HT3702 i have an unauthorized purchase on my itunes account

How do I remove or delet an unauthorized purchase on my itunes account?

It's not a temporary store holding charge as per the page that you posted from and you've checked the purchase hisrory on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of the purchases.
If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

HT3702 I have put 25 pound on my iTunes account but when I try to buy something it says billing error and goes to my visa card account and says payment declined but I have 25 pound in my iTunes account can someone help?

I have put 25 pound on my iTunes account but when I try to buy something it goes to my visa account and says billing error payment declined but I have 25pound in my I tunes account why can't I use the money in my I tunes account ?

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

Unauthorized purchases on my iTunes account - Apple is failing to help me

Somebody went into my iTunes account, changed the password, and purchased two apps. I then contacted Apple, and they went ahead to disable my account and said they are going to "investigate."
Apple went ahead and still charged me for those two apps that I never purchased.
About three weeks later, after many emails, Apple still has not replied to me about that status of the investigation. Now I keep contacting them about any updates, since I want to hurry up and get my iTunes account up and running again. I want to purchase new apps, and update my current apps. I am unable to do so since my account is still deactivated.
Apple customer service will not help me. What am I suppose to do?

Imagine my horror when I logged on to my online banking and found $1000 worth of purchases on my itunes account. Yup. A THOUSAND dollars. 20 purchases of $50 each, all in succession on the same day. What makes this even more creepy is the fact that in the column "titles included in purchase" there is nothing except "Allowance for dfwer", 20 times.So of course, itunes support is only via email (any calls made just directed me to a website) This is the final straw for me, as I will be uninstalling itunes and will never use it or any apple products ever again. It is apparent that there are too many ways to hack this thing, and is simply not worth it. So long, Apple.

HT2729 I have an unauthorized purchased on my account

I have an unauthorized purchased on my account.

Maybe it's an Authorizing Hold.
Payment card authorizing holds
http://support.apple.com/kb/HT3702

HT1296 I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

You copy them from your old computer or your backup copy of your old computer.
The iphone is not a backup/storage device.

I have activated 2 iPhones using my iTunes account, but I now would like to take one iPhone off this account, and start its own iTunes "pairing" in order to back up, without cross syncing between purchases, how can I do this?

I have activated 2 iPhones using ONE iTunes account, but I would now like to remove one iPhone from the account and add it to a new iTunes account. This is so that I can back it up without cross syncing between purchases/apps on both iPhones.
Whats the best method for this?
I'm running Windows 7
Many thanks

Whenever a menu choice is grayed out, that is because you have Restrictions turned on in Settings. Be sure to turn it off.
You are confusing an itunes store account with an icloud account. You two can continue using the same ID for itunes (thus sharing purchased music, apps, etc.), but you really should have separate accounts (different IDs) for icloud, since an account is intended for one user to keep his/her devices in sync.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/
Then go to Settings>icloud and scroll to the bottom of the screen and tap Delete Account. (have restrictions turned off) That will disconnect the device from the account but will not delete data in icloud or other devices. Then sign in using the new ID.

I have purchases in my itunes account which won't transfer into my ipod, how can i fix this?

I have purchases in my itunes account that won't transfer onto my ipod, how can i fix this?

Have you seen this article related to your issue?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
B-rock

I have iphoto on my apple airwave. It is needing upated, but I am unable to update due to my exhusband. It was purchased under his itunes account. I can no longer even see my pics. What do I do.

I have iphoto on my apple airwave. It is needing upated, but I am unable to update due to my exhusband. It was purchased under his itunes account. I can no longer even see my pics. What do I do.

Can I back up my iPhoto library without being able to get into it? Such a mess.
Just try what LarryHN recommended. Move the iPhoto application from the Applications folder to the Trash, then go the main page of the App Store, sign into the store menu with your AppleID, enter iPhoto into the Search Field. When iPhoto is found in the store, look, if you can buy it for free. Probably there will be a "Get" button beside the application. Then you can install it for free.
Before you run the newly installed iPhoto, make sure you have a backup. You should really not risk to run a new iPhoto version on your iPhoto library, before you copied the iPhoto Library to a different drive.
iPhoto needs to convert the library to a different format, and that can go wrong in rare cases, but it happens. You simply need to have a copy of your library before you risk the library upgrade.

HT1420 My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

Hi Kevin,
Have you authorized the Computer to your Apple ID?
If not, sign on to iTunes.
Then got to the Store menu option at the top of the screen (CTL+B if it is not showing), and click on it to display the dropdown, and select Authorize this computer.
If that doesn't work, then sign on your Dad's iTunes ID and repeat the Authorization process.
Cheers,
GB

HT1311 can you see which device bought something on iTunes where you have multiple devices on the same iTunes account?

is there any way to find out which device dowloaded apps when you have multiple devices using the same itunes account?

The purchase information does not include the device used, but does include the Apple ID used for the purchase.
Apps downloaded on one device with the same Apple ID can be downloaded on another device with that Apple ID.

Transfer purchases from one iTunes account to another

Can I transfer purchases from one iTunes account to another? I bought some apps using my dad's account and now I have my own so can I transfer them to mine?

No.
You can try contacting itunes support to see if they can do this, not sure.
http://www.apple.com/support/itunes

HT4972 Can you have two iPhones to the one iTunes account? I am overseas and using the old iPhone 4 here, but also have a current iPhone 5.

I have two iPhones, a 5 which I currently use and an old 4 which I use as a second phone as I am overseas. I have connected both to iTunes. Does this cause any problems have two phones on the one iTune account, as far as updates, etc goes?

Welcome to Apple Support Communities
It won't cause any problem. Moreover, you will be able to share the purchases between both phones and have the same information by using iCloud, so you don't lose anything

Is it possible to transfer my purchased app from itunes account to another?

is it possible to transfer my purchased app from itunes account to another?
i have been using my companies email as my iTunes ID and did some purchases on this account.
now, i created new account with my own personal email ID, and did purchase another apps.
i want to transfer my purchased items from old iTunes accout to my new iTunes account.
is that possible? how?
please advise.

ihashem wrote:
but still if i have the license then i should be able to give it away.
Not necessarily...
You would need to check the Terms and Conditions for the Mac App Store and possibly iTunes for clarity on that assumption...
http://www.apple.com/legal/itunes/appstore/ph/terms.html#SERVICE
http://www.apple.com/legal/itunes/ww/

Why are there itunes store charges on my credit card statement but there are no purchases under my itunes account?

Why are there itunes store charges on my credit card when there are no purchases under my itunes account?

Have you added or changed your card details on your account and they are temporary store holding charges ?
Unknown charges : How iTunes Store charges might look on credit and debit card statements

Will i be able to install some of my personal apps(purchased on my itunes account) onto the ipad that is registered through my company ipad account?

I have had an ipad for a while, but my company is buying me one to use for work.. Will i be able to install some of my personal apps(purchased on my itunes account) onto my ipad that is registered through my company ipad account?
I want to try and get out of having to cary both ipads with me everywhere i go...

No need to switch. You can use both his apps, music, etc. and yours.

HT3702 i have an unauthorized purchase on my itunes account

Similar Messages

Maybe you are looking for