HT3702 I need to get a refund on a app that I have deleted over a month ago that I was just charged for! I thought that by deleted the app and going to the app to unsubscribe that I would stop geting charged for it but I'm still being charged

I need someone to refund me my money

Hi Denise ...
iTunes Store: Purchasing and managing auto-renewing subscriptions
Just deleting an app from a computer or device doesn't unsubscribe the auto renew function. That is the buyers respsonsibility after purchasing the app.
And, Apple's policy states that, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS

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TS3899 I was asked to change my password as I had been hacked. Now, I cannot get my mail on my ipad. I have deleted the acct. and readded it. But It will not recognice the new password. Please help!!

I was prompted to change my password as I had been hacked. Now, my ipad won't recognize the new password. I have deleted and readded the account. It still won't accept the new password. PLEASE HELP!!!

It was through Gmail. They blocked an attempt to log in to my acct from Bankok or some place like that. So...I created a new password but now cannot get email for my ipad. Cannot get my ical to recognize my email acct etc.

HT1349 I don't have an Apple product. I accidentally signed up for iCloud because I thought I could use it with my iTunes on my PC. Now it won't go away. I have deleted the software but every time I open iTunes it demands I reopen my iCloud session. Help.

I want to get rid of iCloud. I do not currently have an Apple product but thought I could use it with iTunes and my PC. I have deleted the software. I told iTunes to take it off my account, but every time I open iTunes there it is again, asking me to log into iCloud. I can't get Apple support because I don't have an Apple product. I don't know how to get rid of this!

This is for a Mac, but may be similar for a PC.
How-to: Safely delete an iCloud account from your Mac or iOS device
http://9to5mac.com/2013/07/13/how-to-safely-delete-an-icloud-account-from-your-m ac-or-ios-device/
 Cheers, Tom

I have deleted the YouTube original app (stupid me) from iTunes and now I want it back... Is that possible/how to get it back...?

I have deleted the YouTube original app (stupid me) from iTunes and now I want it back... Is that possible/how to get it back...?

You cannot delte youtube from the iphone.
It is either on anohter page, in a folder, or you have restrictions set.
Check all of these.
iPhone User Guide (For iOS 5.1 Software)

Is it possible to get a refund on an app? I just purchased keynote and pages. Personally I don't really see a difference so I feel like I purchased the same thing twice. All help is appreciated.

Is it possible to get a refund on an app? I just purchased pages and keynote. I personally don't see a difference between the two and feel like I paid for the same thing twice.

There are no refunds.
Sorry.

Trying to get a refund on an app that do not work, but the report a problem button is grey out

Hi
I'm trying to get a refund on an app that do not work, but the report a problem button is gray out & Apple wants £20.00 for support
where do I go from here
Thanks

To report a problem less than 90 days:
http://reportaproblem.apple.com
Sign in with the AppleID and Password used for the purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report a problem greater than 90 days:
http://www.apple.com/support/itunes/store

How can I get a refund on an app that doesn't work

I bought an application today and the application works on the orignal ipad on the old IoS 4 software but not the new IoS 5 software on my ipad 2. I have tried to remove the app and re-download the app incase it was corrupted, but still had the same problems. As this app is broken and doesn't work as advertised is there away for me to get a refund on this application that is obviously broken?

Hey david798,
The only way at this point to get a refund on an app would be using Apple's direct online support feature "Express Lane." It's actually quite a cool feature. I believe reimbursment as of right now only has email support but the reps are extremely fast, thourough and helpful. I'll toss you a link at the bottom of this page, go ahead and choose all the applicable options and give a detailed description about the situation and I think they will take good care of you.
https://expresslane.apple.com/GetproductgroupList.do;jsessionid=csQtTyBcXVlmkrd2 mp23ZFLFsBlLDRhxZGgCB4yGY2tqs2dbZGHz!-455211542
Menu Selection for App Store Billing Concerns,
More Products & Services
Mac App Store
Purchases, Billing & Redemption
Continue
Happy App Hunting!

How can I get a refund from an App that I bought?

How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.

I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

I need to get a refund on an audio book I bought from itunes but I cannot find it on my purchased list on my account. Where do I do this?

I need to get a refund on an audio book I bought from itunes but I cannot find it on my purchased list on my account. Where do I do this?

If you downloaded it on your Mac's iTunes then it should be in the Books part of your library (Audiobooks if you are using OS X Mavericks), if on an iOS device then it should be in the device's Music app.
By 'purchased list' you mean yoru purchase history or the Purchased link for redownloading ? If the latter then audiobooks are a one-time only download from the store so they won't show in Purchased for redownloading, you need to copy or sync it to the computers or iOS devices that you want it on.

HT4009 how do I get a refund on a app you do not want

How do I get a refund on an app you do not want or did not mean to purchase.

A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you. An exception is more likely if the app is defective in some way or doesn't do what the developer advertised and the developer has been unable or unwilling to help you.
Good luck.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

HT4009 How do I get a refund on an app purchase

How do I get a refund on an app purchase???

Contact the iTunes Store folks through Express Lane, they should be able to help you out.

How do I get a refund on an app I didn't want

How do I get a refund on a app I did not want

rhondafromnarragansett wrote:
How do I get a refund on a app I did not want
If you mean you purchased it by mistake... you can try and get a refund...
Contact the Mac App Store Customer Service:
http://www.apple.com/support/mac/app-store/contact.html?form=account
But it is clearly stated that all Sales are Final...

