HT3702 I need customer support on refund for an app purchase that was made by my child, thanks
Hey I need info on who to contact about a refund on an app purchased by mistake....thanks
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button
Similar Messages
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Can I get refund for in-app purchase that doesn't work?
I bought a "no ads" in-app purchase for a game. At first the ads were removed. After a few software updates, the ads come back.
When I asked for a refund, apple refers me to the developer's web site. When I go to the web site, there is no way to ask for support.
Have you ever paid for an in-app purchase that doesn't work? What is the recourse?If you haven't gotten a refund from iTunes Store before, you might be able to. Get in contact with support to see:
http://www.apple.com/emea/support/itunes/contact.html -
TS1702 How do I get a refund for an in app purchase that was made accidentally?
How do I get a refund to an itunes card for an in apppurchase that ws made accidentally
Contatc support:
http://www.apple.com/support/itunes/contact/ -
HT4009 How do I get a refund for an in app purchase that was made by mistake by my child?
Hello an in app purchase was made by mistake by my child £40 has been taken out of my account now how can I get this back?help!
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
HT4009 How do I get a refund for an in-app purchase that was made by accident?
I am trying to figure out how to obtain a refund on an in-app purchase.
All sales are final
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HT204396 How to I submit a "Refund for In-app purchases made by a minor" request?
Received an email from "insideapple" about applying for refunds for in-app purchases made by a minor. I want to request refunds on quite a few in-app purchases made by a child without my knowledge/permission. The email about getting a refund had a link. The link took me here.
How do I submit a refund request?Hi mario_08
You are not addressing Apple here... this is a user to User Technical Support Forum.
For your issue... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states.
Did you do this
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
or maybe
1 - Use the Express lane and start here:
https://expresslane.apple.com
or the general place
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57 -
HT4009 refund for in-app purchases made by minor
how do I submit for a refund for in-app purchases made by a minor?
Click here and ask the iTunes Store staff for a refund.
(103881) -
HT201304 Where is the form to request the "refund for in-app purchases made by a minor?
Where is the refund request form located on your website. I am looking for the "Refund for in-app purchases made by a minor"
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
In th furuter set the Restrictions that prevent in-app purchases
Also you can try:
https://getsupport.apple.com/ServiceOptionAction.do -
I just order the wrong product 10 min ago i want to cancel my subscription and get refunded for the wrong product that was chosen. How do i cancel this product before i'm charged???
Not sure if you can cancel before you're charged (Maybe?) but here is where you cancel. Cancel your membership or subscription | Acrobat, Acrobat.com online services
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HT4009 How do I get a refund on an in app purchase that was never delivered?
How do I get a refund on an in app purchase that was never delivered?
If you haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT4009 Refund for In-App Purchases made by a minor
I received an email that said i could request a refund for any purchases that were made by a minor on my account with out my authority and when i click on the link I am not able to find the form. This is real email becuase i would like to file a refund request if this is true.
Sincerely,
FredaTo Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
HT4009 request refund for in-app purchase
Hello,
I've been going around and around trying to find how to submit a request for refund of an in-app purchase that I never received.
I click on "report a problem" yet, no options to report a problem are available, just a huge list of FAQs and other articles on policies etc.
If someone can direct me where or how to actually submit the request, I would be grateful for that.
But, I'll submit my request here anyhow.
I was emailed a Receipt for the Purchase by iTunes. Upon seeing the receipt I was surprised, because when I attempted to make the in-app purchase it did not complete, and i did not receive the product I was trying to purchase. Although, I am apparently being charge for it. I pasted a copy of the receipt below.
So, my request is either a refund or credit toward my next iTunes purchase.
Thank you.
Deborah
iTunes user ID:
COPY OF EMAILED RECEIPT OF PURCHASE:
Billed To:
xxxxxxxxxxxxxxxxxxx
Oakland, CA 94610-2730
USA
Order Number: MG******DG
Receipt Date: 05/02/12
Order Total: $4.99
Billed To: Visa .... 9018
Item
Seller
Type
Unit Price
Virtual City Playground, 55 Invest Points
Report a Problem
G5 Entertainment
In-App Purchase
$4.99
Subtotal:
$4.99
Tax:
$0.00
Order Total:
$4.99
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
Apple ID Summary • Purchase History
Apple respects your privacy.
Information regarding your personal information can be viewed at http://www.apple.com/legal/privacy/
Copyright © 2011 Apple Inc. All rights reserved
<Personal Information Edited by Host>How the **** do you contact Apple re refunding money taken out of my bank account for failed Bejewelled inapp purchases that said error made me sign into itunes account, update my security number for credit card and still didnt download????? Going round and roundin circles trying to report a problem with it
how were you able to do it -
HT4009 request refund for in-app purchases made by minor
Where and how do I request a reund for in-app purchases made by a minor
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I got refunded for an app purchase but it hasn't showed up in my credit card
I got refunded for an app but the payment hasn't showed up on my credit card.....what happened?
i received a mail saying ....your money is refunded but i didn't receive the amount still .....where do i get the amount refunded .....and i removed my credit card details from the appstore......!!1
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