HT3702 i have an unauthorized credit card charge, to whom do i speak with to rectify this issue?

to whom do i speak with concerning an unauthorzed credit card charge?

It's not a temporary store holding charge as per the page that you posted from (you' haven't changed the card details on your account ?) and you've checked the purchase history on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of the purchases.
If you didn't make the purchase, and nobody else has access to your account or devices and may have done so, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • Six unauthorized credit card charges 1$  " APL*APPLE ITUNES STORE 866"

    Is these froud  a froud ? What i can do ?

    Have you added or changed your credit card details on your iTunes account six times ? Each time that you do so a small temporary store holding charge (i.e. $1) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If not then have you checked your account's purchase history to see if anything shows there ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases

  • Unauthorized credit card charges

    I have noticed iTunes charges on my credit card and did not make these purchases. There are four separate charges. I am the only person with access to this card.  I haven't purchased music in the past 6mos and I don't use this card when I do make purchases.  Has anyone else been through this and I'm wondering if my card number can be flagged to decline iTunes purchases?

    I also have received unauthorized charges from APL*APPLE ITUNES STORE 866-712-7753 CA My Itune account purchase history shows no purchases in the past 18 months. I dont think this credit card was ever associated with my account. It could very well be a a scam artist using the Itunes name for charges but having the money posted to an account not even associated with Apple Itunes.
    Im not saying there is not more Apple could do to support its account holders when this happens.

  • Unauthorized credit card charge

    To whom it may concern:
    I was charge $21.39 to my credit card.  I do not understand why and for what reason; since I haven't have any Itunes download to my account.
    Thank you for your support in this matter.
    xiomara medina

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
    You've checked the purchase history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    Viewing purchase history : http://support.apple.com/kb/HT2727
    And you didn't have any auto-renewing subscriptions that were due : http://support.apple.com/kb/HT4098 ?
    If you can't find the purchase, or you don't recognise it (and nobody else has access to your account or devices and may have made it), then you can try contacting iTunes Support via this page and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS1424 Do u have to have a valid credit card to download the free stuff

    Do u have to have a valid credit card to download the free stuff

    No, there are instructions on this page for creating a new account (the instructions won't work with existing accounts) without giving a credit number : http://support.apple.com/kb/HT2534 e.g. select a free app in the store and click on 'create Apple id' when 'buying' it

  • My kids have their own AppleIDs but have entered my credit card info to make purchases from their own devices. How do I remove my credit card information to prevent them charging to my card?

    My kids have their own AppleIDs but have entered my credit card info to make purchases from their own devices. How do I remove my credit card information to prevent them charging to my card?

    Hi Sconnor_USA,
    You may be able to select None as a payment method, rather than having a credit card on their accounts with this article:
    Change or remove your payment information from your iTunes Store account (Apple ID)
    If you cannot select none, this article should provide more information on why:
    Why can’t I select None when I edit my Apple ID payment information?
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • HT1689 I have a positive account balance why is my credit card charged?

    I have a positive account balance by the use of gift cards from friends.  So, why is my credit card charged instead of deducting the amount from my balalce?  Can I choose to debit my account balance instead of charging on the card?

    Hi,
    Apologize for the inconvenience !
    1$ charge is a test to ensure the authorization of credit card. This amount is returned to customer's account.
    Credit card information is not stored anywhere with us. We just have the last four digits of the credit card with us. Rest of the information is deleted from the system after use and instead a token is used which is secure and is not customer's credit card number.
    Please feel free to write back if you still have any questions.
    Thanks,
    Anjali

