HT3702 I want my cash back for an App I bought. It was only £1.49, but it didn't work.....I deleted it.
How can you get your money back for an app that doesn't work???
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Apple considers all sales final. There is a link to the developer's site for support on issues that you have with their app. That is where you go for problems with the developer's app.
Similar Messages
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I want a cash refund for an app that bought in App Store
How can I do it?
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.
You might be lucky to get a refund at all since all sales are final. I would not expect one in cash. I do not see Apple mailing a check to you. -
How do I get my money back for an App I bought yesterday that has crashed?
How do I get my money back for an App I bought yesterday that has crashed?
Where did you buy this app? If it was a Mac App Store app, which one was it? If it was a third party app you will have to approach the developer and / or the seller.
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I want to transfer my itunes library to my Galaxy phone. I tried kies but it didn't work. Can I transfer my library back unto my windows PC .
You need to restart the phone in DFU mode and update the software.
To restart the phone in DFU mode press the power and home button simultaneously for like 10 seconds once the phone is switched off release the power button keep holding the home button while you connect to the computer which has Itunes running and then you can restore or update the software, you can download the update and connect after the software has been downloaded if your phone disconnects, And enjoy you new IOS7. -
Can i get my money back for an app i bought but dont want.
can i get my money back from an app i acedentally bought
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
TS1702 I want my money back on an app I bought and can't use, how do I get a refund
I bought an app I can't use and would like my money back, is that even possible
You can try and get a refund...
Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us
But it is stated that all Sales are Final... -
I was happy with 4.6, but the little window said it was necessary to download 5.0. Please get me back to 4.6 so I can have the Yahoo tool bar. Thanx
Sorry try this: http://www.mozilla.com/firefox/all-older
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I found my itunes songs marked with an exclamation point in the media file. How do I move them back into the libary? I have tried copying and pasting but that didn't work. When I hit control, then click, there is no option "Put back" as suggeseted in the apple supoort article.
There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have. -
It is asking me for a password when I want to update my ipad, it has never done this before. I thought it ment my Apple ID but it didn't work and my ipad is now disabled. What should I do ? Is there a way of getting my password sent to me ?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I have apple macbook pro mid 2009 ... my hard disk stopped working and i had mac os 10.6.8 in it ... i bought a new hard disk drive but i didn't have my CD so i installed my friend's mac os 10.5.8 in the new hard disk ... i want to get my previous 10.6.8 back ... hope there is a way to do so
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s MobileMe service; fees and
terms apply. -
Acrobat X1, Purchased upgrade, failed as no valid product to upgrade from existed (my mistake but want my money back!). So purchased Acobat X1 std, install seemed OK, but does not work as I continue to get the upgrade screen saying no valid product to upgrade from? So now I have spent lots $$ and nothing working. Why is this so complicated? what do I need to do?
Hi Rave,
Thanks for this; my issue is that I have now supposedly purchased a retail version of Acrobat X1 (i.e just spent more $$, after the upgrade attempt to Acrobat X1 failed), and while this feigns an OK install, it fails in someway to override the "Upgrade Acrobat X1 version". E.G. once I load up to read an acrobat file the "upgrade version" executes/intercepts and ask for serial numbers and check for a previous qualifying version which I do not have, (BUT what I do have is the current retail version of acrobat X1 which is not recognised)
Do I need to uninstall and start over again? (I am reluctant to do this as I am sure serial number issues will arise, as I assume downloaded file will be cleaned up etc, and I am not spending more money trying again!)
Any suggestions? -
I have a i-phone 5s which i got recently. Everytime i try to update my apps that i got on my 4s on the new5s i get message to fill in a password for some unknown gmail id. How do I get my apple id back for my apps?
That means that one or more of these apps was obtained using that ID. All apps are forever tied to the ID used to originally obtain them & they cannot be transferred to another ID. Your only option is to delete this content, then re-purchase using your ID.
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HT1977 How do i get my money back for an app if it doesn't work?
How do i get my money back for an app if it doesn't work?
With every purchase you'll receive an email confirmatiom. There is a link: "Report Problem". Use it.
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Been using g iPhone 6 for few months, just backed up my iPhone 5, restored my pics etc onto 6 but all original photos have been deleted, Is there a way I can get them back?
If you are backing up to your computer, check in iTunes/Edit/Preferences/Devices, if there is more than your recent iPhone 6 backup listed. If yes, transfer the photos from your phone to the computer first, then restore from the backup. After that, transfer the recovered photos again to your computer and sync all of the transferred pictures to your phone, using iTunes and the settings in the photo pane.
Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support -
My iPhone apps wouldn't open they just blink for a second and the home screen comes back again...i tried installing a free app from the AppStore but it didn't work and also tried resetting the iPhone but ddnt work as well please help what do i do??
Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck!
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