HT3702 I'm being billed on my account when I haven't made any purchases

I've only bought free apps, but charges are showing up. What should I do?

The apps may be free to download, but some of them allow you to make in-app purchases within them to unlock extra features. You've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes) or have any auto-renewing subscriptions ? If not and you haven't made any in-app purchased then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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TS1424 I redeemed a $50 iTunes card two days ago, I have not made any purchases and now the credit has disappeared from my account? How do I get it back?

I redeemed a $50 iTunes card two days ago, I have not made any purchases and now the credit has disappeared from my account? How do I get it back?

CHANGE THEME'S, WORKED FOR ME

HT3702 I am being billed $6.99 by apple on iTunes but I did not make a purchase, how can I fix this?

I am being billed $6.99 by apple on iTunes but I did not make a purchase, how can I fix this?

Use the email form to contact Apple here > Apple - Support - iTunes Store - Contact Us

Why am I being billed for e-mail when I have a BT ...

We moved back to BT for Broadband and TV so I could retain my BT email without having to pay extra for it, but I am still being billed. Why is this?

If you were paying for BT Premium email you would need to cancel it if you no longer want it. It will not automatically be cancelled when you become a BT customer. Call BT on 0800 111 4567.
Before doing that make sure that the email address is linked to your BT Broadband account. See link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/44864/~/bt-mail%3A-can-i-link-my-existing-email-addre...

HT3702 What about being billed for the same thing you had already purchased ????

I have been noticing that from since the beginning ive got my iPhone. I dont really know if it bills my credit or not but i get charged more than once on something's i have already paid for it doesn't make any sense can some please tell me whats going on because this isnt fair

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Being forced to merge accounts when using Windows ...

I have been starting to explore Windows 8 and decided I should install Skype. Naturally I discovered very quickly that there is an App and thought, great, but how wrong could I have been. It is completely un-useable because I do not want to merge my skype account with my Microsoft live account(for numerous reasons). I agree that some services being merged are very handy however in this case I feel it is a very bad idea if "Microsoft" can't stop hotmail accounts from being hacked how on earth can they stop your live id from being hacked.
Now lets roll the clocks back quite a bit. Microsoft were instructed by the international courts that it was "illegal" to force any user to have to use only their browser and give them a choice. Surely this is along the same lines. You are being forced to do something that you don't want to do to continue to use a service on their operating system.
I personally keep my skype account linked to a specific email account for many reasons and give me the ability to keep my identity private and from certain people.
I should and you should not have to fight to get your accounts unlinked and from what I have read many of you are having troubles doing this.

I have messed around with this, and unfortunately the app seems to not be able to be unlinked...
That being said: I've found a personal solution in that I can use Skype desktop (which works perfectly well in W8, just not as a tile app).
And for the poeple saying "why dont you just join it"...
I think it's important to understand the context here:
I have two work skype identities [that I need] and a personal identity.
I wouldn't mind the personal identity syncing up, but i NEED to be able to operate skype in separation from my user account.
So - to recap: use skype desktop. It works, although it's a workaround, not a solution.
Could someone from Skype please respond as to the plans on this?

HT3702 Why does apple charge my creditcard account when I used my store credit?

I used my store credit to purchase 2 songs on itunes and still have credit balance left over on my account, so I am confused why APPLE charged my account $1? Originally the $1 was placed on HOLD on my account but now after 3 days the transaction has gone thru??
Please help and refund $1

Click here and ask the iTunes Store staff for assistance.
(100888)

I want to know why Mozilla Foundation charged me $3.00 that overdrew my account when I did not donate any funds to them.

Mozilla charged my checking account $3.00 that was not approved, and overdrew my account. I now have a $25.00 fee attached to it for the overdraw.
What is this charge for?

Hi Tiffany, one way that could happen is if you went to the http://donate.mozilla.org website and filled out the donation form. I see a $3 option there. But since I believe you'd clearly remember that, something else must've happened.
I can only guess someone stole your credit card information and used it to make the donation. Or maybe if you have kids/husband/boyfriend, one of them used your credit card info without your permission?
Anyway, regardless of how it happened that's not cool. And I especially hate overdraft fees. I'll forward this request to the higher ups and they'll reach out to you to get this sorted out.
I can't do anything myself as I'm just a volunteer. But Mozilla's products are free to use so you weren't charged for using Firefox.
There is also a Mozilla Store but all the items there are well above $3: https://gear.mozilla.org/

My account is debited,although i didn't made any purchase?

I just reviewed my apple id, and for this it asked my card details, i gave and just after it, my account was debited with rs60.Why ?i downloaded free apps.

iTunes & Mac App Store Authorization Holds -
http://support.apple.com/kb/ht3702

HT1918 My ITunes account is not letting me make any purchase even that I have a costs on my card,

My ITunes is not allowed me to make a purchase even that I have costs on my credit card

If this was purchased many months ago it may be because Apple changed its security set-up about six months ago at a rough guess. Go to and complete the questions posed at:
iforgot.apple.com
this leads you to https://iforgot.apple.com/iForgot/iForgot.html
as I could not make the link work in draft mode of writing this response.

