HT3702 i was charged twice for one purchase? who do i need to contact to get this resolved?

can anyone help me out?

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

HT3702 I was charged twice for the same purchases

I was charged twice for the same groip of purchases how do i get my money back?

You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I ordered a movie on iTunes, got a message that there was an error, so I tried it a few days later using my husbands bank card. I was charged twice for one movie. Please refund one of these!!!

I ordered a movie on iTunes back in April, the movie didn't finish downloading, I got a message that there was an error, so a few days later, I downloaded it again. This time I used my husbands bank card, which has a different number, but is connected to our joint checking account. I noticed the duplicate charge for the one movie. PLEASE HELP ME FIGURE OUT HOW TO GET CREDIT FOR THIS DUPLICATE CHARGE! Or at least get some itunes store credit. The movie was "Miss Representation" the number on my invoice is: MGSG1YL7
PLEASE HELP! I've tried getting this resolved several times, with the bank and through the itunes help desk to no avail!
E-Mail me please!
Thank-you,
Lori

We are all itunes users just like you.
You are not addressing Apple here at all.
You need to contact itunes support.
Click Support at the top of this page, then click the lnk under Contact Apple Support

I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html

How do you make sure you weren't charged twice for one purchase?

I downloaded an album and it's showing in my library twice. Was I charged twice?

Look at your purchase history and see.

HT4009 Getting charged twice for one purchase

I bought an App for $4.99, and was charged for it twice. How do I get a refund for the second time I was charged?

Click the Report a Problem link in your email receipt.

I was charged twice for one album.

How do I get this fixed?

Did you click 'buy' on it twice or re-download it via the main part of the store instead of the Purchased link/tab ? You can contact iTunes support (these are user-to-user forums) via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201359 I order a program app off my I pad and I was charged twice will one of those charges drop off , they are for 2 different amounts ,

I was charged twice for a purchase on my iPad for an app will one fall off , they are 2 different amounts for the same app , I'm confused

Does one of the amounts tie up with the app's price (plus your state's sales tax if you are in the US, with the other one being how much, and where are you seeing them (on emailed receipts, on your account's purchase history, on your credit card) ?
Did you add or change your credit card details on your iTunes account when making the purchase - each time that you do so a small temporary store holding charge ($1 or approximate local equivalent) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account (it should disappear off your account within a few days or so). Store holding charge : http://support.apple.com/kb/HT3702
If you have got 2 actual charges on your iTunes account for buying the app then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204266 I was charge twice for an app

I was charge twice for the purchase of the turbotax app on mt iPad. How do I get it fixed?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Charged twice for one song?

I went to buy a song using iTunes, and after clicking 'Buy Song', I received a message about how the terms and conditions had changed. I agreed to that, and it then told me to try my download again, which I did, only to find out I'd been charged twice for one song!
Is there any way I can get that extra 79p back and solve this problem?

Welcome to AD!
Contact iTs support from this page
http://www.apple.com/support/itunes/store/browser/

I was charged twice for the same download, how can I reverse that charge?

Seems my itunes account was charged twice for the same download, any suggestions on how I can get that reversed?

Click here and ask the iTunes Store staff for a refund.
(107093)

Why was i charged twice for one album

why was i charged twice for one album

Did you click 'buy' on it twice or re-download it via the main part of the store instead of the Purchased link/tab ? You can contact iTunes support (these are user-to-user forums) via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was charged twice when I purchased the software last night. I cant seem to cancel one order or find any place to notify Adobe. Suggestions?

I was charged twice when I purchased the software last night. I cant seem to cancel one order or find any place to notify Adobe. Suggestions?

Thank you Rajshree,
I assume that I can still use the product, and that they did not cancel
both subscriptions?
Norm Boshoff
Norm Boshoff M.Div. CIP, CADC II, BRI-II,
Board Registered Intervention Specialist
(949)-813-9506.mobile
800-619-4662.helpline
E-mail: [email protected]
230 Wave Street
Laguna Beach, CA 92651
In compliance with the Health Portability and Accountability Act "HIPAA"
(rule 104-91), this message is intended for use of the individual or entity
to which it is addressed and may contain information that is privileged and
confidential. If the reader of this electronic message is not the intended
recipient or the employee or agent responsible for delivering the message
to the intended recipient, you are hereby notified that any dissemination,
distribution or copying of this communication is strictly prohibited.
If you have received this electronic message in error, please notify the
sender at 949-813-9506 and purge the electronic message immediately without
making any copy or distribution.

HT204088 I was charged twice for the same purchase and I can't find a place to make contact for a refund from the iTunes store...

ON August 7th this year I purchased an ibook and was charged twice for the same book, so I would like to get a refund for one ...
Where can this trensaction be done? I'm having a problem finding the location.

You can contact iTunes support here and ask for a refund/credit for the duplicate charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1933 i was charged twice for a "in app purchase" how can i fix this?

i wanted to take advantage of the Fitstar June sale event, so i went ahead and purchased the "get lean" program which was $7.99 coming out to be $8.65 with tax. Today i noticed that i was charged twice for the exact same app. How can i fix this?

Contact the iTunes Store staff, or the application's creator, or if the purchase was charged to a credit card, dispute the charge.
(113091)

HT3702 i was charged twice for one purchase? who do i need to contact to get this resolved?

Similar Messages

Maybe you are looking for