HT3702 i recently made a download purchase for "numbers" online and the price quoted was for usd9.99 but my credit card company says that i have made an online purchase for usd39.98. How do I make a payment dispute on this purchase.?

i recently made a download purchase for "numbers" online and the price quoted was for usd9.99 but my credit card company says that i have made an online purchase for usd39.98. How do I make a payment dispute on this purchase.?

There was a mistake with your purchase. Contact with the iTunes Store support to get a refund > http://www.apple.com/support/itunes/contact

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I keep getting emails telling me that I have used 14.5GB of my 15GB but all of my devices say that I have only used 7.2GB. Any ideas how to fix this?

For the past week I have been getting emails as per below:
You are currently using 14.5 GB of your total 15 GB of iCloud storage, which means that your iCloud storage is almost full. When your storage is full, device backups to iCloud will stop and apps will no longer be able to save documents to iCloud.
To ensure that your iCloud services continue without interruption, you can free up space or buy more storage by following the steps below:
To free up storage in your account:
Step 1:
On your iOS device, go to Settings and tap iCloud.
Step 2:
Tap Storage & Backup.
Step 3:
Tap Manage Storage and choose items that you’d like to delete or stop backing up.
For more information on managing your iCloud storage, please read this article.
To buy more storage:
Step 1:
On your iOS device, go to Settings and tap iCloud.
Step 2:
Tap Storage & Backup.
Step 3:
Choose Buy More Storage.
You can also buy more iCloud storage from a Mac or PC.
My Mac, my iPhone and iPad are all telling me that I am only using 7.2GB of my 15GB storage limit. Any ideas what could be causing this?
Thanks
Pete

I received this email today and have no idea why.
Dear Daniel Freeman,
You have now exceeded your iCloud storage, including an additional amount provided to allow you to continue receiving email. As a result, you will not be able to send or receive new email messages with your iCloud email address until you free up storage space or buy more.
To free up storage in your account:
Step 1:
On your iOS device, go to Settings and tap iCloud.
Step 2:
Tap Storage & Backup.
Step 3:
Tap Manage Storage and choose items you’d like to delete or stop backing up.
For more information on managing your iCloud storage, please read this article.
To buy more storage:
Step 1:
On your iOS device, go to Settings and tap iCloud.
Step 2:
Tap Storage & Backup.
Step 3:
Choose Buy More Storage.
You can also buy more iCloud storage from a Mac or PC.
I have not changed anything with any of my iOS devices (iPhone 4s, iPad2) or my Macbook Pro. I have 3.21GB out of 5GB of storage space free so I dont understand why this has happened.
will my iCloud email service still work?

Trying to download indesign for mac, photoshop and illustrator trial which i require immediately but your website is crashing/saying there is an error. Can you please advise when this will be rectified?

trying to download indesign for mac, photoshop and illustrator trial which i require immediately but your website is crashing/saying there is an error. Can you please advise when this will be rectified?

WHatever issues you have are specifuc to your local system, not Adobe. Since you have not provided any shred of useful,technical details such as system info nobody can tell you anything.
Mylenium

Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do?

Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do? Do you think this is just a way to get my credit card information?

It sounds like a phishing email. You can't "cancel" purchases. You've now given them your AppleID and password, so you should immediately change your password to something new and very secure.
Also watch out for suspicicious activity on your account.

HT1218 After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

Thanks for the reply. I appreciate the response. I tried that approach this evening and it didn't work for me. (Technically it worked for me, when I was hardwired into my base station, but would not work for me wirelessly, which is my main issue.)
Again, using the approach you recommended works only if I have my ethernet cable attached to the LAN port so my computer is communicating directly to the base station through the hard wire. I am able to scan for my base station and make setting adjustments normally this way too.
As soon as I disconnect from the LAN port and try to go wireless is where I run into problems. The Base Station's wireless network I created is available to choose in the top right corner of the monitor with all of the other available wireless devices/networks -- but the network I created does not have access to the internet. I am also unable to configure my Base Station wirelessly. When my Airport Utility tries to scan for the Base Station and Network, it cannot find any Apple Wireless Device. It's like the Wireless Network in my base station is not sending out a signal.
Is there a way to resolve this issue?

HT3702 I downloaded an ebook and I had a free redemption code but my credit card was charged. I would like the charge removed

I downloaded an ebook and a free redemption code but my credit card got changed. How can I have the charge removed?

Did you enter the code when buying the book ? If you did, and you were also charged for it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I dropped my iPod 5 in water and it says that I have headphones in it when I don't how do I get the water out of the headphone jack ?

I dropped my iPod 5 in water and it says that I have my headphones in but I don't how do I get the water out often headphone hole ?

- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

0213232683. I've made the download on the web page you gave me, installed the program with the serial naumber you gave me but it doesn't works, says that the serial number is not correct. what can i do?

Request number 0213232683. I've made the download of Acrobat Pro 11 on the page you gave me in your mail, installed the program with the serial number you gave me in your mail but it is not accepted. The message is "the serial number is not correct". What can i do? Can you send me a correct serial number?
Fabiana Pieri

fabianapieri, I have send you an E-mail, please respond to it providing the serial number that you are using & please provide your contact number too.
Regards
Rajshree

HT201210 Since my update to IOS7 all my apps say that I have to go to itunes for push notifications. What? I cant find that option anywhere, and I am ready to push this phone through an open window.

Please HELP ME !! Ever since I updated my phone to the IOS7 it has not allowed me to have push notifications on any apps. It states that I must go to itunes to get push notifications. However, I go to itunes on my phone it is just the store, I go on my computer it just shows what apps I have. This is beyond frustrating.

Hey Chapup,
First, I would try this and see if it applies to your situation:
To use certain services, iTunes must download and install an authentication token on the device. Because iPad and iPod touch do not require an active Internet connection to activate, these tokens may not be downloaded and installed during initial setup.
You can resolve this issue by verifying that iTunes has an active Internet connection. Use the following steps:
Open iTunes on your Mac or PC.
Verify that your Mac or PC has an active Internet connection by accessing the iTunes Store in iTunes.
Connect your iPad or iPod touch to your Mac or PC.
After the sync completes, verify you can access YouTube.
Note: iTunes 9.1 or later is required when using iPad.
via: iPad and iPod touch: Unable to use YouTube or Push notifications
http://support.apple.com/kb/TS3305
And if that doesn't resolve the issue then I would backup the device to iTunes and restore it. Just be cautious and back up first, since restoring deletes all content and settings:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Best,
Delgadoh

My in app purchase was not successful but my credit card already charged for 12 times

How can i refund those false purchased? I just got receipt e-mail no.175058749151 Those purchased was not successful. Please help me refund it cost 38.88$

You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Message about iCloud backup and it won't clear. It also won't allow me to do anything else. iPad. It is plugged in and now locked, the slides for getting in and the power off don't work, but the message stays. I have hit ok numerous times.

Message about iCloud backup and it won't clear. It also won't allow the iPad to do anything else. It is plugged in and now locked. The slides to open iPad and the one to power off do not work. I have the iPad plugged in and have pressed ok on the message numerous times.

Welcome to the Apple Community.
Try restarting the iPad and seeing if that helps.
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.

Ive just purchased a secondhand 3gs and the chap reset it...but since ive had it ...it keeps switching itself off...help plz

my iphone keeps switching off can u help plz

Assuming that it isn't shutting down becuase the battery is depleted and you need to charge, restore the iOS.
iTunes: Restoring iOS software

I put in my gift card code and at the top of my home page it says that I have 15 dollars. When I go to purchase it still makes me put in the code and says that it invalid. How do I pay for something when I already put in the code? please help

I put in my gift card code and at the top of my home page it says that I have 15 dollars. When I go to purchase it still makes me put in the code and says that it invalid. How do I pay for something when I already put in the code? please help

See Here > http://support.apple.com/kb/TS1646
If no joy...
Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

TS1702 I have downloaded and attempted to purchas the app "ForeFlight HD" for the iPad 2, however, when I put my credit card information into the app for purchase, I am told to contact iTunes support to complete the transaction. Can you tell me how to fix

I have downloaded and attempted to purchas the app "ForeFlight HD" for the iPad 2, however, when I put my credit card information into the app for purchase, I am told to contact iTunes support to complete the transaction. Can you tell me how to fix this?

Contact iTunes Support:
http://www.apple.com/support/itunes/contact/

HT3702 I just purchased several items for I-pad and the billing statement says billed to store credit. What does this mean ? I have a $20 i-tunes card how do I pay with this ?

I just purchased several items for I-pad and the billing statement says billed to store credit. What does this mean ? I have a $20 i-tunes card how do I pay with this ? I'm an old **** and don't talk to anyone who plays with I-pad etc.

That means it should have used your iTunes card credit = store Credit.
You can check here...
View Purchase History...
Sign Into your Account... Click on your account name... Click on Account.... Purchase History
http://support.apple.com/kb/HT2727
If you have any problems...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT3702 i recently made a download purchase for "numbers" online and the price quoted was for usd9.99 but my credit card company says that i have made an online purchase for usd39.98. How do I make a payment dispute on this purchase.?

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