HT204266 Aside from the price stated, is there any charges billed on my account?

I recently bought an app using my new card. It seems that they charged me more than I expected. The app costs $2. My card is a visa and it holds the Philippine currency (peso) not a dollar account. Is there any additional charges aside from the $2?
Thank you for the responses.

From this article: http://support.apple.com/kb/ht3702
As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make. Similarly, if you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD, to verify your account information.
You might see such authorization requests on your online statement. These requests are not actual charges; they are tests to confirm that your payment card account is active and has available funds to accommodate transactions. Authorization holds are removed by your financial institution shortly after your purchase clears. The amount of time it takes to remove authorization requests varies by financial institution.
To review the actual charges on your account, you may review your iTunes Purchase History. You will be prompted to enter your iTunes account name and password. Note that Mac App Store web order details can only be seen in the iTunes purchase history. Your Purchase History will display your most recent purchases first. To view details of any purchase, click the arrow to the left of the order date.
If you have questions about the way your financial institution handles authorization requests, contact their customer service department.
In other words: the price that is mentioned should be the only thing charged.
You can check out your complete purchase history if you go to iTunes on a computer, log in with your Apple ID, go to 'account' and then 'purchase history'.
If you feel like you've been charged too much or have other questions/issues with your billing, you can contact the iTunes store support for that. In that case:
1. Go to expresslane.apple.com
2. select 'itunes' and then 'itunes store' on the right
3. select a topic and a subject
4. click 'continue' and then 'email'
5. fill out the form and explain your situation
6. they will respond within 24 hours usually
Good luck
Stijn

HT201272 some games already purchased, wont play like skies of glorys and red tails, and being billed again for items already purchased

why are some games like skies of glory and red tails will download then start with the titles but wont play, they played before the last update IO 6. I have deleted them and reloaded them, still wont play.
and when restoring previous purchased items I am being billed again!!! seriously peed off!
any clues

I know this stuff is 3 months old but I just got mine and hadn't yet used the pin function so now I know.
I hope you are right Nancy that it will have updates, but I really doubt it. This is the norm for Microsoft when stuff they put out bombs. Dish Network had a DVR receiver many years ago that had Microsoft software installed and it was buggy to say the least. They updated it a few times but then abandon it. For a few years Microsoft wouldn't release the code to Dish Network to allow DN to fix the bugs. It was a real "Hate Microsoft" time for those users. DN had to put out their own coded DVR receivers and let the Microsoft ones die.
I think VZ made a deal with MS and removed the stuff MS wasn't supporting. Then VZ put them out without needing a data package to unload them.

HT3702 My bank was charge me the following amount of USD 1. But i do not have any purchase of USD1. Please check and refund.

My bank was charged me the following amount of USD 1. But i do not have any purchase of USD1. Please check and refund.

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
The HT3702 page that you posted from tells you what it is :
As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make. If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.
Authorization holds are removed by your financial institution shortly after your purchase clears. The time it takes to remove authorization requests varies by financial institution.

You guys are taking money from my card when I haven't bought anything. last time I bought something was last month and 4.75 is pending from my account. not only that it won't let me update ANY of my apps because I don't have a card number. why do I need

I can't update anything because I don't have a card number I took my card off because you guys took money out of my account and now it's pending something won't tell me what it is but I would like to know what's going on and why money is being taken out of my account when I haven't bought anything in a month ..

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Have you checked the purchase history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
You can check if you have any auto-renewing subscriptions (and stop them if you do) by following the instructions on this page : http://support.apple.com/kb/HT4098

System not changing the G/L account when material group is changed in Pr

Hi Experts,
Issue- System not changing the G/L account when material group is changed in Purchase requistion.
Process followed:
1. Create Service Pr with material group 5040 which is assigned to valuation class 3511 and 3511 is assigned to g/l account 51370000
2. Changed Service PR material group from 5040 to 5050. 5050 is assigned to valuation class 3512 and 3512 is assigned to G/L account 51260000
The issue is when we changed the material group from 5040 to 5050 system is not picking the g/l account which is assigned to 5050 i.e. 51260000
instead the g/l remains remains as before which is there for 5040 i.e. 51370000
Please let me know how can we resolve this problem and pick the correct g/l. Please find the attachments
Regards
Badri

Hello Badari,
if you are using the item category D "Services", explanation from note 663983 - ME22(N), ME52(N): No new G/L account from material group applies:
Please consider the following:
You can maintain the material group both at item level and at service line level. If you subsequently change the material group at item level, the material groups remain unchanged in the services. As a result, the G/L account is not redetermined at service line level.
In order for the G/L account to be redetermined, you must explicitly change the material group in the service line.
Kind Regards
TomT

HT3702 I'm being billed on my account when I haven't made any purchases

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