HT3702 I was charged for a free app update. How do I get my money back?
I recently downloaded a free app update for Instagram. After it was complete, I checked my card balance and about $6 was takin out because if the update. I was not prepared for that charge and now I don't know how to get my money back. Can anyone help?
Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.
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Much appreciated, Paddy.
<Email Edited by Host>Hello paddyliverpool,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund is an option.
Best of luck,
Mario -
HT3702 I accidentally purchesed two of the same books, how do i get the money back for one of them?
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You can try and get a refund... Contact iTunes Store Customer Service:
Apple - Support - iTunes Store - Contact Us
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since I bought the app I can open the locked stuff, but now after a month it won't let me open it! Help! I want my money back!
There's no one here from Apple. Try contacting iTunes store support here: http://www.apple.com/emea/support/itunes/contact.html.
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I have an ipad1. I went to download 2 iBooks. They failed to download. I cannot an download the latestv version of the iBooks app. How do I cancel the purchase get the book or get the latestest versionoff the app without an upgrade.?
Try downloading the current version of the iBooks app on your computer's iTunes so that the app is in your account's purchase history. Then on your iPad go to the Purchased tab in the App Store app and you should be able to download an older compatible version of the app.
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The "none" option is nowhere to be found, and I can't remove my card. I don't really want to create a new account.
You'll have to pardon my ignorance of some computer terminology; I'm a retired manager and not a computer technician, hence my muddling up of client and server terminology.
Re your comment about Port 339: I did qualify this with (?). As I wrote, it all happened at lightining speed and the guy at the Genius Bar didn't bother explaining what he was doing. Port designation contained 3s and 9s to the best of my recollection.
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i finally bought a Mac a few days ago but it doesn't seem so easy to start .Yesterday i decided to download the last version of osx (10.4.7 ?)but it took too much time to be obvious...tomorrow i can see that the version i bought already was on the hd when i payed for it first...how can i get my money back ?
Hi..
Since you just purchased the Mac, it can pre installed with Lion.
Yesterday i decided to download the last version of osx (10.4.7 ?
v10.7.4 is the lastest version available for Lion currently.
The problem is that the App Store has no way of knowing that your Mac already had Lion installed, that's why you were charged.
Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
But yoy can take advantage of that download to create an installtion disc > How to create an OS X Lion installation disc | MacFixIt - CNET Reviews -
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I didn't not renew the app that I never really use and now the apple store charge me from my card. How can I get my money back and what number I should call because I totally lost at apple store and don't know what to do. This is really frustrated that apple have this kind of customer service... could someone help?
These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933 -
If I can't buy apps with ituned card in Canada - how do I get my money back
I don't want the cards if I can't use them to buy apps, so how do I get my money back? They sell the cards with the presumption that you can use them to buy anything thru itunes but after they are redeemed and you try to use them, they don't work! I want a refund!
your out of luck
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I bought a free app(Documents by Readdle) for free. In my account I had $6.37 but now I have $3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?
Hi caw52,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
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iOS is the operating system for iOS devices like the iPhone and iPad. Your Mac runs on OS X. You have installed OS X 10.10.2 Yosemite.
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What do i do if i was charge for the same app twice?
what do i do if i was charge for the same app twice? and how do i get my momey back?
Developers do not handle refunds. The purchase activity is between the user/customer and Apple.
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button -
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Contact iTunes Customer Service via their web page:
http://www.apple.com/support/itunes/contact/ -
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I been charge for apps that I never order , how can I get my money back ?
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
If its not in your purchase history, you should report it to your credit card company instead.
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