I just purchased the monthly Adobe membership, but when I went to download it says not Mac compatible. Is there another version, or do I need to get a refund?

I just purchased the monthly Adobe membership, but when I went to download it says not Mac compatible. Is there another version, or do I need to get a refund?

Hi margot,
Please refer to the following link in know about the specifications for Creative cloud:
System requirements | Creative Cloud
Moreover, if the version is not compatible you may download the previous version following the link as below:
Creative Cloud Help | Install, update, or uninstall apps
Regards,
Sheena

I am working on a MacBook Pro (13-inch, Mid 2009) with boot camp running Windows 7 pro 64-bit. Windows crashes quite often now-a-days and I need to get this fixed. I heard that updating boot camp can help. Currently I am running Version 3.0.4 (322).

I need to know which update(s) I can apply to help stabalize the system.

Typing the body of the thread message in the title, huh? -)
I am working on a MacBook Pro (13-inch, Mid 2009) with boot camp running Windows 7 pro 64-bit. Windows crashes quite often now-a-days and I need to get this fixed. I heard that updating boot camp can help. Currently I am running Version 3.0.4 (322).
Only Apple could hamstring and tie Mac OS to Windows. There isn't any other than whether you can download the drivers into Windows (you can) but Apple puts a block on the installer setup even if your mac does not support it.
Windows 7 needs at least Boot Camp 3.1 and 3.3 is what you should already have. And you are not getting security updates if you don't have at least 10.6.8 as was pointed out. --- you arent using Software Update as you should. And you should backup and clone Mac (and Windows) as well.
You need Mountain Lion to use Boot Camp 5.x which supports Windows 7 & 8 and 64-bit.
I would upgrade to Lion if you can realizing that Rosetta and PowerPC are no longer supported though.
Mac 101: Using Windows on your Mac via Boot Camp
https://support.apple.com/kb/HT1461
http://www.apple.com/support/bootcamp/
Helpful Apple Support Resources (Forum Overview)
Boot Camp Support
Boot Camp Manuals
Boot Camp 5.0 Drivers
http://support.apple.com/kb/DL1638
Frequently asked question
http://support.apple.com/kb/HT4818
http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.7.pdf
http://manuals.info.apple.com/en/Boot_Camp_Install-Setup_10.6.pdf
http://manuals.info.apple.com/en/Boot_Camp_Install-Setup_10.6.pdfcreate a Windows support software (drivers) CD or USB storage media
http://support.apple.com/kb/HT4407
The Boot Camp Assistant can burn Boot Camp software (drivers) to a DVD or copy it to a USB storage device, such as a flash drive or hard drive. These are the only media you can use to install Boot Camp software.
https://support.apple.com/kb/HT4569
http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.8.pdf
Instructions for all features and settings.
Boot Camp 4.0 FAQ Get answers to commonly asked Boot Camp questions.
Windows 7 FAQ Answers to commonly asked Windows 7 questions.
http://www.apple.com/support/bootcamp/
Is there a download of the Boot Camp 5 Support Software if I'm not using OS X Mountain Lion v10.8.3?
Yes, you can download the Boot Camp 5 Support Software here.
http://support.apple.com/kb/DL1638
How do I use the Boot Camp 5 Support Software I downloaded from the web page?
The download file is a .zip file. Double click it to uncompress it.
Double-click the Boot Camp disk image.
Copy the Boot Camp and "$WinPEDriver$" folders to the root level of a USB flash drive or hard drive that is formatted with the FAT file system (see question below for steps on how to format).
Install Windows, leaving the flash or hard drive attached to the USB port of your Mac.
Installation of the drivers can take a few minutes. Don't interrupt the installation process. A completion dialog box will appear when everything is installed. Click Finish when the dialog appears.
When your system restarts your Windows 8 installation is done.
Note: If the flash drive or hard drive was not attached when you installed Windows and was inserted after restarting into Windows 8, double-click the Boot Camp folder, then locate and double click the "setup.exe" file to start the installation of the Boot Camp 5 Support Software.
How do I format USB media to the FAT file system?
Use Disk Utility to format a disk to use with a Windows computer. Here's how:
Important: Formatting a disk erases all the files on it. Copy any files you want to save to another disk before formatting the disk.
Open Disk Utility.
Select the disk you want to format for use with Windows computers.
Click Erase, and choose one of the following from the Format pop-up menu:
If the size of the disk is 32 GB or less, choose MS-DOS (FAT).
If the size of the disk is over 32 GB, choose ExFAT.
Type a name for the disk. The maximum length is 11 characters.
Click the Erase button and then click Erase again.
Which versions of Windows are supported with Boot Camp 5?
64-bit versions of Windows 8 and Windows 7 are supported using the Boot Camp 5 Support Software. If you need to use a 32-bit version, you need to use Boot Camp 4 Support Software, and you must use Windows 7. 32-bit versions of Windows 8 are not supported via Boot Camp. For a complete list of Windows OS support, click here.

When i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C runtime library Program C:\program files (86) iTunes\iTunes.exe R6025 -Pure virtual function call..

when i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C runtime library Program C:\program files (86) iTunes\iTunes.exe R6025 -Pure virtual function call.. How do i fix this

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

HT3702 I need to get a refund on a app that I have deleted over a month ago that I was just charged for! I thought that by deleted the app and going to the app to unsubscribe that I would stop geting charged for it but I'm still being charged

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