  • Unauthorized XBOX LIVE credit card charge

    Recently, MS charged my credit card for a years' worth of LIVE. Problem is, I deleted the credit card info from the XBOX in January last year, when this once again happened. There was no CC on the account. even after MS updated the XBOX o/s. Just checked,
    and, no account infot here.
    Contacted online MS "help", and they were not helpful, they sent the confirm email to a defunct account, but would not send to the sign in email of my sons account. Just silly. MS can check and verify all kinds of info to verify that the customer
    is who they say they are, CC#, IP address, etc., but choose not to, as its easier to deny and make life difficult for the customer. Thing is, when MS treats customers like mushrooms, we remember. New tablet? it will be a Droid or Ipad. New phone, it WON'T
    be a MS phone (junk, by the way). MS just keeps screwing the suctomer at every opportunity. And we remember.
    So, my CC# is being cancelled, so you can't screw me again MS. Learn the meaning iof unauthorized charge......some call it fraud, MS. Listen to your customers, stop dictating to them! I'm surprised there hasn't been a class-action suit yet against MS over
    this kind of event.

    You need to deal direct with the Xbox team on this - it's nothing to do with Windows WGA.
    start here.... http://support.xbox.com/
    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC |
    The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

  • I have a credit in the iTunes store, but I can't get past the payment window to make a purchase. I don't want my credit card charged, so how do I do this?

    How do I make a purchase from the iTunes store using a credit I have? I can't get past the payment window, and don't want my credit card charged instead of my credit.

    same here but i cant purchase a movie or anything

  • HT2534 I have a $70 credit in my iTunes account but when i bought an album last night it charged by credit card not the itunes account. How do I reverse this and get the itunes account used up first?

    Ihave a $70 credit in my itunes account but when I purchased an album last night itunes charged my credit card, not my itunes account. How do I get this reversed

    How did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
    then credit card details will need to be entered before the account can be used to download any item from the store.
    If you are being prompted to review the account then see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
    If not then you will need to enter your credit card details - you should be able to remove it after entering it.

  • HT3702 I do not have a valid credit card. How can I update free games?

    I do not have a valid credit card. How can I update free games?

    Hello Sephilevi,
    It sounds like you are unable to update any of your apps and dont have a credit card. You should be able to use this article to select your payment method as None in your iTunes account settings:
    iTunes Store: Changing your payment information
    http://support.apple.com/kb/ht1918
    This section in particular:
    Change your payment information on a Mac or PC
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • HT3702 why was my credit card charged $1.00 when my purchase history shows $0.00?

    why was my credit card charged $1.00 on my bank statementwhen my purchase history shows $0.00?

    iTunes Store & Mac App Store: About payment card authorization holds

  • I have an itunes account but got a gift card and don't want my credit card charged. What do I do?

    The "help" in iTunes doesn't help me with the following:
    I received a gift card for Xmas. I want to purchase music. I don't want my credit card charged. Where are the instructions and the processes for allowing me to use the gift card rather than my credit card?

    redeem your gift card
    buy something

  • HT1918 Hi, I have registered at apple site, and i have submitted the credit card information, they deducted some ammount without my permission, why they did that? how can i remove my credit card details from that site or deactivate my account?

    Hi, I have registered at apple site, and i have submitted the credit card information, they deducted some ammount without my permission, why they did that? how can i remove my credit card details from that site or deactivate my account?

    From that HT3702 page :
    If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.
    You might see authorization requests on your online statement. These requests aren't actual charges; they are tests to confirm that your payment card account is active and has available funds to accommodate transactions. Authorization holds are removed by your financial institution shortly after your purchase clears. The time it takes to remove authorization requests varies by financial institution.
    The number of days that it takes to diappear varies by bank, but it's usually a few days - though with the weekend coming up it might take an extra day or two

  • HT2736 I redeemed a gift card in an old account by accident. It doesn't appear I can transfer credit to my current account. Tried to gift songs from old one to current but credit card charged, then deleted cc info but still doesn't work. Suggestions?

    I redeemed a gift card in an old apple account by accident. It doesn't appear I can transfer the credit to my current apple account. Suggestions online were to gift songs from old account to new one but when I did my credit card was charged. I have deleted my credit card info and now it won't let me gift songs at all. Credit is showing in old account, any suggestions how to utilize?

    You cannot gift with a gift balance.  You must use cc to gift

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