HT3702 i was billed for a Pandora service $3.99/month that i never signed up for

I was billed $3.95/month for Pandora and i did not signup for any addtional service

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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HT3702 I was billed for an app i did not purchase

I was billed for an application i did not purchase. I was emailed the receipt and it has been taken out of my bank account.

Assuming this wasn't for an in-app purchase you forgot or made inadvertently, first change the password to your Apple ID in case someone else has been able to obtain access. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I was billed for a renewal with eHarmony that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed. How do I get my money back or get my subscription working??

I was billed for a renewal with eHarmony via iTunes that does not work. Eharmony said itunes claims the charge didnt go through but I have already been billed it is on my bank statement. How do I get my money back or get my subscription working?? I have all transaction ID's and invoice numbers. Please help this has been very frustrating, thanks.

Yes, I reported the problem using that exact sequence immediately after discovering the problem with the app. When I submitted my complaint and request, Apple redirected me the website of the app manufacturer where I submitted the same complaint/request for refund. I have not heard back from either, and was still charged, so I can only assume that is not the correct way to "Report a Problem" even though Apple would have you believe otherwise.

HT4009 My daughter downloaded zombie farm and purchased 100 brains - I was billed for the purchase but she never recieved the brains. Three days later I was billed for another purchase of brains that she did not order or recieve - how do I get my account

My daughter downloaded zombie farm and tried to purchase 100 brains - I was billed for the purchase but she never recieved the brains - three days later I was billed for a purchase of 100 brains again even thought no one made the purchase - how do I get a refund?

If you did not receive the "merchandise" then a refund is due. Just click through the support link provided above, fill out the form at the end, clearly state the facts and state them again via reply email.
Also prepare to send copies of the billings and provide the user name associated with Zombie Farm and Game Center (if applicable).
All should work out, but if satisfaction is not received, file a claim with your credit card issuer.

HT4914 I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to contact the iTunes Store and make your request.
Regards.

I cannot locate an iBook that I was billed for

I tried to purcahse an iBook last night, and was redirected to my account to update my card info. I did so but the purchase was still unsuccessful. I check my card this morning and see that I was billed for a purchase last night, I do not have the iBook, just the sample. Who can I talk to about this? I don't want to wait for someone to email me in 48 hours, especially since I really want to read this book!

Welcome to the Apple Community.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT204088 I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

HT1689 I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

I am using MAC OSx 10.5.8 (9L31a) as my operation system. The TV says "No signal. Check connected device's power, cable connection and source selection." Seems to me that that goes in hand with what the Samsung tech said about the Mac needing to be forces to use the external display. But how do I do that?

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I rented a movie from itunes(The Untouchables), and it won't play. It lets me click on it but then is just black and won't play. I saw that I was billed for it. What should I do?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

TS1702 I was charged the wrong amount on 3 albums I downloaded. I received an email about special pricing, I downloaded the albums I wanted and was billed for the full amount. How do I get a refund?

I was charged the wrong amount on 3 albums I downloaded. I received an email about special pricing, I downloaded the albums I wanted and was billed for the full amount. How do I get a refund?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT1689 I was billed for gaming credits I did not receive. What do I do?

I was billed for gaming credits I did not receive.

Try contacting iTunes support and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was billed for itunes i did not purchase

I was billed for the itune Frozen soundtrack by my granddaughter how do i get these charges taken off

contact apple
ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action

Purchased albums, some songs did not download, although i was billed for them.

I recently purchased 2 albums on iTunes, although I was billed for them, 3 songs did not download, they are not in the 'to be downloaded' screen either. At first they did show up in my Purchase file, however, there was a large black dot by them and they were grayed out. Is there anyway to restore them or do I have to call support? I tried reporting it, but it wouldn't do anything.

Hi MMRV,
Thanks for using Apple Support Communities. You can redownload previous purchases by following this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
- Ari

TS1424 i was billed for a book dowload i never received on Feb 18th 10.85 from my debit card

I attempted to download abook from i tunes , did not realize it was not avaialbe to download to my dell tablet , i was billed for it and had to repurchase it through Kindle , i rec the book down load from Kindle and was billed also billed from I tunes merchant code 5735

All purchases are considered final (an ibook's requirements are listed on its description page in the store), but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was billed for two game purchases I did not buy.What should I do?

Hello, I received an email receipt from iTunes Store which shows that I was billed for two game purchases I did not buy.What should I do?
It was "Brothers In Arms® 2: Global Front Free+, Medal Pack 3" by Gameloft 6.99 twice. Total charge 13.98.

Contact the iTunes store, also see:
http://www.apple.com/contact

HT3702 i was billed for a Pandora service $3.99/month that i never signed up for

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