. I'm debating getting a battery for a more reasonable price off of ebay. But if it's the iOS thats draining the battery, then I'm not going to be able to help it. I wish I knew a better way to tell if its the battery, the phone, or the iOS.

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I cannot get any response for HELP!!

In the search section of the tool bar, I used to have Google as my search engine now it is Norton Safe Search. How can I get Google back?

As stated above, I used to have Google as my search engine now it is Norton Safe Search. How can I get Google back?

See these threads about searchqu:
*[/questions/816181]
*[/questions/790833]

HT1473 I have several .mp3 files of speech. When I add them to iTunes they show up in Music. How can I get them to show up as Audiobooks?

I have several .mp3 files of speech. When I add them to iTunes they show up in Music. How can I get them to show up as Audiobooks?

Have you tried restarting or resetting your iPad?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost.

HT3702 I have about $150.00 charges to my Itunes and i did not make them, How can i get help from APPLE?

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