HT3702 I see Apple billed me for 24.95 for ITunes Match - whatever that is. Has anyone else got the feeling that Aplle should make sure a customer is actually ordering something. Big business in unconscionable.
I am sick about the lack of ethicacy in business today. Everytime I turn, some merchant has giged my again. Apple's made know clear indication that there would be a billing for ITunes Match service - and I could not therefore authorize it. How many of you think Apple owes its customers for doing this - which they sould have and could haveknown to be wrong. itunes Match IS NOT EVEN LISTED AS A PRODUCT.
It is a subscription service you have to authorize payment before you can even use it. I am not certain but maybe if you have one click buy enabled you maybe, perhaps, accidentally bought it. Also you may want to check with anyone else in your household who may have decided to get it without your knowledge/approval.
I don't think apple is to blame in this instance and I think you need to figure out what you're doing with your account before you start lambasting a company that is rated highest in customer satisfaction year after year after year...
You should also take a look at this http://www.apple.com/itunes/itunes-match/ please note the GIANT BLUE BUTTON that reads "subscribe for 24.99 a year" oh yeah that's really tricky how they did that. They sure mislead you.
Now you're probably going "did i try that out last year and forget about it cause i didn't like it?" Perhaps cause itunes match SUCKED in iOS 6. It was AWESOME in iOS 5. Next thing you know a year goes by and poof your SUBSCRIPTION auto renews because you failed to cancel it. If you don't like the service and don't want it go to itunes, go to the store, open your account, and click manage subscriptions and remove itunes match.
And one last thing you elected to use a lot of big words but failed to discern the difference between "know" and "no"
giged my again. Apple's made know clear indication that there would be a billing for
Have a nice day.
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*Feedback*
"Use the form below to send us your comments. We read all feedback carefully, but please note that we cannot respond to the comments you submit."
http://www.apple.com/feedback/ipad.html
We can complain about Apple's business decisions, but these discussions are user to user talk about possible solutions.
Here are the places to report bugs:
Get an account at
http://developer.apple.com/ then submit a bug report to http://bugreporter.apple.com/
Once on the bugreporter page,
-- click on New icon
-- See if you need to attach a log file or log files, clicking on Show instructions for gathering logs. Scroll down to find the area or application that matches the problem.
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